Walked into this store as I was frustrated with my phone signal supplied by a different company. Jordan spent time with patience transferring to a different plan. I didn’t have to do anything remotely... See more
Company replied
Location
Switch location246 High Street, EX4 3NZ EXETER, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great experience, was served by Jon who could not do enough to help us. Would definitely return.
Company replied
Hayley in the Exeter shop (not Mei as her name badge says) is amazing! She has been so amazingly helpful sorting out two new contracts, going through loads of different options for me, very patient an... See more
Company replied
I was see by a really lovely young man called Scott at the High Street branch of Vodafone. I cannot express my gratitude for all the help and advice given to me. He was so professional and knowle... See more
Company replied
Company details
- Mobile Network Operator
- also in
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Exeter
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
246 High Street, EX4 3NZ, EXETER, United Kingdom
5.0
Excellent
611 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Ruhi and Hayley
Thank you Ruhi and Hayley, very professional.
29 July 2026
Unprompted review
Reply from Vodafone UK - Exeter
Hey Margaret,
Thanks for the lovely review and the fantastic support you’ve shown for Ruhi and Hayley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ryan was brilliant
Ryan was brilliant
Put me onto the correct App
And all easily resolved
26 July 2026
Unprompted review
Reply from Vodafone UK - Exeter
Hey Derek,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
A very good experience
I was see by a really lovely young man called Scott at the High Street branch of Vodafone.
I cannot express my gratitude for all the help and advice given to me.
He was so professional and knowledgable.
My visit took a long time, but when the shop was busy, he politely excused himself to help guide new customers to where they needed to go.
He is a real asset to Vodafone, I hope they appreciate him
3 July 2026
Unprompted review
Reply from Vodafone UK - Exeter
Hey Sheila,
Thanks for the lovely review and fantastic support for Scott. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Exeter
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Exeters Dan and Scott were both great thank you…
Dan and Scott were both great thank you so much for your help. I know I’ll be able to travel to Paris and use my phone.!!!
23 July 2026
Unprompted review
Reply from Vodafone UK - Exeter
Hey Daniele,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
The costumer service was amazing from…
The costumer service was amazing from Hayley was amazing and she was great at explaining and trying to get us discount
21 July 2026
Unprompted review
Reply from Vodafone UK - Exeter
Hey Daiana,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Josh in Exeter store was very helpful
Josh in Exeter store was very helpful
And patient with our upgrade fantastic chap!
20 July 2026
Unprompted review
Reply from Vodafone UK - Exeter
Hey Nick,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
What an amazing service received at the…
What an amazing service received at the store today. I’ve visited here over 4 days with certain issues that was my fault not Vodafone & they have been amazing. No amount of time it took was any trouble at all. Helpful, knowledgeable & so patient
Thank you Dan, George & Shrey
20 July 2026
Unprompted review
Reply from Vodafone UK - Exeter
Hey Tracey,
Thanks for the lovely review and fantastic support for Dan, George & Shrey.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Josh was absolutely fantastic today
Josh was absolutely fantastic today! He was friendly, professional, and made the whole experience genuinely enjoyable. He took the time to explain everything clearly, was patient, and made me feel completely at ease throughout. It was a very, very positive experience, and I couldn’t be happier with the service I received. Thank you, Josh, for going above and beyond..I would highly recommend you to anyone!
13 July 2026
Unprompted review
Reply from Vodafone UK - Exeter
Hey Ionut,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Exeter
Hey Jurate,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ryan was really helpful sorting all…
Ryan was really helpful sorting all plans out and saving me money goes to show going in to store is better than online
11 July 2026
Unprompted review
Reply from Vodafone UK - Exeter
Hey Laurence,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Josh was great!
Josh listened to both mine and my husbands very specific requests patiently and guided us through our options and all the processes. Great service!
4 July 2026
Unprompted review
Reply from Vodafone UK - Exeter
Hey Inarie,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly and knowledgeable
Friendly and knowledgeable. Joshua was amazing.
4 July 2026
Unprompted review
Reply from Vodafone UK - Exeter
Hey Eugene
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Very helpful customer services
Alex was so helpful informing me of suitable phones and contracts. I wasn't planning to start a new contract but due to the comprehensive info. I received I decided to go ahead.
4 July 2026
Unprompted review
Reply from Vodafone UK - Exeter
Hey Mrs Noon,
Thanks for the lovely review and the fantastic support you’ve shown for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you Ryan for all your help for…
Thank you Ryan for all your help for both contracts we needed to sort out. Very knowledgeable and even saved us a couple pounds. Great speaking with you and an asset to your team. Thanks
4 July 2026
Unprompted review
Reply from Vodafone UK - Exeter
Hey Debbie,
It's fantastic to hear that Ryan was able to resolve the issue. We truly appreciate your feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Exeter
Hey Tara,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Josh was very helpful and professional
Josh was very helpful and professional, helped us out a lot. Will always come back to this store to get the best advice!
30 June 2026
Unprompted review
Reply from Vodafone UK - Exeter
Hey Jessica,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent
Dealt with Alex in the Exeter store, lovely guy, explained everything really well!
Very happy 😊
30 June 2026
Unprompted review
Reply from Vodafone UK - Exeter
Hey there,
Thanks for the lovely review and fantastic support for Alex. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ryan was amazing during my visit today…
Ryan was amazing during my visit today at vodafone and help me understand what my options and help me with getting a new phone.
28 June 2026
Unprompted review
Reply from Vodafone UK - Exeter
"Hey Miriam,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Harry was incredible and Gorgeous the…
Harry was incredible and Gorgeous the best possible deal moving from sky
27 June 2026
Unprompted review
Reply from Vodafone UK - Exeter
"Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.