Very friendly and helpful staff especially as it was a late night emergency visit, got my hound sorted out with ease good vibe and a nice place. Would recommend.
Company replied
Inside St Anne's Vet Group, 6 Saint Anne's Road, BN21 2DJ Eastbourne, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Very friendly and helpful staff especially as it was a late night emergency visit, got my hound sorted out with ease good vibe and a nice place. Would recommend.
Company replied
The staff were professional, capable, caring and gave my puppy good treatment. They made me feel confident that my puppy was in good hands. Even though they were very busy they were patient, kind and... See more
Company replied
We took our dear little Cavalier to Vets Now on the August bank holiday,because she has massively large runny poops with lots of blood which came on without any warning. They treated her but she di... See more
Company replied
Absolute extortion. Everyone there was very kind and calm for sure but after being referred by online vet, the vet we saw didn’t seem to have the same up to date knowledge and just gave basic monit... See more
Company replied
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Inside St Anne's Vet Group, 6 Saint Anne's Road, BN21 2DJ, Eastbourne, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Vets Now - Eastbourne
They were there when we needed them. The staff were kind & considerate.

Reply from Vets Now - Eastbourne
Quick not long waiting time on a Sunday vet was very nice professional even if it is extremely expensive

Reply from Vets Now - Eastbourne
Very kind and understanding of my dog not liking other dogs, attended my dog in a kind gentle way
Plenty of advice as to what to do once back home

Reply from Vets Now - Eastbourne
The vet was so friemdly made my poorly little man comfortable and not scared

Reply from Vets Now - Eastbourne

Reply from Vets Now - Eastbourne
Megan's diagnosis and first aid treatment was rapidly carried out and probably saved her life
I cannot praise this practice, highly, enough.

Reply from Vets Now - Eastbourne
We were checked in quickly and dealt with by a very friendly, helpful team. As we were handing over our very poorly nine week old border terrier puppy we were naturally very anxious; however, vet Lionel made us feel very much at ease and treated little Henry with real care. Cannot thank the team enough for helping to fix our boy.

Reply from Vets Now - Eastbourne
Seen straightaway and my dog was given a thorough examination and I came away very reassured

Reply from Vets Now - Eastbourne
Unfortunately our consultation was useless. Had to go back to our normal vet as he still wasn’t better 4 days after pooing blood for almost a week and the emergency vet said it was nothing to worry about. £390 pound later for a consultation fee and pro/prebiotic treatment that did nothing for him. He had a really bad ‘stomach bug’ and needed antibiotics, which they could have given to him on Sunday for a quicker recovery.

Reply from Vets Now - Eastbourne
Was seen swiftly and thoroughly- worse case scenario painted ( but through animal poison centre) but fortunately cat doing extremely well. Vet was lovely with her and good at explaining what was going on.
My only criticism is that despite being seen and medicated with 24hrs worth of drugs at 1.30am, vet was adamant she needed to be seen by own vet for repeat injections the same day in the afternoon. I thought this strange as even making a late appointment would mean she would be too early for more meds, tho I took her anyway and we formulated a plan but as anticipated she was unable to have more meds til the following am. Having said this, she needed to be re-examined anyway and as she insured ( thank goodness!) I would rather take her too often than not enough ( she may not agree!). Vets now was being held in my usual practice which is always kept clean and tidy. I was grateful to them in every way and am thrilled at the way she is recovering after everything that could have happened. We used to ace to travel miles at night and when you feel shaky and upset anf your pet doesn’t like travelling and is unwell it makes you more grateful. However if I wasn’t insured it would need a different matter ( no I don’t need a breakdown of costs thank you 😊! Just feel bad for those who don’t have insurance). Bit cheeky of the poisons line ( I was on the phone when I arrived having paid them, know I will get that back, for them to charge me extra because I handed the phone to the nurse rather than forget it all cos I was in a state, had taken my night meds which are heavy duty as I’m usually a wheelchair user myself- I don’t think this is good practice but this was the poison line I think, not the vets) but just happy that my little one is eating already and just three more visits to go…..

Reply from Vets Now - Eastbourne
Support and very professional, helping our dog after he was hit by a van. Vets were located close to our home. Vet was kind and caring and the out of hours service was fully staffed with nurses too.

Reply from Vets Now - Eastbourne
The vet I saw was very good with my cat, have him a hug before ‘getting stuck in’. Was extremely thoughtful, explaining what he was going to do and what reaction he was looking for, so I was not thinking ‘oh my gosh he’s hurting my cat’.
Thank you all for helping in a stressful situation.

Reply from Vets Now - Eastbourne
Seen quickly, vet was very good with my cat who can be a bit grumpy at the vets as doesn’t like being restrained or held much.

Reply from Vets Now - Eastbourne
Both vet and nurse were absolutely amazing. Gave the right treatment for my dog having cluster seizures and looked after him with great care. Can’t thank them both enough for the amazing care.

Reply from Vets Now - Eastbourne
Tusker was wrongly diagnosed not kennel cough but mass in his chest ,fluid around his heart and collaped lung he suffered for days after treatment for kennel cough had to be euthanized 6days later.

Reply from Vets Now - Eastbourne
From the initial phone call the service was nothing but professional, friendly and efficient. Our dog was in a very serious condition on arrival and we were helped from the car and he was seen immediately. We were kept updated on his condition, with honest possible outcomes. Their service is why he’s so much better and continuing to recover.

Reply from Vets Now - Eastbourne
Amazing vets, really looked after my dogs and myself. You can tell they really care about the animals

Reply from Vets Now - Eastbourne
Very helpful, after looking at our cockapoo, explained what was the problem with his ear showed us the grass seed which was removed and causing our pet a lot of stress, and shaking of his head. Relieved it was resolved.

Reply from Vets Now - Eastbourne
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.