abysmal service, paid extra for better connection and it barely reaches downstairs. no support with install when outlet was in a weird position. they double bill if you don't cancel two months before... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Clearly a cover up fake organization just set up to scam people until the government will eventually have to step in. They grease up politicians and do shady deals to have the monopoly on areas and th... See more
Company replied
Not a reliable service. Contract up soon, will not be renewing. Broadband drops out but Virgin says service working, then wait for 24 hours before asking for a callout in case it fixes itself. If this... See more
Company replied
I've spoken to 4 advisors so far and all have been unable to activate our free Netflix subscription. All have tried the same fix even though I've told them it's not working. Asked for a credit to cove... See more
Company replied
Company details
Written by the company
Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.
Contact info
500 Brook Drive, RG2 6UU, Reading, United Kingdom
- 0345 454 1111
- www.virginmedia.com
1.5
Bad
105K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Review for Artur (Engineer ID 13401)
Review for Artur (Engineer ID 13401)
I would like to express my sincere thanks to Artur (Engineer ID 13401) for the outstanding service he provided.
Artur was not only professional and knowledgeable, but he was also incredibly kind, patient and compassionate during his visit. He took the time to listen to my concerns, explained everything clearly and made sure I understood what he was doing.
As a vulnerable customer, his kindness meant far more than he probably realised. He made me feel listened to, supported and reassured at a time when I was feeling very distressed. He went above and beyond by ensuring I had the right equipment, providing me with a replacement hub, arranging an emergency landline phone and making sure I knew how to get help if I experienced any future problems. He also gave me his work contact details so that if I experienced any issues, he could contact his manager for further advice and support.
What meant the most to me was that Artur treated me with genuine kindness, dignity and respect. He made me feel that I mattered, and that I wasn't facing everything on my own. His compassion and professionalism made a difficult day much easier for me.
Artur is a real credit to Virgin Media, and I hope he receives the recognition he truly deserves. Please pass on my heartfelt thanks and let him know how much I appreciated everything he did for me.
Thank you again, Artur.
***Review for Virgin Media Field Engineer Artur (Engineer ID 13401).***
15 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great price.
Recently renewed my package and got a very competitive deal. Happy customer.
John P.
15 July 2026
Unprompted review
Reply from Virgin Media
Hi John,
Thank you for taking the time to leave a review.
We're delighted to hear that you've recently renewed your package and secured a deal you're happy with. It's great to know that you found the package competitive and that your renewal experience met your expectations.
We're pleased to have been able to provide a package that offers good value for your needs, and we appreciate you choosing to continue your services with Virgin Media.
Thank you again for your feedback and for being a valued customer.
Wasted hours on the phone - crap service
The amount of hours I've spent on the phone trying to fix their crappy service is baffling. Although their front-line agents are usually lovely and very polite, their managers are lazy and NEVER call back when a complaint is escalated and I mean never. Services down, severely dropped speeds, outage in the area - it's just constant issues with this company yet I have no choice to use them as there is no BT line in the area so cable it's the only option I have living where I am. If internet is down for over a week they offer very little in compensation, usually takes me multiple calls to actually get some sort of result from them and even their engineers don't even turn up when one is booked, without notice. So forget taking a day off work to be available all day, they won't show and you'll be offered nothing for it. But you bet they will charge you that £25 if they do turn up and you're not in, based on their terms and conditions.
Overall: Awful company, crappy service, high price. Basically no benefit other than internet... sometimes.
28 June 2026
Unprompted review
Reply from Virgin Media
Hi Ben,
We're sorry to hear about your experience and appreciate you taking the time to share such detailed feedback.
We understand how frustrating it must be to spend significant amounts of time contacting us to resolve recurring service issues. While we're pleased to hear that you've found our frontline advisers polite and helpful, we're sorry to hear that you've been left disappointed with the handling of escalated complaints and that promised callbacks have not met your expectations.
We're also sorry to hear about the repeated broadband problems you've described, including service outages, reduced speeds and ongoing network issues. We appreciate the impact this can have, particularly when you rely on your connection and have limited alternative options available in your area.
