Vivaticket Reviews 

Vivaticket took payment but I didn't receive ticket. Purchase Orders reported "No purchases". Event would not allow admission without actual ticket voucher.
Company was extremely unhelpful and unsympathetic. I would be very reluctant to book an event through them if there was no other option.
Terrible company.

Purchased tickets for last supper with tour o for 6/20. Unfortunately there was a state workers strike and we were unable to get into the museum. I’ve tried many times for a refund with no success,

SCAM TOTALLY IMPOSSIBLE TO USE IT. I GOT SCAMMED TWICE. SCAM TOTALLY SCAM

I attempted to get help retrieving concert tickets 15 times. No one responds appropriately in the support emails. We never received help. We never received our tickets. They send a basic email back every time. We were charged $459.99 for tickets we never received.

No refund for canceled show, contact info is buried and unclear, no response after writing. Had to file a chargeback.

Horrendous company. Purchased tickets for Bruce Springsteen concerts in Milan for 2024, which unfortunately got cancelled.
The re-scheduled dates didn't work, company didn't offer refund when the new dates got announced.
They didn't offer me the opportunity to re-sell for face value or offer a name change on the tickets.
Worst experience of buying tickets in Italy, horrendous customer service.

Tried to buy tickets for last supper in Milan. Awful experience. It could be made much easier and simpler. The official website links to vivaticket, so you have no choice.

DO NOT USE!! SCAM!!!!
They take money from you and send email confirmation then cancel show & don’t send refunds after sending cancellation email and refund policy saying 4-6 weeks, my bank are now doing a reverse charge and they are going to investigate with their fraud team, this was for a show in Naples at San Theatre Carlo, never happened due to corrupts scammers, I beat them in the end but some unfortunate people may not so hence my post. BEWARE

Total scam - purchased 4 audio guides for a tour in Venice but when we arrived you need phones and an app to use - which obviously my children don't have. Staff claimed ignorance so we're out of pocket and my children can't enjoy the tour.

Worst web site. If I can give it 0, I would have.

Worst ticket service I have ever seen. I was waiting for the comiccon Malaga since 10:30, in the waiting room. Then, at 12:00 time when the ticket started to sell the system go saturated bad gateway error. Finally, I can enter and at the payment page, I am kicked out with a notification error saying try again from the home page. Of course when I go to the homepage the queue restart with 29000, not too bad…when I have been waiting for hour an half I am kicked out with a notification saying that I am suspected of being a bot. Same two times more, did I tried. At the end, I am here trying again, I am able to reach the payment part… I get kicked put again refresh reach again and now it says that my reference id was already used… unbelievable.

The worst , wanted to buy tickets but system says error always when need to pay.

No Money back

I bought an online ticket to the Castello Sforzesco when I arrived there it was closed because they had a power outage they said I could contact Vivaticket to request a refund because they did not allow people to go in. I requested and besides having a very rude customer service they simply don't want to refund 10 EUR. It has been more than a month and they refuse it. I have sent a picture of the statement the museum has put outside the doors warning about the power outage and they made zero effort in solving the situation. Buy directly there, don't use this website.

Horrendous. Trying to get tickets for the final four all morning. Nothing working. They should not be in business. They just work for the black market obviously.

This company sold me a ticket, and charged me for it, for a visit that couldn't already happen because the place was closed, had been closed, and would continue to be closed.

MAFIA !
Obstacles and I couldn't travel to Theatro di San Carlo in Naples in April to see great opera, my ticket was put up for resale on Theatro di San Carlos/ Vivatickets resalepage. The ticket was sold 24 hours before the performance, the performance was sold out! The Theatre di San Carlo/Vivaticket kept my money despite demands from the Europeen Consumers Rights to refund the money.
MAFIA and ORGANIZED CRIME is a growing problem and for many years a big problem in Italy, is Vivaticket/Theatre di San Carloa part of it?
Don't go to Naples, see the amazing artists and productions in other operahouses in Europe!

The worst experience we’ve had in Italy!! We spent an hour at the entrance to Vesuv trying to purchase two last minute tickets without any success. Bad wifi and the booking system just doesn’t work properly. It crashes all the time and the confirmation mail has never arrived. And the worst is there is no help to get. Customer service doesn’t exist in this company!!

Very difficult to register. They ask you a lot of personal information. Slow procedure, not very clear requests

April 2024
Rating: a big fat ZERO.
Had to use this site to buy my tickets for Mount Vesuvius in advance.
Tickets cost 10 euros per person. You are advised to buy them in advance because the internet connection here at Mount Vesuvius is weak or non existent. Tickets were hellish to get. Apparently their system for buying online tickets only accepts a European phone number. So if you have a north American number, you are out of luck. I contacted them. They told me that they are aware of the problem and "they cannot change their booking system!" That is crazy. It took two of us four hours, four phone numbers, and then two European phone numbers to get our tickets. Not worth the hassle!
I am not aware of other sites that sell these entry tickets. Other more expensive ways are guided tours.