This is the second time I've had an order sitting pending for a week even though I paid for fast delivery. They're absolutely useless at fulfilling orders and are not capable of doing what you're... See more
Company replied
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AVOID! No quibble refund is a scam. 6 back and forth emails within 14 days of receiving the item and still not being given return details. When Vesternet say they don’t use Trustpilot any m... See more
Company replied
Very helpful online chat support helped me through some odd questions that I had - even going back to their suppliers to confirm some stuff that I was asking rather than just giving me an easy half-... See more
Nothing wrong with Vesternet themselves but, thanks to Brexit, an additional €25 had to be paid on Customs duty here in Ireland. Might be an idea to highlight this on the ordering page. Has made the d... See more
Company replied
Company details
Written by the company
Worlds Premier Smart Home Automation Store, focusing only on the latest wireless sensor network technologies of Z-Wave & Zigbee. We understand how complex it can be to build an automated home, so we make it much simpler by hand-picking the best home security and lighting control components that work right out of the box. All of our home automation products come with a 365 Day Satisfaction Guarantee and Lifetime Technical Support.
Contact info
2.1
Poor
5K reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Im very happy with the products and the…
Im very happy with the products and the delivery was very fast!
18 November 2021
As always, good, quick service.
18 November 2021
Excellent service and price as usual.
16 November 2021
Unprompted review
Great Company to deal with
Lots of help and advice available on the website and good communication throughout the order process and quick delivery process.
12 November 2021
Good on-line chat
Put a lot of orders into Vesternet always had a good experience. They on-line chat is very good, changing over to a e-mail response if they are busy.
11 November 2021
Unprompted review
Fast shipping and great service
Fast shipping with all the goods coming in exactly as expected
8 November 2021
Easy to place order
5 November 2021
Unprompted review
Quick and easy to setup.
3 November 2021
Arrived promptly
Arrived promptly, easy to fit and connect to Smartthings and Alexa routines
30 October 2021
working together with you is a pleasure
30 October 2021
Unprompted review
One stop shop for all things smart.
29 October 2021
Reliable Retailer
Order placed easily, fast dispatch, item arrived exactly as described. What more can I say, a good retailer to buy your home automation tech from.
28 October 2021
Great support before ordering, but quiet after that
The sales team reached out to me after I had ordered two bypasses with a dimmer to check that I did actually intend to buy two dinners, which I really appreciated. Items arrived on time (even sooner than expected given I went for free delivery), however after trying to reach out to support several times I got no response. Luckily I managed to figure out my issues on my own, but I would have expected better.
28 October 2021
Unprompted review
Reply from Vesternet
Hi Alex,
We checked our support system (chat, email & phone) and the only contact was regarding the bypasses. We've not received any other support request.
We definitely wouldn't ignore you, we don't do this with any customers.
We also just emailed you about this privately and received no response.
Prompt and helpful response to request to return an item
Having included an aeotec bell in my order during a special promotion, but not researched all alternatives and possible problems with the link to my Homey hub, I wanted to return it for credit and come back to the issue later. Vesternet's response was fast and fully accommodating.
In the end I decided to keep the item as I can use it for other purposes even if there are problems integrating in my system (which there probably won't be, I now think)
27 October 2021
Always had really great service
Always had really great service, fast delivery and professional help when needed! Highly recommend Vesternet! Top marks!
25 October 2021
Great support
Great support, quick handling, and shipping. A variety of products that allow your home to become smart! I would love having some Hue and Google products available as well.
20 October 2021
Just bought a Zwave thermostat ...
Just bought a Zwave thermostat from Vesternet, my go-to supplier, after they were able to give me immediate and excellent advice. These guys are the business and I have used them for various projects over the last 5 years.
20 October 2021
Unprompted review
I was vary happy with the Sevice from…
I was vary happy with the Sevice from start to finish and will be buying again soon ty
19 October 2021
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