Virgin Media - Liverpool One Reviews 

1
TrustScore 3.5 out of 5

3.7

South John Street 17, L1 8BU Liverpool, England, GB


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Company details

  1. Internet Service Provider

Written by the company

Virgin Media helps homes across the UK stay connected and entertained with broadband, TV and home phone services. We know reliable connectivity matters every day, whether you are working from home, streaming, gaming or keeping in touch. We focus on making it easy to join, set up, manage your account and get support when you need it. We read the feedback you leave here on Trustpilot and use it to improve. When things do not go to plan, our aim is to put them right as quickly and clearly as we can.


Contact info

  • South John Street 17, L1 8BU, Liverpool, England, United Kingdom

  • 0151 707 9996

3.7

Average

TrustScore 3.5 out of 5

1 review

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3.7

All reviews

(1)

6,232 reviews in the last 12 months

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Rated 5 out of 5 stars

Turned up to do the installation on the…

Turned up to do the installation on the day and time requested.
Excellent service

15 July 2026
Unprompted review
Virgin Media - Liverpool One logo

Reply from Virgin Media - Liverpool One

Hello Geoff,

Thank you for taking the time to leave us a review.

We’re really pleased to hear that the engineer provided such a great service during your appointment — it’s always fantastic to receive positive feedback like this.

If you need any further assistance, please don’t hesitate to get in touch using one of the following methods:

• Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
• WhatsApp: +44 7803 089 684
• Facebook: https://bit.ly/4ypRSNG

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