Won £25 on Crazy Time. After showing i had won it disappeared and never went to me. On history casino does NOT even show that i played it!! Customer service say can't assist and support at tech say... See more
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See what reviewers are saying
Extremely disappointing experience. Depositing money was instant, but when I tried to withdraw my winnings, I was told my first withdrawal could take up to 24 hours, followed by another 1–3 workin... See more
Company replied
Extremely disappointing experience. Depositing money was instant, but when I tried to withdraw my winnings, I was told my first withdrawal could take up to 24 hours, followed by another 1–3 workin... See more
Company replied
I've had a few wins and losses with Virgin Bet but I was okay with that. Now the reason gave it a 1 star , I had recently had a big win and now all of sudden I can't withdraw the money because I hav... See more
Company replied
Company details
- Betting Agency
- Casino
- Gambling House
- Gambling Service
- Online Casino or Bookmaker
- Online Sports Betting Vendor
Information provided by various external sources
Enjoy the best online betting experience at Virgin Bet. Browse all the latest odds across our huge selection of sports betting markets (T&Cs Apply).
Contact info
United Kingdom
- www.virginbet.com
You should know
1.5
Bad
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Avoid this rubbish company completely…
Avoid this rubbish company completely scam never chance any winning only couple pound all the time this company it’s just to deposited money and never win
28 March 2026
Unprompted review
Reply from Virgin Bet
Hey Alisha
Thanks for the review and we're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be.
The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.
This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.
When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.
Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.
Virgin Bet
Only play at low stakes with a small…
Only play at low stakes with a small investment, because then you get bonuses, etc. at the beginning, and then forget about anything, and when you increase the stake, if bonuses come, the amount will be equal to the amount of the small stake. Fuc* virgin net
27 March 2026
Unprompted review
Reply from Virgin Bet
Hey Przemyslaw
Thanks for the review and we're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be.
The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.
This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.
When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.
Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.
Virgin Bet
The odds on horses are awful
The odds on horses are awful. Every horse is a shorter price than other sites. And they shorten most horses odds yet don't push out prices of others. Why would anyone bet with this company it's baffling. If you don't believe me compare the odds with other sites. You'll see I'm right.
19 March 2026
Unprompted review
Reply from Virgin Bet
Hey Stephen
Thanks for taking the time to leave your review.
We're confident that our odds are competitive and comparative to other sports betting providers.
Thanks
Virgin Bet
STAY AWAY!!!
STAY AWAY!!!
I deposited 500.00 on Saturday.
Straight away my account was disabled.
They said i need to send documents. I sent them straight away. I phoned they said because of weekend it would be sorted Monday. Monday I phoned nothing happened. Yesterday on live chat they said they received them and documents and it iss verified, it will be activated within 48 hours from Monday 1pm. I took screen shot. Today again from live chat, they said they haven’t received it, i need to send the documents again. So I sent them screenshot them saying they received it.
The shameless liar on chat said: No problem you can contact our customer service.
They are basically holding my money illegally. I have a proof that they are lying.
So with all stress and illegally holding my money I’ll take this’s matter to court.
They can’t play like this😡😡😡
25 March 2026
Unprompted review
Reply from Virgin Bet
Hey William, thanks for the review. As per our terms and conditions we can request documentation at any time from activation of the account. If you are having issues with verification please reach out via live chat or email us at support@virginbet.com and we would be more than happy to assist. - Thanks Virgin Bet.
"The worst casino I have played at so…
"The worst casino I have played at so far. They accept deposits very quickly, but when it comes to withdrawals, problems suddenly appear.
I had two cards registered and couldn’t withdraw to either of them — they told me to find another payment method. So what, am I supposed to register a thousand cards?
Since I couldn’t withdraw my money, I kept playing and of course I lost, because their algorithms don’t allow you to win.
I do not recommend this casino — stay away from it."
19 March 2026
Unprompted review
Reply from Virgin Bet
Hey, thanks for the review. As with all bets and wagers wins are never guaranteed. All our games operate fairly and are fully tested. For more information check out our handy FAQ https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-Fairness. If you are having issues with withdrawing then please reach out via live chat or email us at support@virginbet.com. - Thanks Virgin Bet.
Scam company yet again just another one…
Scam company yet again just another one just as I was winning big they disabled my account for no reason then told me I broke the rules how can I break the rules for signing up these are the same company as mad casino total scammers
16 March 2026
Unprompted review
Reply from Virgin Bet
Hey
Thanks for taking the time to leave a review.
As yours is an account-specific query, we'd encourage you to contact our customer support team for further assistance.
Thanks
Virgin Bet
Don't even open an account with them!
It looks good with good promotions but I was banned from all promotions when only £25.00 up and banned from betting at all when £45.00 up. Basically you can only go on the site to lose, even a tiny winner/amount in profit and you are banned! Ludicrous and worst 'betting' website of all time. Don't bother with it unless your planning on being a loser!
Update - I emailed customer support and they provided a general response saying nothing they can do and they are not prepared to give any reason why they banned my account for being a tiny bit in profit. DO NOT USE THIS SITE - A WASTE OF TIME!
16 March 2026
Unprompted review
Reply from Virgin Bet
Hey James, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. We'll pass your feedback onto the relevant team for further review. - Team Virgin Bet
Absolute disgrace this casino
Absolute disgrace this casino , I’d advise anyone who wants to sign up not to !