In addition, we understand how frustrating it is to arrange time around an engineer appointment, only for the visit not to take place as expected. We appreciate the inconvenience this can cause, especially when it affects work and other commitments.
We recognise that the combination of service issues, time spent seeking support and concerns around compensation has left you with a very negative impression of Virgin Media, and we're sorry that your experience has fallen short of expectations.
We'd like the opportunity to review the concerns you've raised and investigate this further. Please get in touch with us using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/3RFFZmb
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
If I could give zero I would.
If I could give zero I would.
Constant broadband outages - impossible to work from home.
App chat feature doesn't work.
When telephone on hold for lengthy periods - when eventually speak with someone - then put on hold again.
Locked into a contract where they are enabled to provide a useless service but I can not get out of it.
Almost on a weekly basis have problems with broadband and TV subscription not working.
Told outage in area, but why is it happening so regularly?
I've tried 3 times today to deal with issue - currently on hold on and off for 70 minutes after speaking with someone in 'customer care'.
14 July 2026
Unprompted review
Reply from Virgin Media
Hi Mark and thank you for taking the time to share your feedback. We're very sorry to hear about the repeated issues you've experienced with your broadband and TV services, as well as the difficulty you've faced when trying to contact us for support.
We understand how frustrating ongoing outages and long wait times can be, particularly when you rely on your broadband to work from home. This is not the experience we want for our customers, and we appreciate the impact this has had on you.
We'd like the opportunity to look into these concerns further and review what's been happening in your area and on your account. Please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4bsYMYB
Facebook: https://bit.ly/4aXA4iR
Virgin Media Broadband is awful
Virgin Media Broadband is awful in many pockets of Surrey, and the £5 monthly O2 charge is ridiculously expensive. And when broadband goes down, it's generally for many hours - sometimes all day - and there's never an explanation as to why, nor an accurate forecast of how long it'll be down. Avoid.
15 July 2026
Unprompted review
Reply from Virgin Media
Thank you for taking the time to share your feedback Julian. We're sorry to hear that your experience with our broadband service hasn't met your expectations. We understand how frustrating it can be when service interruptions occur and appreciate your concerns regarding service costs and the impact extended outages can have on your day-to-day activities.
We'd like the opportunity to investigate your concerns further and review the issues you've experienced. Please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ffeIPk
Facebook: https://bit.ly/4fg92Vn
It is deeply disappointing to see such…
It is deeply disappointing to see such a large company treating its customers so poorly, with no apparent action taken to protect them. We pay a significant amount, yet receive a very poor service. I have also been overcharged, and despite paying my bills on time, I am hit with a missing payment penalty every month, for a service that barely functions. There have been ongoing outages, and we are now told it has been two months without usable internet for work or even basic browsing, all for what they call 'fibre broadband.' What is really going on in this country? Private companies seem to be allowed to exploit consumers with impunity, and no one lifts a finger
15 July 2026
Unprompted review
Reply from Virgin Media
Hi Karim,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating and disappointing it must be to feel that you're not receiving the level of service you're paying for. We also appreciate your concerns regarding ongoing service outages, broadband performance, and the impact that a lack of reliable connectivity can have on both work and everyday activities.
We appreciate the strength of feeling expressed in your review and recognise the impact that prolonged service issues and billing concerns can have on our customers.
We'd like the opportunity to review your account and investigate the issues you've raised. Please get in touch with us using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/3RzYw3m
X: @virginmedia
1.5 Months' Notice, 10+ Hours on Hold, and Still Failed a Simple Home Move
If you are planning on moving home, do yourself a huge favor and cancel Virgin Media before you go. I gave them 1.5 months' notice to transfer my connection from Peterborough to Bristol. Both homes are wired for Virgin Media. This should have been a seamless digital switchover.
Instead, I was disconnected early, lied to about whether my old equipment would work, had my new router dispatched to my new address 160 miles away on my actual moving day, and was then falsely promised "next-day delivery" to resolve their own mistake.
