Bought a hydraulic lifter for my ride on mower but received a pair of pruning shears. Asked for a resend of the correct product or a refund and they replied they weren't in a position to provide eithe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered what seemed to be a fair deal if they were actually having a batch made in China. They answered my request for a tracking number saying once items are sent i would receive it. That the items... See more
Dresses are lovely and worth the money. Returned two which arrived 10th March as Royal Mail delivery receipt confirmed. Messaged over 7 days ago help email address and no response. Still no return mo... See more
Company replied
Absolutely shocking customer service. Sent a dress back and within a few days received an email to say it had been received and that I would receive my refund in 3-5days. Now 3 weeks after that email... See more
Company details
Information provided by various external sources
A family-run business, established in 2009, Vestry has fast become the go-to destination for confident, glamorous, fashion-conscious women in search for something extra special. Flattering designs, beautiful detailing and quality are at the heart of our brand as well as offering a high level of customer service. Based in Wiltshire, UK we offer fast and flexible worldwide delivery
Contact info
Unit 4 Woodland Industrial Estate, BA13 3QS, Westbury, United Kingdom
- help@vestry.com
- www.vestry.com
1.3
Bad
451 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Very slow to refund money from a…
Very slow to refund money from a returned item ! I am still waiting for my refund!
17 April 2022
Reply from Vestry
Hello
Your refund was issued shortly after receiving and processing the return a few days ago, however the time frame from this point to your bank account is in the hands of your bank and out of our control. With the Easter weekend directly after the return was received, I can only assume your bank will show the refund in your account after and that has caused extra delay.
As we explained above this is beyond our control, so we are saddened to get such a bad review on this basis.
Order arrived quickly
Order arrived quickly. Return process is quick and easy (I only returned as I ordered several items for choice, one of which I kept). Will definitely order from Vestry again.
14 April 2022
Reply from Vestry
We are so pleased to hear of your good experience and thank you for taking the time to share it.
Great selection of item
Great selection of item, clothing was a great fit , good notification through each stage of the delivery process and much better using Royal Mail as the courier.
1 April 2022
Reply from Vestry
Hello,
Thank you for sharing this feedback and we are very pleased to hear you were happy with the products and service.
My dress arrived this morning and I…
My dress arrived this morning and I absolutely love it ❤️
It’s way better than I expected - the material is lovely and it feels expensive - not sure what I was expecting but it’s exceeded my expectations I’ll be ordering again and would recommend this company to others 👍 can’t wait to wear it to my nephews wedding in Cyprus this summer
Very fast delivery too 👏👏👏
9 March 2022
Unprompted review
Reply from Vestry
Hello
That is so kind of you to say and obviously lovely for us to hear. This is what we strive for, this feeling from every order experience, taking the time to share it with others greatly helps us and means the world to the team who try their very best to give top level service and offerings on the site.
Reply from Vestry
Thank you so much for sharing the experience with Vestry.
Very good quality for price
2 March 2022
Quick delivery to Ireland
Quick delivery to Ireland. Great quality, generous sizing in the dress I got
2 March 2022
Amazing quality and dress.
Amazing quality and dress.
Came super fast.
17 January 2022
Unprompted review
Love my dress quality is amazing I…
Love my dress quality is amazing I can't wait to wear it. Super fast delivery no issues at all thank you xx
17 January 2022
Unprompted review
Very happy customer
Ordered 1 dress that rrp was £70 on sale at £14 so didnt expect much. Then saw another 3 dresses so for the price thought id get those too. Wanted to add to the 1st order and thought I could amend since it was only 15-20mins earlier but received a msg saying I cant amend. I refused to pay an additional £4 delivery charge so said id leave the 2nd order in that case. Then a lady emailed me apologising and said if I place the 2nd order she would ensure one of the del charges was refunded. She then said it looked like the items I ordered were party dresses and I may want to wear them for NYE so she would actually be processing them for no charge to arrive nxt day delivery. The dresses came and ALL were very good quality so kept them all which was enexpected and all fitted perfect. I didnt actually order them for NYE but ended up spolit for choice for 3 new outfits. Bargain! Great service and great outfits, happy customer..would recommend
2 January 2022
Unprompted review
Bought item only to be then informed…
Bought item only to be then informed out of stock and money refunded
1 January 2022
Because of quick the order and email…
Because of quick the order and email went so I really enjoy how you guys work hard to let tge customers happy and feel good.
