Fantastic tour. João is an amazing tour guide. He picked us up at our hotel, took time to understand the rest of our itinerary and made real time adjustments to our personalized tour as such. He is a... See more
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These tours in any city are almost always about the guide you get. Well we lucked out w Victor :-). A native born son of Porto, his pride in his city was infectious and his knowledge very deep. He di... See more
Irish Mark was the best guide! Knowledgeable, funny and very interactive. He knew so much about so many different things and Edinburgh. Highly recommend! It was a great day, walking around with him an... See more
Lily at Lily's Tour Company has been awesome. Her help coordinating arrangements for our driver to pick us up at the Universal Studios Grand Hotel on the far east side of Beijing for a very fair fee i... See more
Company details
Our promise to you
Written by the company
- As the leading marketplace for travel experiences,
- Viator makes it easy to plan tours, activities, and excursions around the world. With more than 300,000 experiences to choose from—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—there’s always something new to discover and book, both near and far from home.
- Real traveler reviews give the inside scoop from people who’ve already been there, so you can plan with confidence. Free cancellation helps you plan for the unexpected, and 24/7 customer service means you always have support around the clock. Viator. Plan better with 300,000+ travel experiences. For more information, visit www.viator.com.
Why book with Viator?
Benefits
Ultimate flexibility
You're in control, with free cancellation and payment options to satisfy any plan or budget.
Memorable experiences
Browse and book tours and activities so incredible, you'll want to tell your friends.
A Tripadvisor company
We're owned by one of the most trusted names in travel.
Award-winning customer service
New price? New plan? No problem. We're here to help, 24/7.
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Contact info
400 1st Ave, 02494, Needham, MA, United States
- 781-800-500
- www.viator.com
4.5
Excellent
322K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Whale tour
Was able to find the whales and very knowledgeable on the whales and seals and dolphins and was very friendly answered any questions that was asked
6 May 2026
This was such a fun time!!
This was such a fun time!!! Kinsey had everyone involved and we had a blast!!! It was my daughter’s 21st birthday and this was the highlight of her trip!! I highly recommend it!! 11 out of 10!!!
8 May 2026
Already answered this surve
8 May 2026
Problem free booking
9 May 2026
Super easy to book and lots of choice
It was super easy to book the experience
Lots of choices available and all options clearly explained
Customer service is very good
11 May 2026
Experience overall was great
Experience overall was great! Transportation, guide, tulips and windmills! All was wonderful.
15 March 2026
App is easy to use
App is easy to use, very user friendly. Made my experience joyful, not stressful.
11 May 2026
Easy to book excursion
Easy to book excursion. Needed to communicate with customer service. They responded quickly. Highly recommend Viator.
8 May 2026
Reliable
Reliable, easy to use and peace of mind that excursions will be legit since I purchased through Viator.
11 May 2026
Process was straight forward and…
Process was straight forward and customer service was very responsive.
8 May 2026
Great Experience
Booking our Loch Ness boat cruise with Viator.com was a breeze. The entire transaction from start to finish was super smooth and easy. All we had to do was show up and enjoy our cruise.
7 May 2026
The guide assigned to is
The guide assigned to is, Felician, was very good. Knowledgeable and timely and we learned a lot.
11 May 2026
Booking was very easy.
I’ve only booked my excursion at this
Point and will do another review
After my tour has happened in July.
8 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good & Bad
Good: Easy to use
Bad: Used by several vendors in the area and Viator sent us the address of the wrong one. The woman at the wrong one said "if using Viator, this happens all the time, and I don't know why".
10 May 2026
Reply from Viator.com
Hi Steve,
We’re really sorry to hear that your experience didn’t meet expectations. At Viator, we strive to provide the best possible service, and it’s disappointing to know we fell short this time.
We’d love the opportunity to make things right. If you haven’t already, please reach out to us with your booking details so we can look into this further. You can contact us via Live Chat, email at customer.care@viator.com, or by phone at:
1-866-648-5873 (Toll Free)
702-648-5873 (International)
UK# + 442033180421
France# +33 1 73 43 16 25
Spain# +34 917918233
Germany# +800 1844973
Australia# +61 2806 95885
Brazil# + 551147009087
Italy# +39 029 4754165
We truly appreciate your feedback, as it helps us improve. We hope to have the chance to assist you and regain your trust.
Best,
Viator Customer Support
This tour was excellent and well…This tour did not disappoint.
This tour was excellent and well organized. The tour guide Katarina was the icing on the cake. She is passionate about her work and exceptional at it.
My son and I went in the middle of May and we couldn’t have picked a better month to come. The weather was perfect not too hot or too cold. It got a little breezy at night or in the shade, but the sun was always out in the daytime.
There is a lot of walking and I mean a lot on this tour especially the first two stops. There’s plenty of hill walking and walking up and down steep steps. Good athletic or hiking shoes is a must. Ladies keep your cute sandals at home. You will not be to navigate this tour well in them.
The places on the tour are beautiful and very historic. Katarina, our guide made the long day very pleasant. I say that it is well worth the money and would highly recommend this tour. A must experience.
8 May 2026
Easy booking!
7 May 2026
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