After wasting more than 10 hours of my life trying to get this sorted, I had to spend another 2 hours battling through 4 different agents just to cancel my contract. The level of incompetence is staggering. Their customer service agents are trained to offer endless, empty "apologies and regrets"—none of which compensate me for the hours of personal and working time I have lost. A completely broken company that does not deserve to survive in a competitive market. Avoid at all costs.
13 July 2026
Unprompted review
Reply from Virgin Media
Hi Bholanath,
We're sorry to hear about your experience and appreciate you taking the time to share such detailed feedback.
We understand how frustrating it must have been to give significant notice of your home move, particularly when both properties were already served by Virgin Media, only to encounter a series of issues with the transfer of your services. We can appreciate why being disconnected earlier than expected, receiving conflicting information about your equipment, and experiencing delays with the delivery of your new router would have left you feeling disappointed and let down.
We're also sorry to hear about the amount of time you've had to spend trying to resolve these issues and subsequently arrange the cancellation of your services. We understand how frustrating it can be when you're moving home and expect a straightforward transfer process, only to encounter repeated difficulties and feel that your concerns are not being addressed effectively.
We recognise the impact that service disruptions can have, particularly when they affect both your personal and working life, and we're sorry that your experience has left you with such a negative impression of Virgin Media.
We'd like the opportunity to review the concerns you've raised regarding your home move, equipment delivery, and cancellation experience. Please get in touch with us using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/3T56bHh
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Would give it 0 stars if I could
Would give it 0 stars if I could
£600 exit fee
Charge increases whilst in contract
Don’t care about their customers
Hard to get hold of them
Don’t get WiFi with them!!!!
15 July 2026
Unprompted review
Reply from Virgin Media
Hi Jodir,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it can be when you're unhappy with your service and feel that your concerns haven't been addressed. We also appreciate your comments regarding contract charges, price increases, difficulties contacting us, and your experience with your WiFi service.
We're sorry to hear that these issues have left you with such a negative impression of Virgin Media. We understand how important reliable service, clear communication, and accessible support are to our customers.
We'd like the opportunity to review the concerns you've raised and investigate your experience further. Please get in touch with us using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4gFtNvT
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Worst Customer Service - STAY AWAY
Worst Customer Service - unable to think for themselves and refer to a prompter to reply. Web chat takes at least ten minutes before each reply, must have 15 chats going on at the same time. I have WiFi Max on my account and it took 4 advisors and 2.5 hours of my time to get a wifi pod sent out to me!
Can't think of a company with worse customer service than Virgin Media.
15 July 2026
Unprompted review
Reply from Virgin Media
Hi Zulfikar,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to spend so much time trying to arrange something that should be straightforward.
We're also sorry to hear about your experience with our customer service channels. We understand how frustrating long wait times between responses can be, particularly when you're trying to resolve an issue and feel that progress is being made more slowly than expected.
We appreciate your feedback regarding the support you've received and are sorry that your interactions with us have left you with such a negative impression of our customer service.
We'd like the opportunity to review the concerns you've raised and investigate your experience further. Please get in touch with us using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/3RygWl0
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
You probably read a lot of bad reviews…
You probably read a lot of bad reviews and think "It can't be that bad" but if you're going to listen to any, listen to this one if you want to save yourself trouble, terrible service, stress and basically being robbed.
I had Virgin Media broadband 1gig volt installed when I moved into my new house, straight away there were issues with speeds getting nowhere near the 1gig (wired was hitting max 600mbps) and bad WiFi speeds around the house. They tried to say the WiFi was due to the house walls and all's they could do was provide WiFi boosters (which they never sent out). In the end I bought an expensive router and wired that up to the hub which raised the speeds slightly. I could now get 90mbps upstairs rather than the 12mbps I was getting from the hub.
I carried on like this for a while until the broadband drops started happening. Constant disconnections. I contacted them and they said they had a fix scheduled and gave me a £20 credit. A couple of months later the drops started again, yet again I contacted them and they said they'd need to send an engineer. On the day of the visit the engineer contacted me to say the issue was their side, not mine and there was nothing he could do. I contacted Virgin again and they said they've scheduled a fix in 2 weeks time for the area. Obviously angry I told them 2 weeks with these constant disconnections is not good enough but they gave their usually scripted nonsense and that was that.
