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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers had a great experience with this company. Customers consistently praise the product for its effectiveness and ease of use, highlighting its ability to convert various audio formats and maintain quality. The customer service is frequently described as outstanding, with many people appreciating the quick and helpful responses to their inquiries. However, some people mentioned issues with the app, such as occasional freezing or difficulties with license registration after updates. A few customers also reported problems with the software not recognizing existing music or experiencing slow conversion speeds at times.

What people talk about most

User experience

Reviewers mention positive feedback about user experience. Customers praise the software for being easy to... See more

Product

Customers consistently note positive experiences with the product. Many reviewers praise its effectiveness,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and efficiency of the... See more

Response time

Customers had positive experiences with response times. Many reviewers consistently praise the quick and... See more

Application

Users describe ambiguous interactions with the app. Some reviewers praise its functionality, noting that it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I forgot to stop auto-renewal when I switched Win10>Linux Mint. When I was billed, I wrote to have the charge removed. Heard back from customer support in 24 hours canceling the renewal. Refund was po... See more

Company replied

Rated 5 out of 5 stars

I bought a lifetime license in 2021 for apple music converter on a windows machine. There have been several instances where I have not converted music in a number of months, so there's a software upda... See more

Company replied

Rated 5 out of 5 stars

I’ve been using ViWizard Streaming Audio Recorder along with their Spotify and Audible converters for a little while now, and honestly, I’m super impressed. Right off the bat, these tools are extr... See more

Company replied


Company details

  1. Software Company

Written by the company

ViWizard is dedicated to providing ultimate multimedia solutions to customers all over the world with advanced technology and high-quality customer support. We also believe that we can make your digital life easier and better through our unremitting efforts and gradual improvements. If you are interested in ViWizard, check out the ViWizard Home Page.


Contact info

4.2

Great

TrustScore 4 out of 5

326 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An amazing and versatile tool!

Such an amazing and versatile tool, one of many to let users enjoy their files on any platform! I'd always wanted to be able to read iBooks on a Kindle or Nook, and now I can! The flexibility this rare and valuable software provides is definitely a game changer. Big thanks to ViWizard for creating this!

17 June 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Michael,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our product.

Rated 5 out of 5 stars

The ultimate Spotify song downloader

ViWizard is an absolutely amazing service. I had been looking for weeks at ways to download my Spotify songs without having a Spotify premium membership and this is by far the best service to do so out there. I tried all the web browser downloaders and apps all of which claim to convert and download the audio files at high quality levels but none of them did. But then I found ViWizard and I was able to really easily and quickly download a whole playlist with every song correctly named and with their corresponding Artist, release date, album and cover art. It is just brilliant. This service does exactly what you need it to do, downloading the entire song at a very high quality and you can even change the audio file to suit whatever you want. I will be using this service for life it genuinely has everything you would want for downloading your songs, playlists, albums and artist. 10/10

14 June 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Will B,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our product.

Rated 5 out of 5 stars

Very useful tool to take back your…

Very useful tool to take back your audiobook library. Being able to have a standard audio file allows much more flexibility compared to being locked into using the Audible app

14 June 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Will Reeder,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our product.

Rated 5 out of 5 stars

ViWizard is seriously useful

ViWizard is seriously useful. I use it all the time to download my Spotify playlists, and it works smoothly. It’s great being able to keep the songs I love in MP3 format and play them wherever I want, even offline. It keeps the quality and the track info, which is a big plus. If you're like me and want to actually own your playlists, ViWizard just makes it easy. Highly recommend for any heavy Spotify user.

12 June 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Short Kid,
Your positive feedback means the world to us.
We're glad we could meet your expectations.

Rated 5 out of 5 stars

Cool Application!

I’ve been using ViWizard for a how many years now, good customer service!
Can you please put back the option that you can choose 1x speed to avoid detection. Greatly appreciated!

8 June 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Lars,
We're so happy to hear that you had a positive experience with our team.
Thank you for taking the time to share your product suggestion with us. We truly appreciate your feedback, as it plays a crucial role in helping us improve our products and services.

I want to assure you that your suggestion will be forwarded to our development team for consideration. We are always looking for ways to enhance user experience, and your input is invaluable in this process.

Please feel free to reach out if you have any more ideas or feedback in the future. We value your insights!

Rated 5 out of 5 stars

Good Tool for your music

I'm using it since a long time
I was prefering the other app based version, because it had better audio quality conversion.
But overall i continue to use it because the quality of the web based version is acceptable.

My suggestion for the viwizard team is to restore the app based version, i was really in love with it!

7 June 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Fabio,
Thank you so much for your kind words and for being a loyal user of our tool!

We appreciate your feedback regarding the app-based version and understand that audio quality is a significant factor for our users. Your suggestion to restore the app-based version has been noted, and I will be sure to pass it along to our development team for consideration.

Your insights are invaluable to us, and we are always looking for ways to improve our products. If you have any further suggestions or feedback, please don't hesitate to reach out!

Thank you once again for your support!

Rated 5 out of 5 stars

Great One-Stop-Shop

I’ve been using ViWizard Streaming Audio Recorder along with their Spotify and Audible converters for a little while now, and honestly, I’m super impressed. Right off the bat, these tools are extremely user-friendly.. like you don’t need to be techy at all. I mostly used the Spotify converter and now switch to the All-inone converter.

I appreciate is the interface. clean, simple, and its also fairly stable software.

Yeah, there’s occasional minor glitches, like once or twice the app froze, but nothing restarting didn’t fix in like 2 seconds. Overall, it’s been solid. Totally recommend ViWizard if you wanna get full control over your audio and listen offline without any hassles. Really glad I found it!

