Ivana sorted all of the things put before her in a very professional and caring manner Made the visit well worth while Many thanks
Company replied
Location
Switch location3 Strait Bargate, PE21 6EE Boston, GB
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See what reviewers are saying
Ivana was amazing with me helping me with my new phone- I wasn’t even coming in to get a new phone, just to fix an issue with it, but she talked me through my options and I decided to upgrade! She was... See more
Company replied
Went into the Vodafone store in Boston on Saturday looking for a galaxy watch. Well what can i say. Ivana the lovely lady in store not only sorted out new watches for my wife and i. We came away with... See more
Company replied
My husband and I visited the Boston Vodafone store to look at dmart watches, but thanks to the outstanding help from Ivana, we left with having ordered our watches, secured new and cheaper SIM contr... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Boston
Written by the company
Contact info
3 Strait Bargate, PE21 6EE, Boston, United Kingdom
4.8
Excellent
130 reviews
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Ivana sorted all of the things put…
Ivana sorted all of the things put before her in a very professional and caring manner
Made the visit well worth while
Many thanks
11 July 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ivana was amazing with me helping me…
Ivana was amazing with me helping me with my new phone- I wasn’t even coming in to get a new phone, just to fix an issue with it, but she talked me through my options and I decided to upgrade! She was super helpful and great at explaining and I am super happy, thank you so much!!🥰 xx -Hannah
13 June 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Hannah,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went into the Vodafone store in Boston…
Went into the Vodafone store in Boston on Saturday looking for a galaxy watch. Well what can i say. Ivana the lovely lady in store not only sorted out new watches for my wife and i. We came away with new contracts and home broadband plus i need to mention the other lovely lady Jay. She is very knowledgeable and helped out with my other devices. Both are outstanding and great assets to Vodafone
6 June 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Andie,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
My husband and I visited the Boston store
My husband and I visited the Boston Vodafone store to look at dmart watches, but thanks to the outstanding help from Ivana, we left with having ordered our watches, secured new and cheaper SIM contracts, and arranged home broadband aswell.
Ivana was knowledgeable, friendly, and took the time to explain all the options available to us without any pressure. Jay also assisted during the process, and together they made the whole experience smooth, hassle free, and incredibly efficient.
Excellent customer service from start to finish. Thank you both for making what could have been a complicated process so easy and straightforward. We would highly recommend this store and it's fantastic team.
6 June 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Barbara,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Called the store
Called the store today and was helped with my enquiry by Millie
She was polite and professional and didn’t go until I fully understood the information id asked about.
Makes a change to get good customer service
Well done Vodafone well done Millie
20 May 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Mr R Walker,
Thanks for the lovely review and fantastic support for Millie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I got a great deal with braudband and…
I got a great deal with braudband and SIM. Hasan was friendly, helpful and patient, explaining everything well.
14 May 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Sue,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hasan and Jay were very professional…
Hasan and Jay were very professional and sorted my phone s very quickly
11 May 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Dean ,
Thanks for the lovely review and fantastic support for Hasan and Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Thank you Ben for helping me wit my new…
Thank you Ben for helping me wit my new phone and moving everything across for me.
2 May 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Sue,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mia was absolutely outstanding great…
Mia was absolutely outstanding great customer service!! hasan and ozzy also very good. Good laugh enjoyed going in to store
1 May 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Ian,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hasan was very informative helpful…
Hasan was very informative helpful polite nothing was to much trouble ozzywas also very polite and helpful would recommend these guys to everyone
1 May 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Jane,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great help
Only popped in to enquire about my bill and turns out I was out of contract, Ben was so helpful in reducing my bill and giving me more for my money. A great help. Thank you
25 April 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Stephen,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good service from the people at…
Good service from the people at Vodaphone especially the gentleman man hasan very pleasant 👍
27 April 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Stuart,
Thanks for the lovely review and fantastic support for Hasan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Hasan
Great service from Hasan , helped me with my upgrade nothing was to much trouble.
27 April 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Sarah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
5* service
Very pleased with my new phone and plan today , wanted to thank Hassan for explaining everything really well and not trying to push other products and services on us like other competitors, 5*
15 April 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey,
Thanks for the lovely review and fantastic support for Hassan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Thank you Vodafone Boston very helpful…
Thank you Vodafone Boston very helpful in getting me a sim set up for my sons first phone.
23 March 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Jessica,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service from both Ben and Hasan…
Great service from both Ben and Hasan walking me through my roaming options.
24 March 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Scott,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vey helpful Ben
Vey helpful Ben explained everything I needed to know and helped me transfer my data from my old phone to my new one
20 March 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Sarah,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Ben was great
Ben was great very helpful in helping me with the best price for my new sim only plan.
22 March 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Andy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Nice and friendly explained everything…
Nice and friendly explained everything calmly gave details and helped me switch broadband
9 March 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey Monika,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely appalling service from…
Absolutely appalling service from Vodafone — saved only by the complaints team.
After spending over two hours with Vodafone support trying to upgrade a business mobile broadband line to unlimited data, I was repeatedly misled. I was explicitly told the order had been placed and that I could collect the SIM immediately from the Vodafone shop.
I then visited Vodafone Boston (3 Strait Bargate, PE21 6EE), where I was dealt with by Millie Ben. The experience in-store was genuinely shocking. From the outset, there was no attempt to help or resolve the issue. Instead, it felt like the focus was on obstructing, delaying, and frustrating me at every possible step, all while hiding behind the phrase “we’re just doing our job.”
Despite providing clear digital copies of my British passport and driving licence, I was forced to travel home to bring physical ID. When I returned, I was met with further unnecessary and disproportionate demands, including requests for company bank statements, which appeared entirely designed to delay matters rather than assist a business customer.
After all this, I was finally told that the SIM was not even available in store and would be delivered “tomorrow or the day after” — making the forced trips and ID demands completely pointless.
In summary:
• Vodafone support provided incorrect information
• The process had to be repeated multiple times
• Store staff made no genuine effort to help
• The in-store experience felt intentionally obstructive rather than supportive
This level of service is unacceptable for any customer, let alone a business account.
That said, credit where it’s due: once the issue was escalated, Vodafone’s Complaints Department handled the matter promptly and professionally. The problem was resolved quickly, and a token compensation was granted. Special thanks to Flavio from the complaints team, who dealt with the situation properly and restored some confidence in Vodafone.
29 January 2026
Unprompted review
Reply from Vodafone UK - Boston
Hey,
We’re sorry to read about your experience and appreciate you taking the time to explain what happened. This clearly fell short of the level of service you should expect, particularly for a business account, and we understand how frustrating and inconvenient this must have been. Your feedback has been noted and is important in highlighting where processes and communication have not worked as they should.
If the issue continues or gets significantly worse, please reach back out to the relevant team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the relevant teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
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