A couple more months after the 'fix' the drops were back, this time I complained and said I wanted to cancel my contract, I wasn't getting anywhere near the speeds in the contract and it was constantly disconnecting, they said I'd have to pay a £400 early exit fee, I explained that they were breaking the contract already but they refused to waive the fee. They tried to send an engineer out again which never happened and offered me a £5 credit, I told them I don't want a credit I want working broadband, they said they'd review the complaint and get back to me.
A few weeks of frustrated chasing lead to nothing, I spoke to them again raising a 4th official complaint and again they refused to let me cancel without paying the exit fee. I told them I'd be contacting CISAS to report them but they didn't seem to care.
I then contacted EE who pay up to £300 early cancellation fees and ended up signing up with them. Virgin then decided it was time to call me and spammed me with calls leaving voicemails saying that they wanted to discuss what they could do to stop me leaving. I eventually answered one of their calls and told them that they could offer their service for free and I'd decline. They also told me my cancellation fee was £280 so the £400 was a lie, likely to stop me going to another company who help pay fees.
My EE is not installed and I get over 400mbps on the WiFi in the same room where I was getting 14/15mbps with Virgin. I also get 922mbps wired on a 900mbps package. The difference in speed and stability is insane
So if you do t want to be robbed blind then heed this warning. Virgin Media are thieving scum.
6 July 2026
Unprompted review
Reply from Virgin Media
Hi Rob,
We're sorry to hear about your experience and appreciate you taking the time to share such detailed feedback.
We understand how frustrating it must have been to experience ongoing issues with your broadband speeds and connection stability, particularly after choosing a gigabit package and taking additional steps yourself to try and improve the service in your home. We also appreciate how disappointing it would be to experience repeated disconnections over an extended period and feel that the issues were not being resolved despite multiple contacts and complaints.
We're sorry to hear about your concerns regarding engineer visits, fault resolution timescales, and the handling of your requests to cancel your contract. We understand how frustrating it can be when you feel that the service you're receiving does not meet your expectations and that your concerns are not being addressed in the way you would expect.
We also recognise the impact that ongoing service issues can have, particularly when they persist over several months and require repeated contact with support teams. It's disappointing to hear that your experience has left you with such a negative impression of Virgin Media.
We'd like the opportunity to review the concerns you've raised regarding your broadband service, complaints, and cancellation experience. Please get in touch with us using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4heWjok
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Unable to access the app even though…
Unable to access the app even though each time I spoke to someone they said it would be fixed. Very bad service. Wish I'd never joined.
15 July 2026
Unprompted review
Reply from Virgin Media
Hi Susan,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to be unable to access the My Virgin Media app, especially after being assured on multiple occasions that the issue would be fixed. When you're repeatedly told that a problem has been resolved and continue to experience the same issue, it's understandable that this would leave you feeling disappointed and frustrated.
We're sorry to hear that your experience has left you regretting your decision to join Virgin Media. We recognise the importance of being able to access and manage your account easily, and we'd like the opportunity to investigate what's preventing you from signing in.
Please get in touch with us using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/3SToXS2
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Absolutely Hopeless Company
Absolutely hopeless company. Rarely watch live TV but due to The World Cup I watched a few matches this week. The coverage was constantly interrupted by poor internet and often stopped working all together, this was on both my MacBook and an Amazon fire stick. Tried to contact them this morning and I couldn't get into my online account they said "sorry we can't sign you in just now" Pathetic! So I rang and waited 20 minutes and finally got through only to be told I will ring you back in five to ten minutes time. An hour later no call and let's face it that call is not going to happen. Seriously avoid this company.
15 July 2026
Unprompted review
Reply from Virgin Media
Hi Michael,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to experience service interruptions while trying to watch live events, particularly when you're looking forward to watching major sporting fixtures. We appreciate how disappointing it would be for streaming to be repeatedly interrupted or stop altogether across multiple devices.
