Vodafone UK - Hastings Reviews 

294
TrustScore 5 out of 5

4.9

46B, Priory Shopping Centre, TN34 1PH Hastings, GB


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Rated 5 out of 5 stars

Staff were very helpful with helping me check my contracts, the shop was clean and staff were really friendly and professional I was served by Conor who made sure I understood everything

Company replied

Rated 5 out of 5 stars

Thank you so much to Connor & Luke at Vodafone Hastings - amazing customer service. Fixed my phone - no free if virus and so very very helpful at explaining everything 🙂. Amazing boys 😊 Thank you... See more

Company replied

Rated 5 out of 5 stars

My husband and I visited Vodafone today to change contracts. We were lucky enough to be greeted by 1 of the most helpful assistants I think I've ever seen. Emily helped us through an extremely frust... See more

Company replied

Rated 5 out of 5 stars

Both Emily and Katie were amazing. Taking great care and attention to explain fully the different plan options. They were able to save us money on our existing plans. We travel quite a distance to a... See more

Company replied


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  • 46B, Priory Shopping Centre, TN34 1PH, Hastings, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

294 reviews

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1-star

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4.9

All reviews

(294)

40,694 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff, would highly recommend
Thomas helped me sort out my phone!

1 June 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hey Dean,

Thanks for the lovely review and fantastic support for Thomas.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Superb

Excellent customer service from Emily, even with system issues she went the extra mile trying to find ways around it, as well as herself being very welcoming and helpful!

17 May 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hey Sam,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Katie and Thomas

Katie and Thomas were great , very helpful , would highly recommend using Vodafone Hastings

14 May 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hey Jason,

Thanks for the lovely review and fantastic support for Katie and Thomas.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in regarding bills

Came in regarding bills, wayne in the Hastings store was very helpful explained everything and then looked at saving money on the accounts.

9 May 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hi,

Thank you so much for your wonderful review and the amazing support you’ve shown for Wayne —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful, explained everything clearly and saved us some money

9 May 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hey Nikita,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Courtious and patent

Courtious and patent, very helpful with gwlpping me and giving some good advise. Very pleased with wayne.

7 May 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hey Rowanna,
Thanks for the lovely review and fantastic support for Wayne.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service from Thomas.

3 May 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hey Brian,

Thanks for the lovely review and fantastic support for Thomas.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thomas was excellent in helping me…

Thomas was excellent in helping me transfer my phone over to my new phone
Very friendly and profesional

2 May 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hey Colin,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fran’s visit to Vodaphone’s Hastings

Wayne was extremely helpful and gave me all the answers I needed. He and his colleague were excellent in sorting out the wrinkles and I got the phone I wanted.

I Would not hesitate to recommend your company.

Many thanks.

30 April 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hey Fran,

Thanks for the lovely review and fantastic support for Wayne and team. It's always great to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emily the assistant in Hastings was exceptional …

Emily, the assistant in Hastings, was very helpful and extremely professional. She has the proclivity to make one feel at ease and full of joy

15 April 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hey Jed,

Thanks for the lovely review and fantastic support for Emily.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service, very helpful and friendly.

10 April 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hey Charlotte,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wayne was very helpful and patient when…

Wayne was very helpful and patient when I brought in my elderly Dad for a change of contract and a new phone. He took the time to explain and go through the different options. He also dealt with a delicate situation with subtly. He also transferred the contacts over for my Dad. He was very helpful and kind. Thank you Wayne

7 April 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hey Hayley,
 
This is fantastic to hear! We really appreciate the feedback. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tom was excellent

Tom was excellent, friendly, and could sort what your online technical department couldn’t, after 2 weeks with signal he has saved me

7 April 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hey Jamie,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good

Very good. After a shaky start following the loss of my 30 day data sim card I returned and was seen by Thomas who was extremely helpful and sorted an new sim immediately to tide me over until my new home Vodafone connection is installed

3 April 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hey lyndon,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I required advice on my present network…

I required advice on my present network and was looking at your broadband package, the staff (Wayne) was very helpful advising me what was available to me.

Found it very helpful.

27 March 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hi Paul,

We appreciate your wonderful review and are thrilled to receive your positive feedback. Should you need any help, feel free to contact our Social Media team via these channels:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Best wishes,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emily was really nice she helped loads…

Emily was really nice she helped loads with getting my up grade explaining everything to in detail

27 March 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hi Laura,

We appreciate your wonderful review and are thrilled to receive your positive feedback. Should you need any help, feel free to contact our Social Media team via these channels:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Best wishes,
Vodafone Social Media Team

Rated 5 out of 5 stars

Katie was brilliant

Katie was brilliant and managed to save us money on contracts, fantastic customer service.

20 March 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hi Tommy,

This is a great review for us. Thanks for sharing your feedback. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Excellent 👍

Excellent 👍

20 March 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hi Dave,

Thanks for your 5-star review for us. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Wayne was amazing and very professional…

Wayne was amazing and very professional and patient with me
Thank you very much for your help

12 March 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hello Nesrin,

Thank you for taking the time to review and share your feedback, we appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great friendly staff

Great friendly staff

17 March 2025
Unprompted review
Vodafone UK - Hastings logo

Reply from Vodafone UK - Hastings

Hi Jonathan,

Thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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