VITKACReviews 

I am from Germany and ordered already view times. The Service is always great and specially the shipment is fast. Also reaction of Client Service is straight. I Like to Order there and can say all Perfect. Speciall thanks to Karolina. Marcel

We ordered a designer belt which unfortunately was marked. We gave Vitkac the opportunity to resolve the situation and they did so brilliantly going above and beyond what we expected in terms of customer service. Delivery and returns were expedited efficiently and with regular helpful updates. We would especially like to thank Karolina and her team for all their help and professionalism in revolving this issue. Karolina in particular has been excellent. Thank you.

Item come today it was perfect fit me great.the service was second to none would highly recommend will definitely shop again.

Great prices and very fast shipping, it took only 2 days to arrive to Spain.

Buyer beware - very difficult to deal with this company
I received my order. The box was stained looked like Ink I opened the box to see an Isabel Marant blouse worth €276 stained. I sent if back stating the obvious problem. I waited checked in with them after some time as I had had no response to my return . No issue they would check it out I then received an email stating that they had assessed the situation and there was a smell of perfume on the blouse and that was the reason they would not refund me . I emailed them back with photographs to remind them of the condition I received the parcel. Then it was that I had removed the label I again showed photographs
They refused to refund me stating that they were returning the blouse so I asked them to return the blouse in the original box as my legal team would deal with it as I found them extremely difficult . I got the blouse back this morning no smell in a bundle not in the original box Not even a piece of tissue paper , Never again
I could not have worn the blouse because it arrived with Ink stains on the box that had stained the blouse the tags were as I received them I did ask you to take this up with your courier service but you made the decision I was in the wrong although I notified you immediately
I like you photographed the box and the contents as soon as I received them
Thankfully I’m not short of money that I need to wear clothes and send them back

Poor customer service and rude emails when asking simple questions eg could I please confirm the address that this is ordered to

Super impressed. Was highly skeptical but it arrived in Australia at my door within a week!! Will definitely be buying again.

I was initially a little skeptical but would definitely buy from this place again!
Ordered a Kenzo backpack from here and price was the best by far and shipping to the UK from Poland was quick and well communicated. Backpack turned up as described undamaged.

Service was very efficient and delivery was super quick . Item purchased was nicely packaged and seeming everything looked perfect . So much so I placed two other orders and each was delivered in the same efficient fashion. The big discounts certainly draw you in . We all like a bargain. A few days later after purchase and after close inspection I noticed some soiling on the white swimming briefs i purchased . I assumed this was because they were shop soiled , but these stains are permanent. No intention of sending them back as I suspect like a lot of reviews on here it won’t be straightforward.
All items I purchased were all genuine and legitimate, but be aware there discounted items could be flawed. You make big savings , but be prepared of the risk. Customer service were very polite . I’ve made them clear I will be purchasing from them again , but with eyes wide open. I suggest every one reading this review do the same.
As always if the discount is too good to be true then yes I can agree. No surprises.
I will expect the usual apology and this isn’t there usual standard, but they know exactly what they selling online.
One other thing . You asking why I carried on buying from them . Well these companies are very good at polishing what are flawed goods with their quick service and lovely packaging, this seduces the buyer seeing other items at the same incredibles discounts, making it very easy to buy more. They are not unique. As always there’s no replacement to actually going to the shop and there’s always a risk with online purchases. More so buying from abroad.

Over 2 months ago, I returned 2 designer items in the same box via UPS, using the original packaging from Vitkac. After a long silence, they refunded me for only one item—conveniently the cheaper one—and claimed the other was “missing” from the return.

I was shocked. How is it even possible that they received just one item in the sealed box I sent back? If there was any issue, damage, tampering, or missing contents, I should have been contacted immediately. Instead, they quietly processed a partial refund and hoped I wouldn’t notice.

When I reached out, they claimed their CCTV footage showed only 1 item. No actual proof, no transparency, just a vague statement. They also said they filed a complaint with UPS, but never provided a case number, no tracking details, no follow-up whatsoever.

Weeks passed, and after repeatedly chasing them, I was told the matter is closed and they won’t help me further. That’s it.

So to be clear: Vitkac received my return, claimed something expensive “wasn’t there,” gave no evidence, and then refused to investigate further. This is how they handle customer complaints, no accountability, no transparency, and zero respect.

This isn’t just bad service, it’s unacceptable business behavior.

Avoid VITKAC. Don’t risk your money.

Wonderful and friendly customer service. My special thanks to Piotr for the very quick responses and lightning-fast resolution of the issue.

There was some misunderstanding with my order but the customer service team worked very efficiently to resolve it. Especially helpful was Mr. Mathew, who provided great assistance and advice. Thank you one more time I really appreciate all the help.

I was hesitant at first as I read some bad review about delivery but i ordered anyway and I am so happy with the extremely fast delivery and updates via email.

I’m very impressed with the online store and their customer support team. They are extremely responsive and efficient, providing excellent service. I’m truly satisfied with my experience and would highly recommend them!

Great, efficient and responsive customer support team. After sending an initial email, I received a response in less than 10 minutes!!
The entire shopping experience was world class and positive, from when I made the order, received the order (which was very fast), and then returning the item, which was down to sizing and nothing else. They provide clear instructions for returns, which makes the process smoother.

( I even cant log in to my account to review my order) I ordered BV ring from them and they didnt notice the problems delivery country and Now they have shipped to Haiti instead of Hong Kong. And the Customer service are not willing to help.

I already ggiven them a time and i asked for manager email contact for further handling. Until now, 1) your CS forced me to refund. 2) didnt disclsoed the entire truth that the parcel need to dispatch to Haiti 3.) Keep reminding me filled in the country wrong but diddnt mention that your company didnt realised this for almost 1 week. And Point 2 to 3 times -- my fault. I am just figure it, Am I so wrong to purchase from Your department store. I start my online pruchase experience witth SAKs Fifth avenue, S sense, UK selfridges, Mr Porter and My theresa. This CS is one of my horrible experiences. (Mikołaj) even i required to contact with manager but no reply until now

Very satisfied with Vitkac. Ordered twice and planning to shop there more. Shopping experience in app was great and both bags arrived on time.
Their support is very responsive too.

Great customer service, helped me adjust a price after items went to further sale

I was a little apprehensive about spending so much on an item from a website of a shop based in another country! I’m happy to say that my item was delivered to the UK within a few days and is 100% genuine. It arrived beautifully and carefully packaged. I would not hesitate to shop here again or to recommend to others.

Excellent customer service