1 January 2022
I ordered this dress as a second choice…
I ordered this dress as a second choice as my first was out of stock in my size. Although the quality is not great, it feels a bit "cheap", it looks really good on. The sizing is good. I was happy with my choice. However, I have never worn an all sequin dress before so maybe this is me being naïve, but I did not expect it to be so uncomfortable. The sequins under the arms cut me to ribbons. In the end, I had to walk around with napkins under my arms just to stop the constant rubbing. Not a great look at a Christmas party. Although the dress looked lovely, I can never wear it again nor can I give it away.
18 December 2021
Unprompted review
I never been this happy with a…
I never been this happy with a purchase!
The dress fits perfectly!
Thank you very much indeed!
I will definitely order more from Vestry!
Best wishes to all if you!
15 December 2021
Unprompted review
poor refund
I bought 2 items.. a necklace for £20... and a jumpsuit for £35.. I paid £5 for next day delivery.. but I also had £5 off as a new customer.. the jumpsuit was nothing like the picture.. and was too small.. so I returned it.. to only receive £28 from a £35 jumpsuit.
12 December 2021
Unprompted review
Reply from Vestry
Hi Steff
To clarify specifically on your order, you had a 10% off discount which applied to both items. The jumpsuit was £35 but with your 10% discount you paid £31.50, not £35 as you stated above, the return was £3, leaving a refund to you of £28.50 for the returned jumpsuit.
It would appear you have misunderstood your refund calculation.
I hope in light of the above you will see there has been nothing inconsistent with our returns policy or your order and would remove the 1 star review you have left for us.
Vestry never disappoints me
Vestry never disappoints me. Size , quality as expectted. great value.
2 December 2021
Unprompted review
Reply from Vestry
Thank you for taking the time to leave such a lovely review
I'm still waiting to receive it
1 December 2021
Reply from Vestry
Hi your order was placed on the 26th after 10pm, which was a Friday and you chose the UK standard tracked option not the next day service.
As a result this shipped on time as advertised on Monday, which was Cyber Monday, the busiest of the year and was still delivered by the 2nd within our estimated time frames for that service as shown here from the tracking https://www.royalmail.com/track-your-item#/tracking-results/JD816900406GB
If you had raised a ticket on our help desk we could have helped update you if you had trouble finding the tracking information that Royal Mail messages you or that we provide by email.
We are very disappointed to receive a 1 star review for dispatching an order and delivering it within the time frame we advertise. We are unsure what more we could have done in this instance, we kindly ask you take down the review given the above as we don't feel it is an accurate reflection of the service you paid for and received.
Thank you
Reply from Vestry
Thank you we greatly appreciate the feedback
Bending rules to avoid refunding outbound postage
Under Distance Selling Regulations if you return a full order the customer is refunded the outbound postage. However, these crafty devils have called their delivery fee a 'delivery subscription service' and they have then gone on to put in their t and c's that the 'delivery subscription service' is none refundable. So your delivery fee folks is now none refundable.
The 'delivery subscription service' is really pushing the definition of what a subscription service actually is as in this case the fee is only charged when a purchase is made - so technically just a delivery fee and not a subscription. Just a clever way of getting round it. Not a particularly open and honest way to trade. Other than that, delivery was fast and returns processed promptly.
8 November 2021
Unprompted review
Dress is a pretty good fit
Dress is a pretty good fit. Delivery was in a timely fashion. More stock would be good though.
2 November 2021
Reply from Vestry
HI, thank you for your feedback, it has been an extremely busy period off the back of a heavily locked down summer but I assure you we have been increasing our range and quantities since :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.