Won £25 on Crazy Time. After showing i had won it disappeared and never went to me. On history casino does NOT even show that i played it!! Customer service say can't assist and support at tech say... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Extremely disappointing experience. Depositing money was instant, but when I tried to withdraw my winnings, I was told my first withdrawal could take up to 24 hours, followed by another 1–3 workin... See more
Company replied
Extremely disappointing experience. Depositing money was instant, but when I tried to withdraw my winnings, I was told my first withdrawal could take up to 24 hours, followed by another 1–3 workin... See more
Company replied
I've had a few wins and losses with Virgin Bet but I was okay with that. Now the reason gave it a 1 star , I had recently had a big win and now all of sudden I can't withdraw the money because I hav... See more
Company replied
Company details
- Betting Agency
- Casino
- Gambling House
- Gambling Service
- Online Casino or Bookmaker
- Online Sports Betting Vendor
Information provided by various external sources
Enjoy the best online betting experience at Virgin Bet. Browse all the latest odds across our huge selection of sports betting markets (T&Cs Apply).
Contact info
United Kingdom
- www.virginbet.com
You should know
1.5
Bad
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tried this casino a few times now
Tried this casino a few times now, yes you can get the scatter on Bg Bass or other games. I never got anythng more than £4.00 back from a lot of money played.
Everyone is right its a scam company. I know you are a business however none of the bonus games rounds pay anything. you must have setting to pay out minimal and to actually get the scatter or bonus rounds set to 98% loss.
I play on other sites had wins and losses but never as much as on Virgin Bet. AVOID if you dont mind just losing consistantly. You wont get the opportunity to actually feel the fun of gaming here.
The score on here says it all. very poor show from a large corporation. Yes you stay within the law and gambling comission but only just. I will never spend another penny on here. a good customer leaving you, i spend quite a lot of disposable income on gaming.
I await the response of we use RNG's and its highly regulated and none of the bonuses or scatters are guranteed blah blah blah. no matter what the team tell you its not right how they operate the business. Next will be the response we only host the games but what they dont tell you is the comission made from your losses. its big money.. millions each year. I will await a typical response that will try to quash the comments made.
4 March 2026
Unprompted review
Reply from Virgin Bet
Hey there,
We're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be.
The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.
This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.
When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.
Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.
We wish you the very best of luck.
Thanks for being part of the team. - Virgin Bet
Absolute scam every time a scatter is…
Absolute scam every time a scatter is about to drop the final spin is always rigged to miss £130 and not one scatter definitely made to take money and not win a thing played same game on another casino and guess what scatter after the 10th spin
AVOID VIRGIN BET SCAMS!!!!
4 March 2026
Unprompted review
Reply from Virgin Bet
Hey Andy
Thanks for the review and we're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be.
The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.
This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.
When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.
Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.
Virgin Bet
It’s one of the worst customer service
It’s one of the worst customer service, avoid
2 March 2026
Unprompted review
Reply from Virgin Bet
Hey Ben, thanks for the review. If you need any assistance or anything you wish to discuss please jump on live chat or email us at support@virginbet.com. - Thanks Virgin Bet.
Casino is the biggest scam
Casino is the biggest scam, well over a thousand pounds lost and get nothing in return, never win anything on spins, blackjack never win (dealer gets 21) every single time avoid
2 March 2026
Unprompted review
Reply from Virgin Bet
Hey Tom, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
Disgrace
Not happy at all I deposit daily on here all month long, I do my daily free spins and nothing has been matching these past 2 months? Today I done my monthly spin and only won 1 spin! This is a joke! Definitely been blocked from winning anything here won’t be playing no more
28 February 2026
Unprompted review
Reply from Virgin Bet
Hey XmasCash, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
New account up just over £100 account…
New account up just over £100 account restricted, can't place any bets traders stop my bets. Account closed.
Absolute joke of a company.
Avoid this company.
"Reply from Virgin Bet
4 hours ago
Hey Paul, thanks for the review. If you require any assistance or clarification, then please do not hesitate to contact our Customer Support team - Virgin Bet
Why should I contact you all you say it's under section whatever it is we have the right to bar you and give no reason why. Just tell folk why you restrict accounts instead of being secretive hiding behind some words in the terms and conditions.
Cowards who act without reason to protect the profits.
28 February 2026
Unprompted review
Reply from Virgin Bet
Hey Paul, thanks for the review. If you require any assistance or clarification, then please do not hesitate to contact our Customer Support team - Virgin Bet
Reply from Virgin Bet
Hey JN, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
I've used virgin bet for a while
I've used virgin bet for a while. The betting side is fine and once a week they give you a free £5 bet builder which is better than most sites offer so I'm grateful for that. The pay out is insant and uncomplicated which is always a bonus. The casino however, is without doubt the worst I've used. I float between 6 different sites and I stick to the same games so get used to the patterns. I never put in much. My usual habit on all sites is to play until I run out of money. Unless of coarse,I get a huge win which is a nice but rare occurrence so I'm not bitter about losing money as I always expect to lose it all no matter what site I'm on. If I had a bad session on one game I would put it down to an unlucky day but it's not the case
Every game I play on here is a joke compared to how the same games play out on other sites. If I get a decent win on sport betting a might sacrifice a couple of quid but I'll never again make a deposit to use the casino. Hopefully others will have a better experience but I'm not going to recommend.
27 February 2026
Unprompted review
Reply from Virgin Bet
Hey Kelvin, thanks for taking the time to leave your feedback. We're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be. The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
Used to be okay withdrawing is instant…
Used to be okay withdrawing is instant but there promotions have gone terrible and the bonuses on the slots have gone really poor staking £2 a spin i staked over £600 on gold cash and had 10 free spins once and won £17.60 🫣
26 February 2026
Unprompted review
Reply from Virgin Bet
Hey Mat, thanks for taking the time to leave your feedback. We're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be. The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
They stake restrict you after wining a…
They stake restrict you after wining a bet, they only want you to lose money but as soon as you win you are restricted.