We're also sorry to hear about the difficulties you encountered when trying to contact us. Being unable to access your online account, followed by a lengthy wait to speak to an adviser and then not receiving an expected callback, would understandably leave you feeling let down and frustrated.
We recognise the importance of reliable services and clear communication, and we're sorry that your experience has fallen short of your expectations.
We'd like the opportunity to investigate the issues you've raised regarding your broadband service and account access. Please get in touch with us using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4w8K8OG
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
If I could give them zero stars I…
If I could give them zero stars I would.
Their price hike in April was an absolute joke.From an initial contract of £26 pounds per month over time that climbed to £73 pounds per month. Not only was their download speed pathetic against Fibreoptic when I canceled in good time they still took an extra 73 at the end they shouldn't have.
They then claimed it would take 45 working days ( 9 weeks) to reimburse me. Can you imagine them being so tardy if you owed THEM cash? I understand they're haemmorraging customers and posting profit warnings- and is it any wonder???
Disgraceful disreputable despicable service. And do not get me started on their AI switchboard
Avoid like the plague and go fibre
They've just responded... this is the same day I read in The Guardian they've been fined the largest fine in history by Ofcom for their attempts to not let customers go.
Search for
"Virgin Media fined record £28m for stopping customers cancelling contracts" in literally today's Guardian
Scumbags
15 July 2026
Unprompted review
Reply from Virgin Media
Hi Ian,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to see your monthly costs increase significantly over time, particularly when you feel the service did not represent good value compared to the alternatives available. We also appreciate your concerns regarding the billing following your cancellation and the timescales you were given for any refund due on your account.
We're sorry to hear that your experience during the cancellation process and afterwards has left you feeling so disappointed. We understand how important clear billing, timely refunds and easy access to support are, and it's disappointing to hear that we've fallen short of your expectations in these areas.
We'd like the opportunity to review the concerns you've raised regarding your final bill, refund and overall experience. Please get in touch with us using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4wIcTBx
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Just the absolute worst customer…
Just the absolute worst customer service. The highlight was being charged £90 for not returning an old wifi router even though I had returned it nine weeks earlier. Avoid at all costs.
15 July 2026
Unprompted review
Reply from Virgin Media
Hi Jamie,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to be charged for equipment that you believe was returned weeks earlier. If you've already taken the time to return the router, receiving a £90 charge nine weeks later would understandably be concerning and disappointing.
We're also sorry to hear that your overall experience with our customer service has left you with such a negative impression. We recognise how important it is that billing and equipment return issues are handled accurately and efficiently, and we're sorry that this has not been your experience.
We'd like the opportunity to review the concerns you've raised and investigate the equipment charge further. Please get in touch with us using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4yk3ylb
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Horrible service
Horrible service, several engineer appointments were a no show, no one to update you and you’re expected to be at home for hours and hours. Been paying for a service for months now that still has not been installed.
15 July 2026
Unprompted review
Reply from Virgin Media
Hi Roy,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to have multiple engineer appointments missed without receiving updates, especially when you've arranged to be at home and waited for extended periods of time. We appreciate the inconvenience and disruption this can cause, particularly when you're expecting a service to be installed.
We're also sorry to hear that, despite making payments for several months, your service has still not been installed. We understand why this would leave you feeling disappointed and let down, and we recognise the impact that ongoing delays can have when you're waiting to get connected.
We'd like the opportunity to review your order and investigate the concerns you've raised regarding the missed appointments, communication and installation delays. Please get in touch with us using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4fBZIwb
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Generally the wifi service is good
Generally the wifi service is good. I thought I'd upgrade my package and was offered a package with netflix. As I already have netflix via another provider, I contacted customer services via the chat bot to be quoted £55 per month.
Given the same speed is offered to new customers at less than my lower speed package, this was rather disappointing
14 July 2026
Unprompted review
Reply from Virgin Media
Hi Joe,
Thank you for taking the time to leave a review.
We're pleased to hear that you've generally found your WiFi service to be good. However, we're sorry to hear that you were disappointed when discussing an upgrade to your package.
