Villager Jim Reviews 

642
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wonderful quality of the items, noting that everything from custom portraits to ceramic gifts looks stunning, beautifully made, and lasts a long time. People also find the online ordering process very simple and smooth, frequently highlighting the quick delivery times and careful packaging of their purchases. Some reviewers were not happy with delivery delays, tracking issues, or missing parcels that failed to arrive on time for special events. A few other people also felt that certain items were smaller than expected or arrived with creases and quality flaws.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the beautiful designs, secure... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made and... See more

Delivery service

Consumers find delivery service to be positive, noting that packages arrive promptly and safely. Reviewers... See more

Order

Customers report overall satisfaction and positive experiences with the ordering process, highlighting how... See more

Service

People report positive experiences with service, highlighting great and friendly interactions, quick response... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Products are good quality and the calendars this year are stunning. Customer service is first class, emails are answered so quickly and Hen is very helpful and friendly which makes supp... See more

Rated 5 out of 5 stars

Ordered slate heart and garden steel heart in remembrance of our wee Jack russell that sadly passed. Both were brilliant cant fault items at all only gripe was Royal Mail sadly my local post office is... See more

Rated 5 out of 5 stars

I have bought lots of gifts from Villager Jim for myself & family & friends ranging from small Christmas tree ornaments to sun catchers to a full size custom portrait of my Labrador. Always perfect &... See more

Rated 5 out of 5 stars

Order, queries and delivery were very good especially Hen when there was a glitch on the ordering website. The surface protector with our daughter and husband’s special dog photo on with the Art Wor... See more


Company details

  1. General Store

Written by the company

In any good story, there’s always a pub involved, isn’t there. And this is how Villager Jim got his name. But let’s go back a bit further. Jim didn’t used to take photographs. He was in a very different business, once upon a time, one that burned him out and wasn’t especially good for him. So he changed his scenery, moved to the Peak District in 2008, marvelled at the beauty of it and started taking pictures.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

642 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(642)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely love the Villager Jim range…

Absolutely love the Villager Jim range and would really like to come and stay in their cottage at some point soon! Ordered a lovely dog treat jar from them some years ago and we love it! ❤️. Keep being amazing VJ x

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Pet Memorial Key Ring

I bought the pet memorial key ring, personalised with my first two dogs names on. Means they are always with me still.
It’s just perfect
Service was quick and very straight forward.
So happy to support an independent.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Villager Jim - Hearts and Tiny Little Gifts

I placed an order recently with Villager Jim for two commemorative hearts (one slate and one ceramic) and a Tiny Little Gift (Otto the Grey Cat). The ordering process was very straightforward. I was really impressed with the quality of the products, the price and the speed of delivery. Will definitely order from Villager Jim again and will recommend this company to family and friends.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Good Customer Service

I had ordered a product. It did not arrive. Contacted Customers and a replacement was sent and delivered within 48 hours.
There appeared to be an issue with the delivery service. Not their fault, but they were able to reply to customers and let them know what was going on with their order.
Apolized for the delay, resent order which was received within 48 hours

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Daffodil hanging bouquet

My Son bought me the most beautiful Daffodil hanging bouquet for Mother’s Day - such a gorgeous gift, packaging was lovely. Hen sorted out a tiny problem for me very quickly and efficiently - would highly recommend x

15 March 2026
Unprompted review
Rated 5 out of 5 stars

I have bought several different things…

I have bought several different things from VJ and I have been delighted with them all! The quality of everything has been excellent and the service is excellent, even at busy times of the year. I will definitely buy from them again and would 100% recommendation them

17 March 2026
Unprompted review
Rated 5 out of 5 stars

ANNIE FROM YENDYL

There was a problem with my delivery from Royal Mail. Got in touch with Villager Jim who sorted it out and it arrived yesterday.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Villager Jim Calendars

I have been purchasing VJ's beautiful wildlife calendar for the past three - four years. One for myself, and one for a family member. VJ's photography is incredible, I really enjoy looking at my calendar every day. The ordering process is easy/straightforward, the calendars are printed on good quality paper, there's plenty of room to write appointments/birthdays etc. The calendars are well packaged. Highly recommend.
There are loads of lovely products on the website, something for all animal lovers! Go and have a look.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Gingerbread boy in a box

Late last year my husband bought me the little gingerbread boy in a box. I was so thrilled to receive this little guy. He is beyond cute and so very well behaved.
The quality of the carving is not something you would have expected. The level of detail for the price is amazing. The parcel was well packaged and arrived quickly after the order.
Would I recommend this product to family and friends? I already have done. I look forward to treating myself to a little friend for my Gingerbread boy xxx

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Regular go to shop for that special gift. Communication great, friendly and quick when you need to get in touch. Recommend with no hesitation

9 March 2026
Unprompted review
Rated 5 out of 5 stars

I have used Villager Jim to purchase my…

I have used Villager Jim to purchase my dogs tags for their collars for years. As I get a new dog I get my tags from them I also love the little add ons with the heart and the little bones. I also have had ones to put on my key rings never the address but my mobile number something you hope if they were lost would be able to ring me. Always well made and good quality metals never had any failures.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a personalised slate heart

I ordered a personalised slate heart. It is beautiful and a lovely keepsake for a neighbour who lost her pet. She has too commented on how lovely it is. My order arrived in a timely manner and packaged well. I will definitely order from Villager Jim again.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality

I love Villager Jim’s work from my first buy of ‘Ascent of Stag’. I’ve also ordered memorial items for my dog's along with mugs and have to say the service has been amazing. Can’t fault the quality. I just wish I had a bigger house to accommodate more photographs!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Min- metal paw print.

I ordered the mini- metal paw art work in January. I knew the product would be lovely, as I have ordered before. However, it never arrived.. in part, after prompt investigation, as the first line of my address had not been recorded and had gone unnoticed; but also because Royal Mail could not deliver it, despite name, area, and post code being correct. After speaking with Royal Mail, they felt it would have been sent back to Villager Jim, as the sender.
The company was contacted, and again, the concern was promptly investigated and my order was resent and delivered to me the very next day. I can't fault the customer service and communication with this company, and my paw print metal work is of excellent quality. Thank you for getting it to me, despite the delivery delays.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

very happy with all my products

I've bought a number of items from VJ over the years, from cards to metal dog ornaments to ceramic hearts and I've been very happy with every single thing. I live in Australia so things take longer to arrive, but never longer than I've expected it to. I cannot recommend them highly enough!

16 May 2025
Unprompted review
Rated 4 out of 5 stars

Great customer service

Although there was an initial problem with delivery my enquiry was handled immediately and to my complete satisfaction. Great customer service is so important and this was a great example of it.

When it did arrive the sun catcher looked beautiful- it is a birthday gift and I’m sure my friend will love it

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful top quality products

I've bought several items from Villager Jim, every time I have been delighted by the design and exceptional quality of the products. The delivery is prompt and securely packaged too.
I have no hesitation in recommending.

1 December 2025
Unprompted review

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