6 June 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Sam Rodrigo,
Thank you so much for your fantastic feedback! We are thrilled to hear that you have been enjoying ViWizard Streaming Audio Recorder and our converters for Spotify and Audible. It's wonderful to know that you find our tools user-friendly and that the interface meets your expectations for cleanliness and simplicity.

We appreciate your understanding regarding the occasional minor glitches, and we’re glad to hear that they were easily resolved. Your recommendation means a lot to us, and it motivates our team to continue improving our software to provide the best experience possible.

If you have any further suggestions or feedback, please feel free to reach out. We’re always here to help!

Thank you once again for your support!

Rated 5 out of 5 stars

Great Software that works

Great Software that works as advertised. Their website has good tutorials. And when I was stuck with sth not covered. Support was very helpful and answered quickly.

Two thumbs up!

20 May 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Remo Strotkamp,
Thank you for taking the time to provide us your feedback.
Your satisfaction is invaluable to us.

Rated 5 out of 5 stars

It's a great software and the support…

It's a great software and the support team respond very fast and they are nice and efficient.

10 May 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Lysan,
We're so happy to hear that you had a positive experience with our team. Thank you for your glowing review!

Rated 5 out of 5 stars

Don't hesitate to try this! It's GREAT!

As a technologically-challenged person, I was leary of even trying this. However, it went pretty smoothly and even when I did run into a snag, their customer service department responded quickly and helped me figure out what I missed (to be clear, the "snag" was 100% on me, NOT Vi Wizard!)

7 May 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Lynnette,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience with our product and that our customer service team was able to assist you effectively.

We understand that technology can sometimes be challenging, and we're glad that you found the process smooth overall. Your kind words motivate us to continue providing the best support possible.

If you have any further questions or need assistance in the future, please don’t hesitate to reach out!

Rated 5 out of 5 stars

Unexpected good costumer service

I've bought the license for the wrong product because I went through the payment a little bit too fast. However after I wrote an email to the support they changed the license without any issues with a reply time far under one hour. This is the kind of costumer support I clearly wasn't expecting and would want from big companies too.

22 April 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Anonym,
We're delighted to hear that you are enjoying our service!
Your satisfaction is our top priority.

Rated 5 out of 5 stars

ViWizard Loyalty and Ethics

ViWizard was very prompt on my request for a subscription refund.
It was my oversight to cancel a prevailing subscription, until when renewal was notified with another 1 month renewal, which I did not want to proceed, at current context.
I wrote to Mila @ customer support. My email was replied in a matter of minutes. My request was honoured and refund was cleared.
It is not money what matters, but also the attitude of business.
ViWizard is at the highest point of my appreciation when it comes to professionalism. ***** for walking the talk.

29 April 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Meth J WATTUHEWA,
We're so happy to hear that you had a positive experience with our team.
Your satisfaction is invaluable to us.

Rated 5 out of 5 stars

Excellent Customer Support

AAX Converter perfectly works on all my Audible books. The customer support team is outstanding! I would highly recommend this product.

18 April 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Roger,
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience with our product.

Rated 5 out of 5 stars

Great customer service

Great customer service. Very prompt and professional.

14 April 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Mowen,
We're so happy to hear that you had a positive experience with our team. Thank you for your glowing review!

Rated 1 out of 5 stars

It doesn't convert all of the songs.

What's the point of converting all my spotify songs into files that have a 30 second duration. I waited 2 hours for this and I can't even listen to the songs I downloaded because it has converted only the first half minute of each song.

15 April 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi praos,

Thank you for your review. I’m sorry to hear you had such a frustrating experience.

I've reviewed our database, but I'm unable to locate any order records under your name. Could you please provide us with the email address、purchase name or reference number associated with your purchase? That will help me look into this further and assist you.

Please feel free to contact our technical support team through support@viwizard.com for further help.
We’ll strive to do better

Rated 5 out of 5 stars

Product works well and customer support is prompt

Bought a month subscription for ViWizard M4V (iTunes) Converter for the specific purpose of removing the DRM from some existing purchases so that I could play them back on my OSMC setup.

Was a bit skeptical at first, so used the trial to confirm it would work before buying. The program worked perfectly on all my iTunes purchases.

The only issue I had was that I did not receive a notification of the subscription renewal (as per the website when purchasing) and so was caught off-guard by it auto renewing. I contacted support about this and they responded very promptly (on the same day) and sorted out the problem for me (cancelled the subscription and refunded the second month).

Oh, and to answer another reviewer, I have not been compensated for this review.

25 March 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Joshua White,
We are truly touched by your thoughtful and detailed review! ❤️
We're delighted to hear that you are enjoying our service! Your satisfaction is our top priority.

Please feel free to contact us if you have any other questions. We are always be there for you.

Rated 1 out of 5 stars

Slower than molasses going uphill on a cold day.

Bought this a few minutes ago. On my Mac, I have been converting 200 songs for the last 25 minutes. So far, 4 songs have converted. I guess I’ll transfer my songs to my watch, in about 21 hours, when it is done converting them. Waste of money.

24 March 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Kurt Alexander,
We're disappointed to hear that you were not satisfied with our product.
Your feedback is valuable, and we will use it to improve.
If you have any further questions or need assistance, please don’t hesitate to contact us directly.

Rated 1 out of 5 stars

Not Worth the Money

Somebody paid to have these positive reviews written. This product is extremely slow and not very intuitive. Not worth the money at even a tenth of the current cost. You should be ashamed of yourselves.

21 March 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Edward Nagel,
Thank you for sharing your feedback. We take all customer reviews seriously and are committed to providing high-quality products and services.

We’re sorry to hear that your experience did not meet your expectations. We’ve reached out to you privately to address your concerns and resolve the issue. Our goal is to ensure every customer is satisfied, and we appreciate the opportunity to make things right.

If you have any further questions or need assistance, please don’t hesitate to contact us directly.

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