Avoid viagogo buy direct from Ticketmaster
We bought tickets to see backstreet boys ten months in advance via viagogo. The concert was in Germany and we had to both drive and book a hotel in connection with the concert. As we get to the ticket entrance and we scan our codes - the tickets don’t work. We check everything and viagogo had sent us the wrong date for the show so we were not allowed in. We spent an hour on the phone with them hoping to get the tickets we bought with the correct date and no resolution - only that our case had been ‚escalated and that we should wait to hear something. Nothing until 5 mins before the show - an email apologising. When we asked to be refunded for our petrol and hotel they did not agree - only refunded our ticket. Totally devastated and what a waste of time. I will not be buying from viagogo ever again. Ticketmaster calls them „scammers“ and therefore wouldn’t help us at the ticket booth.