25 February 2026
Unprompted review
Reply from Virgin Bet
Hey Scama, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
Not Bad but avoid playing the Games
I joined VB as a backup to my other Horse Racing site and they're pretty good once you work out how they work. The main drawback is that they don't offer 3x the odds one winner in the Lucky 15s so it's crazy using VB for this purpose. That aside, everything works well. Avoid playing their games at all costs, as you will surely lose. This is the only site that will happily let you top up 60+ times without giving you a dime in return. How they get away with this is anyone's guess, but I guess they're cutting back in anticipation of the tax hike in April. Having said all of that VB is still one of the better sites out there.
24 February 2026
Unprompted review
Reply from Virgin Bet
Hey Richard, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
They limited my account so I couldn’t…
They limited my account so I couldn’t use it because I hadn’t had a bet for a while. Never known a gambling site do that before. There’s plenty of better gambling sites out there though.
23 February 2026
Unprompted review
Reply from Virgin Bet
Hey Stephen, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
Smart people avoid this is a scam site
What a crock of SH1T this site is a scam! Bonus round in big bass gave £2.44 after taking £45 bet money. Don’t think by saying you use the same regs as other site is a load of crap. Please don’t use this site it’s a scam. I play on many sites and get much better returns. They have such low payouts it’s criminal. I won’t use this site ever again. I have tried this site many times and never got close to to a payback on my stake let alone be up on my bet. I understand gaming and it’s a risk but every time I move played I lose I’m not talking once or twice bit every time. This site is only here to take your money and you’ll never get close to a win that you can walk away with a small win. I’ve spent hundreds or trying to prove to myself it was a run of bad luck. I play on coral, Ladbrokes, and gala never on these other site have I lost so much with nothing in return. Please be warned. Virgin bet isa scam! I’d gone my contact details here of it was allowed so I can give more detail. Oh also you can’t withdraw under £10 so if you have credit and want less than a £5 back forget it. They don’t allow it whereas other site you can withdraw all your funds.
22 February 2026
Unprompted review
Reply from Virgin Bet
Hey Keith, thanks for the review. As with all gambling wins are never guaranteed. All our slots are fully tested and regulated for game fairness. We would recommend checking out our handy FAQ on this https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-Fairness - Thanks Virgin Bet
Bad customer service they put a spend…
Bad customer service they put a spend limit on my account without permission and win rate has gone down and problems logging in since they have done so. Surely if I want to gambling then I happy to loose money but restricted in doing so.
22 February 2026
Unprompted review
Reply from Virgin Bet
Hey Annie, thanks for the review. If you are having issues with the account please reach out via live chat or email us at support@virginbet.com and we would be more than happy to assist. - Thanks Virgin Bet.
I had so much faith on this site,but I…
I had so much faith on this site,but I am really disappointed. Shite beting site
21 February 2026
Unprompted review
Reply from Virgin Bet
Hey Valentin, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
Beting prices
I don’t understand why punters bet than on this website.. The prices are one of the worst in the industry. If you are a punter please take the time to look at other betting websites for much greater value and much better selection of markets.
17 February 2026
Unprompted review
Reply from Virgin Bet
Hey Peter, thanks for the review. We have very competitive prices within the industry and have a wide range of products and offers available on site. - Thanks Virgin Bet.
Atrocious
Atrocious. I placed 2 bets, one of £4 and one of £5. Both lost. I am then shut down with no explanation nor any way of getting one. Just don't bother with these guys, they are utterly woeful
16 February 2026
Unprompted review
Reply from Virgin Bet
Hey Miller
Thanks for taking the time to leave your review.
As yours is an account-specific query, we'd recommend contacting our customer support team for further assistance.
Thanks
Virgin Bet
I had a £1 free bet @ 24/1 on…
I had a £1 free bet @ 24/1 on Kilmarnock to win (2 up) ✅ and Cvancara of Celtic to be booked ✅ Instead of paying out a measly £24, they refunded me a £1 free bet as Cvancara did not start the match, citing ‘terms & conditions’. £24 is not a lot of money to me, and certainly not to Virgin Bet, but principally they have failed to pay out on a winning bet, on a technicality. If that wasn’t disappointing enough, the attitude of their live chat operator, ‘Mariia’ was extremely disheartening, telling me “Fab” when I expressed how disappointed in the settlement outcome I was. I assume sister companies such as LiveScore Bet etc will have the same unhelpful and detached operators as Virgin Bet. Please avoid at all costs, companies such as Ladbrokes, William Hill, Bet365 etc might not be perfect, but their customer service outshines this deplorable attitude by far. Would have given zero stars if possible.
15 February 2026
Unprompted review
Reply from Virgin Bet
Hey Graeme, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
Avoid these anchors happily take your…
Avoid these anchors happily take your cash wont pay out stick to sky
15 February 2026
Unprompted review
Reply from Virgin Bet
Hey Rameen, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
Don’t go on there stake £10 on selected…
Don’t go on there stake £10 on selected slots And you get 10 free spins as you will lose and won’t win nothing and you will also win nothing on the free 10 spins play the lottery you will have more chance
11 February 2026
Unprompted review
Reply from Virgin Bet
Hey, thanks for the review. Wins are never guaranteed with any bet or wager. All our slots and games operate fairly and are fully tested. For more information please check out our handy FAQ, https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-Fairness - Thanks Virgin Bet.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.