I signed up 2 days ago deposited £200 over the 2 days all of a sudden accounts been closed , pieces of shxt didn’t even give me an explanation, all I got was we are unable to talk about your account. Absolute scum of the earth . They’ve even had the cheek to reply on about on a subject completely different , I wasn’t on about the payout , I was on about how scummy they are closing my account and not giving me a reason , this place needs reporting , worst experience of my gambling career,
13 March 2026
Unprompted review
Reply from Virgin Bet
Hey Christopher, thanks for the review. As with all wagers and bets wins are never guaranteed. All our games are fully regulated and tested for fairness. For more information please check out our handy FAQ https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-Fairness - Thanks Virgin Bet.
Free bet scam
Free bet offered equal to stake up to £10, places a £10 bet and only got £1 free bet, I even sent a screenshot of the offer clearly stating equal to stake and the person in virgin chat just lied and said that's not the offer. I asked why they were lying and could they send me some proof to prove that the offer I had was incorrect but nothing. They just ended the chat the more I kept asking for information on why they were lying. Absolutely illegal behaviour, they should be closed down after this. I had 2 friends get stung by the same con as well, nobody was given our free bet
12 March 2026
Unprompted review
Reply from Virgin Bet
Hey Nathan, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
Absolutely disgusting i get gambling is…
Absolutely disgusting i get gambling is a losers game but to never give even one line hit at 50p a spin from £30 pounds isnt even in anyway feasible and also to never win anything more than £12.50 from bonus spins again unfeasable and also to never give a win anything over £20 overall across everything is again unwordly how they are still going as a legal gambling company in the uk is beyond me. Cant even scrape even a penny from them to begin with.
15 March 2026
Unprompted review
Reply from Virgin Bet
Hey Aaron, thanks for taking the time to leave your feedback. We're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be. The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone. For more information on how our slots work please check out our handy FAQ. https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-Fairness- Virgin Bet
Post here againe so everyone can see…
Post here againe so everyone can see you cant give that rubbish saying this n that when you guys know what you doing so guys if want a site where dont cost arm and leg just to win 30 pence PLAYOJO are fair to there clients I will name and shame virgin bet and there sister sites are they robbing people
14 March 2026
Unprompted review
Reply from Virgin Bet
Hey GRANT, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
Awful company
Awful company, accept deposits immediately but takes an age to withdraw. Avoid.
12 March 2026
Unprompted review
Reply from Virgin Bet
Hey David, thanks for the review. Although usually a lot quicker, we do advise that our team can take up to 24 hours to process a withdrawal. Any time over this will be how quick you bank takes to put the funds back into your account - Virgin Bet
I would rate it 10 star if I could so…
I would rate it 10 star if I could so iv only deposited about £40 all together today thought why not try £100 see if can land some good scatters I jumped into blue wizard landed a £1 scatter got £40 from the 3 scatters I had one free game left and 6 orbs drop guess what all 15 collected grand prize £2000 couldn’t believe it at first I withdrew went to my bank less than one hour my number 1 site now
12 March 2026
Unprompted review
Reply from Virgin Bet
Hey Shaz, thanks for the review, and it makes us so happy to hear you are enjoying our service. Long may your luck continue! - Virgin Bet
Wild child
Wild child. Offers you free links & sends you in into wheel roulette..stay away!
9 March 2026
Unprompted review
Reply from Virgin Bet
Hey Benjamin, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
This is by far the worst casino out…
This is by far the worst casino out ther been a customer 4-5 years still never won ok for sports bets but do not go near the slots ever!!!!
1 March 2026
Unprompted review
Reply from Virgin Bet
Hey Gaz, thanks for taking the time to leave your feedback. We're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be. The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone. We are always looking for ways to improve the experience for our users. We'll pass your feedback onto the relevant team for further review. - Team Virgin Bet
Holding my money for well over a year
Holding my money for well over a year, the fact it’s 140 pound makes it even more tragic, sent my passport and even payslips/documents and they still won’t comply. SCUM
7 March 2026
Unprompted review
Reply from Virgin Bet
Hey R, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
Avoid this site
Avoid this site. I deposited almost 2.000£ in last 3 months and earned nothing. Casino games are made that you cant earn nothing.
They are just ripping people!!
7 March 2026
Unprompted review
Reply from Virgin Bet
Hey Sandra, thanks for taking the time to leave your feedback. We're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be. The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
Terrible robbers and no actual google…
Terrible robbers... terrible everything !!
STAY WELLLLLLLL CLEAR,
5 March 2026
Unprompted review
Reply from Virgin Bet
Hey Eamonn, thanks for the review. We are unsure of the reasons behind it but if you need any assistance please reach out via live chat or email us at support@virginbet.com. - Thanks Virgin Bet.
Took away the 1£ free bet on Sundays…
Took away the 1£ free bet on Sundays won’t be using this app anymore
5 March 2026
Unprompted review
Reply from Virgin Bet
Hey David, thanks for the review. Please be aware that we still have a bet builder offer on Sundays. This can be found at www.virginbet.com/promotions - Virgin Bet
Literally stole money from me
I had bets active, and someone on live chat disabled my account for no reason when I asked a question, while there's bets active.
I can't access the account , and can't access the money in the account.
Outright theft - I'll be reporting them to the UKGC
4 March 2026
Unprompted review
Reply from Virgin Bet
Hey tony, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
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