Desperately needed a new phone, as my old one was seven years plus old and was not working properly. Went into the shop and spoke to Ricardo who was very knowledgeable, and possibly was the man... See more
Company replied
Location
Switch location9d Castle Street, LE10 1DA Hinckley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently went into store to upgrade my phone and get a reduced monthly cost as the online offers were not great. My first visit took 1.5hrs and the staff were really helpful and got my a new phone a... See more
Company replied
Excellent customer service from Aadam. Really helpful and got us a great upgrade deal for phone and internet Very happy
Company replied
Just got broadband installed at home came into to get my logins sorted because I was struggling with storing them safely. Met ricardo in store he was great helped me get my account up and running. Tha... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hinckley
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
9d Castle Street, LE10 1DA, Hinckley, United Kingdom
4.9
Excellent
470 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ray and cole were great amazing duo…
Ray and cole were great amazing duo never dissapoint and have loads of energy they deserve all the great reviews they get
2 January 2026
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Robert,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hinckley
Hi Velvet,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
Cole has been brilliant very helpful
Cole has been brilliant very helpful
Will definitely be coming back
2 January 2026
Unprompted review
Reply from Vodafone UK - Hinckley
Hey there 👋
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service by Cole
Excellent service by Cole, talked through everything to give the best value plan.
2 January 2026
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Matthew,
Thanks for the lovely review and fantastic support for Cole.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great lads working in the store
Great lads working in the store , Ray helped me out was quick efficient and very helpful
2 January 2026
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Richard,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hinckley
Hey Una,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hinckley Vodafone store.........cracking
Hinckley Vodafone store always willing to help.thoroughly explain the deals. Staff very welcoming
30 December 2025
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Dan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hinckley
Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The phones look cool and the workers…
The phones look cool and the workers are helpful
30 December 2025
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Isaac,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing customer service and advice.
Amazing customer service and advice.
spoke to Ray at the Hinckley store.
very pleased thank you
30 December 2025
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Daniela,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The staff are caring kind and lovely…
The staff are caring kind and lovely best experience ever would 100 percent recommend
30 December 2025
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Tristan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The staff are warm and welcoming and…
The staff are warm and welcoming and helpful they never seem to disappoint they will help with all your needs
30 December 2025
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Tatum,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The service at vodafone was absolutely…
The service at vodafone was absolutely wonderful I've never felt so seen and understood by members of staff before great gents in that store
30 December 2025
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Malcolm,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hinckley
Hey Sheila,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Unhelpful staff and poor customer service
The staff in the Vodafone shop on Castle Street, Hinckley, this afternoon were not helpful at all, and I left the shop with the distinct feeling that they just couldn't be bothered. I really regret buying a new phone with Vodafone and entering into a 3 year contract with them.
15 December 2025
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Elaine,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service.
I suggest you to please reach out our team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you have already spoken to the team but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
I was served by cole today at the…
I was served by cole today at the Vodafone shop , he was a very helpful polite gentleman
10 December 2025
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Elaine,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Ray
Great service from Ray today who sorted my issue out with my phone. Thank you Ray
10 December 2025
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Sally,
Thanks for the lovely review and fantastic support for Ray.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hinckley
Hey Ethan,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ray was excellent great young lad very…
Ray was excellent great young lad very respectful and cole was fantastic too both helped out very proffesional highly recommend
8 December 2025
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Sharon,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Ray.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ray and Cole made My experience at…
Ray and Cole made My experience at vodafone today very easy well mannered and professional
8 December 2025
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Dolores ,
Thanks for the lovely review and fantastic support for Ray and Cole.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.