VioVet Reviews 

125,373
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 27,655 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the reliable service and overall value. Consumers often emphasize that navigating the platform is straightforward, making it easy to purchase necessary pet supplies and prescription drugs at much lower prices compared to local veterinary clinics. Buyers also note that packages arrive promptly in secure condition, ensuring pets receive their treatments without unnecessary waiting times. Some reviewers were not happy with occasional delivery delays, noting instances where parcels arrived later than expected or where items appeared out of stock after purchase. A few other people also felt that communication regarding fulfillment issues could be improved, and some encountered problems with short product expiration dates.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, noting that items arrive promptly and often... See more

Order

People report positive experiences with order, highlighting straightforward online processes and fast... See more

Product

Clients share positive opinions on product quality, highlighting great value and effectiveness for pets.... See more

Service

Consumers find service to be positive, highlighting efficient, fast, and reliable experiences. Many reviewers... See more

Price

Reviewers highlight positive aspects of price, noting that items are reasonably priced and much cheaper... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have used Viovet previously and am really happy with their own brand flea and tick treatment for dogs so much cheaper than top brands. I purchased dog treats also and they have an amazing choice of br... See more

Company replied

Rated 5 out of 5 stars

Was looking to save money on my dogs Loxicom as it was very expensive at the vets , so looked into on-line alternatives so came across Viovet on line and got a quote it was so much cheaper even with t... See more

Company replied

Rated 5 out of 5 stars

I always return to Viovet for prescription required medication for my German Shepherds. Why pay extortionate prices at the vets when you can save money using Viovet? I have been using Viovet for ma... See more

Company replied

Rated 5 out of 5 stars

Everything is seamless from start to finish. It’s so simple to place an order and is delivered quickly, I’ve been ordering prescriptions and non prescription items and the price is great too. Much che... See more

Company replied


Company details

  1. Veterinary Pharmacy
  2. Horseback Riding Service
  3. Pet Store
  4. Pet Supply Store
  5. Veterinarian

Written by the company

VioVet Ltd offers a variety of pet and horse supplies, including prescription and non-prescription medications, food, toys and equipment. We stock many of the leading market brands, as well as our own-branded products and supplements. This is all offered at considerable savings to the customer who can expect to receive excellent value for money and an efficient, professional service whenever they contact us. Our consistent levels of service have contributed to us being ranked among the top retailers of pet food and medication in the UK by Trustpilot.co.uk and featuring various times in the Telegraph and Guardian newspapers for our success.

VioVet Ltd's Details

Written by the company

Tel: 01234 907860
Mon-Fri 9am-5pm
FREE delivery available from £35
Exclusions apply, see www.viovet.co.uk/p122/Delivery_Information/pages.html for more information

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

125K reviews

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1-star

Asks customers to review

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4.7

All reviews

(125,373)

26,805 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chose to telephone

Spoke to a sales person on telephone they dealt with my order with courtesy and efficiently. Good value product and arrived on time .

11 August 2026
VioVet logo

Reply from VioVet

We're delighted to hear that our salesperson handled your order with courtesy and efficiency over the telephone. It's wonderful to know you found the product to be good value and that it arrived on time.


Many Thanks, VioVet.

Rated 5 out of 5 stars

fast delivery

Fast delivery of item

18 August 2026
VioVet logo

Reply from VioVet

Thank you for your positive review. We are pleased to know that you enjoyed our quick delivery times. We appreciate your feedback and look forward to your next order.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Very happy with your service

Very happy with your service
Thanks

11 August 2026
VioVet logo

Reply from VioVet

We are so happy to hear that you are very satisfied with our service! Thank you for taking the time to share your positive feedback. We truly appreciate it.


Many Thanks, VioVet.

Rated 5 out of 5 stars
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you are satisfied with our competitive pricing and prompt delivery. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Grate servere

Grate servere

11 August 2026
VioVet logo

Reply from VioVet

Good Afternoon
Thank you for your positive trust pilot review. We are pleased to know that you have received a great service from us here at VioVet. We aim to provide all of our customers with the best service possible. We appreciate your positive feedback and we will look forward to your next order.

Many Thanks.

Rated 3 out of 5 stars

Product was delivered quickly

Product was delivered quickly, however the DPD driver knocked once on the door and by the time I had unlocked and opened it he was already back in the van about to drive off. I appreciate they are on a timeline but you really need to give people time to open the door before calling it a “failed delivery”

18 August 2026
VioVet logo

Reply from VioVet

We appreciate you taking the time to share your delivery experience with us. We are truly sorry to hear about the issue with the driver's conduct. We understand how frustrating it is when a delivery attempt is cut short. We are actively working with our delivery partners to ensure our customers have ample time to answer the door. Your feedback is invaluable as we continuously strive to improve our services.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Excellent service

Excellent service, easy to order and super fast delivery

18 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you found our service excellent, the ordering process easy, and your delivery super fast. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Arrived promptly to the correct address.

Arrived promptly to the correct address.

18 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that your delivery arrived promptly and at the correct address. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Outstanding

Good communication on the telephone package arrived when they said it would. Package was excellent and my limbrella was ready to be put in the fridge.

11 August 2026
VioVet logo

Reply from VioVet

We're so happy to hear that our communication was good and that your package arrived exactly when expected. We're also glad the packaging was excellent and your limbrella was ready for the fridge! Thank you for your wonderful feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Smooth Transaction End to End!!!

Uploaded a prescription from our vet for some medication for our Sproodle, Rosie; the process was seamless and delivery was super fast. Very smooth end to end.

Heard of VioVet before but never used them until now and the service was 5*

18 August 2026
VioVet logo

Reply from VioVet

We're so pleased to hear that the process for Rosie's medication was seamless and that delivery was super fast. It's wonderful that you found our service to be 5*.


Many Thanks, VioVet.

Rated 5 out of 5 stars

They had the offers I wanted & the cat…

They had the offers I wanted & the cat food came within 2 days. Excellent service.

18 August 2026
VioVet logo

Reply from VioVet

We're delighted to hear you found the offers you wanted and that your cat food arrived so quickly within two days! We appreciate your positive feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Impressed

Value for money and delivery was really quick

18 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you found value for money and that your order was delivered quickly. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Fast efficient delivery of medicine for our dog

Dog tablets that arrived really quickly despite vet now having to forward prescription. Well packaged and stickers on inside tablet boxes show all Vet instructions. Email with info. about the medicine also received

18 August 2026
VioVet logo

Reply from VioVet

We're so pleased to hear that your dog's tablets arrived quickly and were well-packaged. We're also glad that the vet instructions and medicine information were helpful.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Good prices and rapid delivery thank…

Good prices and rapid delivery thank you.

18 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that you are satisfied with our good prices and rapid delivery. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

God value good delivery

God value good delivery

11 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are pleased to hear that you are satisfied with the value and the delivery. We truly value your review.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Medication delivered quickly and…

Medication delivered quickly and correctly thank you

18 August 2026
VioVet logo

Reply from VioVet

We appreciate your positive feedback. We are delighted to hear that your medication was delivered quickly and correctly. We truly value your feedback.


Many Thanks, VioVet.

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website, ordering was straightforward and promised delivery met.

18 August 2026
VioVet logo

Reply from VioVet

We're delighted to hear that you found our website easy to navigate, that ordering was straightforward, and that your delivery expectations were met. We truly appreciate your positive feedback!


Many Thanks, VioVet.

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