Staff were nice. The waiting room was quite rundown, particularly the reception desk, you could see it crumbling at the bottom making it seem unclean. The procedure itself went well and service w... See more
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See what reviewers are saying
We used Vets Now when our dog became suddenly unwell and our vets were closed. We were directed to Vets Now when making contact out of hours. As soon as we arrived our dog was seen promptly and his... See more
Company replied
My beautiful cat Wiley was taken very ill on Sunday night and the PDSA arranged a super swift out of hours apt at Vets Now Portsmouth, which I was so grateful for. The lady there on reception and the... See more
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2am visit on a Bank Holiday Monday! There was no wait, my dog was seen straight away and received needed help. Professional staff, efficient service!
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Company details
About Vets Now - Portsmouth
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Unit 1 Southdown View, Military Road, PO3 5FS, Hilsea, United Kingdom
- 023 9217 0056
4.3
Excellent
162 reviews
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Reply from Vets Now - Portsmouth
Hi Philip, we really appreciate your kind words. We hope you have a great day.
Quick helpful service very pleasant vet…
Quick helpful service very pleasant vet very good with my dog thank you
28 November 2024
Reply from Vets Now - Portsmouth
Hi Pamela, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
It's easier to see a vet and get treatment for our animals than ourselves!
Obviously as with all vetinary care ,it's pay up front so I do feel very sorry for the people who love their animals and its way out of their affordability, The service was quick ,easy and a lovely vet saw to our pooch .
23 November 2024
Reply from Vets Now - Portsmouth
Hi Melanie, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
They were great from start to finish
They were great from start to finish, so friendly and helpful. Made sure our dog was okay, gave fantastic advise and took care of her overnight. Really informative the whole time.
16 November 2024
Unprompted review
Reply from Vets Now - Portsmouth
Hi Josh, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Excellent support and care for Duke
Excellent support and care for Duke. Reassuring and supportive for Dukes family
Thanks you
Phone support excellent to
16 October 2024
Reply from Vets Now - Portsmouth
Hi there, thanks so much for your positive feedback. We really appreciate it.
Basically they saved my GSD’s life
Basically they saved my GSD’s life. She had twisted bloated stomach, luckily we called the vets quickly. We turned up and they operated within minutes of us arriving. Lovely people, looked after her overnight and we picked her up in the morning. She’s now recovering at home. But 5 stars the vets were excellent
13 October 2024
Unprompted review
Reply from Vets Now - Portsmouth
Hi Steven, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service. We wish your dog all the best in her recovery.
Calm & Kind
Needing an emergency, out of hours vet is usually due to a distressing situation and Vets Now seem to appreciate this. The team are calm and kind offering advice and choices based on their professional assessment.
9 October 2024
Reply from Vets Now - Portsmouth
Hi Kate. Thanks for your review, we really appreciate it. We're glad we could be there for you and your pet. Have a lovely day!
The service was impecable the vet we…
The service was impecable the vet we saw explained everything in detail was very thorough & diligent
We couldnt fault willows care
Thankyou
24 September 2024
Reply from Vets Now - Portsmouth
Hi Michelle, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Good out of hours vet but lucky I had pet insurance
Saw my cat as an emergency at 11pm at night. My cat stayed in overnight and luckily felt much better the following day. Staff were professional, helpful and friendly, even when it was very busy with lots of poorly animals. However, vet's fees are not cheap and out of hours is even more expensive. Do make sure you get pet insurance!
11 September 2024
Reply from Vets Now - Portsmouth
Hi there, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Charged £298.50 for 2 minutes
Charged £298.50 for 2 minutes to be told my cat was fine. Extortion at its finest. I'd do anything for my cat if she was ill but to be charged the full amount when she's ok??? Shame on you. My insurance company and I feel we've been ripped off.
Update. You'll see the automated reply from them. My cat didn't have emergency surgery because there was nothing wrong with her!
25 August 2024
Unprompted review
Reply from Vets Now - Portsmouth
Hi Jason, thanks for your feedback on the cost of your pet’s care at Vets Now. We appreciate that taking an unplanned trip to an emergency care provider can be frustrating. It’s much more expensive to run an emergency clinic than a regular daytime veterinary practice and our prices do reflect this. For a thorough breakdown and explanation of our pricing policy, feel free to visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Professional and friendly staff
Professional and friendly staff. Helpful and gave clear information
11 August 2024
Unprompted review
Reply from Vets Now - Portsmouth
Hi Barbara, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Reply from Vets Now - Portsmouth
Hi Kay, we really appreciate you taking the time to leave us a review. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Great service during out of hours.
3 July 2024
Reply from Vets Now - Portsmouth
Hi Claire, we really appreciate you taking the time to leave us a review. We hope you have a great day.
Reply from Vets Now - Portsmouth
Hi Mandy, thanks for taking the time to leave us a review. We hope you have a great day.
Vets were lovely with my cat
Vets were lovely with my cat, only reason it’s not 5 stars is because the reception area had no staff to receive people comping to pick up pets so Lots of waiting around for someone to appear and check you in. However the care of my cat was excellent
24 June 2024
Reply from Vets Now - Portsmouth
Hi Avril, thanks for taking the time to leave us a review. Your feedback is useful as it helps us understand what’s going well and identify areas for potential improvement.
Doggy tummy upset.
The vet reassured us and put our minds at ease. She was very thorough and professional.
22 May 2024
Reply from Vets Now - Portsmouth
Hi Haley, Its great to hear that you had a good experience while visiting us. We really appreciate your feedback.
Nick was brilliant
Nick was brilliant. Very understanding of Ralphys condition. Usually Ralphy gets so worked up going to the vets, but was very happy going with Nick to be examined. Explained in great detail what was going on with Ralphy.
7 May 2024
Reply from Vets Now - Portsmouth
Hi there, we really appreciate your kind words. Thank you for your review.
Very pleased with service given
7 May 2024
Reply from Vets Now - Portsmouth
Hi Amanda, thank you for your five-star review. I'm glad we could be there for you.
Reply from Vets Now - Portsmouth
Hi Mrs Wright, we really appreciate your kind words. It’s a pleasure to have helped you and your pet. Have a great day.
Emergency out of hours for a rabbit
Absolutely fantastic service provided by the out of hours team. Phoned up reception panicking about my rabbit. They gave me useful and helpful advice to see if it would help. After 30 minutes I phoned back and they booked her in straight away. This was at 11.30pm. By midnight she was being assessed and the vet was fantastic with her. Would definitely go back if needed another out of hours emergency appointment.
19 March 2024
Reply from Vets Now - Portsmouth
Hi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
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