We understand your concerns regarding the pricing you were quoted, particularly when you already have access to Netflix through another provider and were looking at the options available to you. We also appreciate that seeing promotional offers available to new customers can sometimes be frustrating when comparing them to the packages available on an existing account.
We value your feedback and understand why this has left you feeling disappointed with your upgrade options.
If you'd like us to review your package and discuss the options available, please get in touch with us using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/3T5Nd3i
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Thank you again for sharing your feedback and for being a Virgin Media customer.
Disgraceful company
Company is full of liars and diabolical customer services
Placed order for broadband on 15th of June, made them aware never had Virgin before. Promised instal on 11th of July as existing contract with another provider runs out on 15th.
Installation never happened. Got rescheduled to 21st, then rescheduled again to 28th and then got told 6-8 weeks! All within the space of 48h. Absolutely disgusting customer service! If you’re wondering if their low prices are worth it, they certain are not!
14 July 2026
Unprompted review
Reply from Virgin Media
Hi Tom,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand the impact this can have when you've arranged your switch around the end date of your service with another provider. Clear communication and reliable installation commitments are important, and we're sorry to hear that your experience has not reflected the standards we aim to provide.
We'd like the opportunity to review your order and investigate the delays you've encountered. Please get in touch with us using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4yjm797
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Cancelled service after 25 years and…
Cancelled service after 25 years and still getting billed. On-line support is abysmal.
14 July 2026
Unprompted review
Reply from Virgin Media
Hi Mark,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to continue receiving bills after cancelling your services, particularly after being a customer for 25 years. We also recognise your concerns regarding the support you've received online and are sorry to hear that your experience has left you feeling disappointed.
We value the loyalty you've shown over the years, so it's especially disappointing to hear that your final experience with us has not met your expectations.
We'd like the opportunity to review your account and investigate the billing concerns you've raised. Please get in touch with us using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/3Riboed
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
Time to leave virgin media
Time to leave virgin media, phoned up to express my concern about the switch over and the manager thought only his opinion matters before using manipulative gaslighting tactics tried to tell me that he knows more about my mental health than I do. Official complaint put straight in, managers are not doctors but them most certainly like to pretend they are which is incredibly unprofessional and dangerous.
14 July 2026
Unprompted review
Reply from Virgin Media
Hi Philip,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how concerning and upsetting it must have been to contact us to discuss your concerns about the switch-over process and then feel that your views and personal circumstances were not being treated with the respect and understanding you expected. We recognise that conversations regarding health and wellbeing are deeply personal, and we're sorry to hear that this interaction left you feeling uncomfortable and dissatisfied.
We're also sorry to hear that your experience with a member of management has led you to raise a formal complaint. We appreciate the seriousness of the concerns you've raised regarding professionalism and the way the conversation was handled.
We'd like the opportunity to review the issues you've highlighted and investigate your concerns further. Please get in touch with us using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/44xleMt
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
No support at Virgin Media.
Currently I cannot access my e-mails and various other facilities. When I try to contact Virgin Media I fail at the sign in action because I am allegedly connected with an o2 facility which I am not.I need help but there are no operatives at VM who offer support.I subscribe to VM on internet Sky TV and phone and get no customer care.
14 July 2026
Unprompted review
Reply from Virgin Media
Hi Iain,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to be unable to access your emails and other online services, particularly when you're trying to get support and are unable to sign in because of an issue relating to an O2 account that you don't believe is linked to your services.
We appreciate how concerning this can be when you rely on your email and account access, and we're sorry to hear that you've been unable to get the assistance you need. We understand your concerns regarding customer support and the difficulties you've encountered while trying to contact us.
We'd like the opportunity to investigate the account access issues you've described and help get this resolved for you. Please get in touch with us using one of the contact methods below:
📞 Call: 150 or 0345 454 1111
💬 WhatsApp: 07803 089684
📘 Facebook: https://bit.ly/4eYHPHO
X: @virginmedia
You can find additional ways to get in touch here:
👉 http://virg.in/contactvm
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.