It was a really good experience popping into the store today. Shalini was very helpful with my upgrade and found the right deal I was looking for. Also knowing I can get additional sims if I need them... See more
Company replied
Location
Switch locationUnit 23 Garrick Lane , The Old Market, HR4 9HU Hereford, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sam is an awesome dude that properly and thoroughly explained to us the nitty gritty stuffs for our phones. Made it fun and exciting experience. Keep it up man and best of luck! And cheers to Vodafone... See more
Company replied
Such lovely customer service here! Brad has been nothing but helpful he was such a star and made the whole process so easy! Will definitely continue to use Vodafone and will always look out for Brad!!... See more
Company replied
The team at Vodafone Hereford are always helpful, knowledgeable and good-spirited. The employee who helped me during my last visit did so with a clear explanation of my new broadband contract in a... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hereford
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 23 Garrick Lane , The Old Market, HR4 9HU, Hereford, United Kingdom
4.9
Excellent
371 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shalini was really helpful and found me…
Shalini was really helpful and found me a good deal on my phone and SIM. Highly recommend.
19 October 2025
Unprompted review
Reply from Vodafone UK - Hereford
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Shalini was brilliant
Shalini was brilliant, very helpful and me me not being very technical explained everything in easy to understand language. I would hopefully see her the next time I came in to the shop.
11 October 2025
Unprompted review
Reply from Vodafone UK - Hereford
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Hereford
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Needed help buying a new phone and…
Needed help buying a new phone and Bethany helped me out, she was amazing and really made the experience so much easier! Thank you to her! 5/5 customer services!
25 September 2025
Unprompted review
Reply from Vodafone UK - Hereford
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Duane and Beth helped me upgrade…
Duane and Beth helped me upgrade multiple lines on my account. Thankyou both!
9 October 2025
Unprompted review
Reply from Vodafone UK - Hereford
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
I was met with a few issues and Bethany…
I was met with a few issues and Bethany and her team handled them quickly and as helpfully as they could.
Very friendly service and knowledgeable.
8 October 2025
Unprompted review
Reply from Vodafone UK - Hereford
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Excellent service by yesh
6 October 2025
Unprompted review
Reply from Vodafone UK - Hereford
Hey there,
We appreciate your wonderful review and outstanding support for Yesh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
beth was very helpful with upgrading my…
beth was very helpful with upgrading my phone when i didn't think i could!!!
4 October 2025
Unprompted review
Reply from Vodafone UK - Hereford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Brad was Very friendly and helpful…
Brad was Very friendly and helpful went through all my plans.
27 September 2025
Unprompted review
Reply from Vodafone UK - Hereford
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brad upgraded my phone and got me a…
Brad upgraded my phone and got me a good deal on a iPhone. Helped trade my phone in. A lovely guy and helpful service
10 September 2025
Unprompted review
Reply from Vodafone UK - Hereford
Hi Sam,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
Brad was exceptionally helpful and…
Brad was exceptionally helpful and professional. I had been mis sold my previous contract and a tad stressed when I entered your shop in Hereford.
Brad was calm, friendly and instantly restored my faith in Vodafone.
I am once again a happy customer. And it’s all down to Brad. 🙏😃. Thank you
3 September 2025
Unprompted review
Reply from Vodafone UK - Hereford
We appreciate you highlighting the positive impact our team member had during your journey. Thank you for your feedback.
Thanks,
Vodafone Social Media Team
Oliwia was fantastic with helping me…
Oliwia was fantastic with helping me much appreciated!
26 August 2025
Unprompted review
Reply from Vodafone UK - Hereford
Hey Jan,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Oliwia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came into store today to upgrade my…
Came into store today to upgrade my sim. Sam was extremely knowledgeable and I ended up on a much better deal with a new phone, he was very helpful. Thank you very much
16 August 2025
Unprompted review
Reply from Vodafone UK - Hereford
Great to hear you had a positive experience in our store. It's great to know that you found someone knowledgeable who helped you upgrade to a better deal with a new phone!
Vodafone Social Media Team
Extremely helpful staff
3 August 2025
Unprompted review
Reply from Vodafone UK - Hereford
Hey Jennife,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Went in to the store and was greeted by…
Went in to the store and was greeted by Beth who was friendly, helpful and understood the issues. She helped me find a contract that was affordable and exactly what I required.
1 August 2025
Unprompted review
Reply from Vodafone UK - Hereford
Hey Amie,
Thanks for the lovely review and fantastic support for Beth.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Yesh was very helpful with my phone…
Yesh was very helpful with my phone upgrade as well as broadband. Thank you for answering my questions and your support.
2 August 2025
Unprompted review
Reply from Vodafone UK - Hereford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hereford
Hey Cheryl,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service & advice from Dale
Excellent service & advice from Dale
2 July 2025
Unprompted review
Reply from Vodafone UK - Hereford
Hey Mark,
Thanks for the lovely review and fantastic support for Dale.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service and advice from sam!
2 July 2025
Unprompted review
Reply from Vodafone UK - Hereford
Hey Barbara,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Bradley (at the hereford store) helped…
Bradley (at the hereford store) helped us sort our monthly contracts. He was very polite and helpful, talking us through each part of the contracts so we knew what to expect with monthly payments
2 July 2025
Unprompted review
Reply from Vodafone UK - Hereford
Hey Kim,
Thanks for the lovely review and fantastic support for Bradley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.