These shoes are classic! The materials are premium and the construction is solid. Been wearing them now for a few weeks and get many compliments, even from strangers… When I initially ordere... See more
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Review summary
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Reviews shaping this summary
Very quick delivery. Am a repeat customer, and both times bee. satisfied with purchases. trainees as expected , because buying the same style in a different et. colour as they are so comfortable.... See more
Company replied
First time customer, impressed with the website and company values. trainers displayed real style. They’ve arrived and look fantastic. The feel of materials and quality of stitching very impressive.... See more
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My shoelace broke on my shoe and I was able to go onto Veja online store and purchase new shoelaces. Before I did this I sent a message inquiring about the shoelace color and I got a response in less... See more
Company replied
Company details
About VEJA
Written by the company
Since 2005, VEJA has been creating sneakers in a different way, mixing social projects, economic justice, and ecological materials. Transparency is the future. Sneakers designed in Paris and made in Brazil.
Customer satisfaction is our priority.
Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm and on Saturday from 9am to 4pm. Contact us via our contact form.
TRANSPARENCY
VEJA is Brazilian for "look", looking beyond the sneakers, looking at how they're made.
How are VEJA's made? How much are labourers paid? How much does an organic cotton producer earn? What are the chemicals used in a pair of VEJA? VEJA's transparency boils down to about ten or so questions.
Contact info
Rue du Faubourg Poissonnière , 75010, Paris, France
- service-clients@veja-store.com
- www.veja-store.com
4.0
Great
40K reviews
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Y’all sent me the wrong color doesn’t…
Y’all sent me the wrong color doesn’t match the ones I ordered there are white with black
29 August 2025
Reply from VEJA
Dear Ruben,
We would like to sincerely apologize for the error that occurred while preparing your order.
We understand how frustrating this may be, and we deeply regret this inconvenience.
Please don't worry- we have taken immediate steps to fix this situation.
Additionally, we are reinforcing our quality control measures to prevent such errors in the future.
To minimize your waiting time, one of our representatives will be in touch with you shortly.
Once again, we sincerely apologize, and we look forward to seeing you soon on VEJA.
Wishing you a wonderful day,
The VEJA care team
I received the order and returned it…
I received the order and returned it because the size was small. I did not receive a refund.
7 August 2025
Reply from VEJA
Dear Valentyna,
Thank you for sharing your experience with us, and we are sorry to hear that your refund is taking time.
Upon reviewing your return order, we see that the status is indeed closed and that the refund has been initiated.
We are sorry for this extended delay and we hope that we will have the opportunity to fully satisfy you during your next order on our site.
We wish you a wonderful day.
The VEJA care team
Ordering was easy and checking out was…
Ordering was easy and checking out was also easy need to know if the sneakers come in size 40 ?
29 August 2025
Reply from VEJA
Hello Wendy,
Thank you so much for your review!
We’re glad to hear the process was easy for you.
Regarding your question, yes, our sneakers are available in size 40.
If you need any help selecting the right pair, feel free to reach out. We’d be happy to assist!
Have a lovely day.
The VEJA Customer Service Team.
Fast delivery
Fast delivery. Only wish that I didn't have to pay duties before pick up my item from the post office.
1 September 2025
Reply from VEJA
Hello Stacy,
Thank you for taking the time to share your review with us.
We’re glad to hear your order was delivered quickly.
We understand that customs duties can be inconvenient, but unfortunately, these fees are applied directly by local authorities and are outside our control.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Beautiful and stylish shoes
Beautiful and stylish shoes. The shipping was timely and effective. Highly recommend this product.
28 August 2025
Reply from VEJA
Hello Nathalie,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Quick easy to shop stop !!
29 August 2025
Reply from VEJA
Hello Wiliam,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
It took almost 15 days to receive my…
It took almost 15 days to receive my purchase and during that time I’ve got almost none delivery updates from Veja.
I will never buy on line again
4 September 2025
Reply from VEJA
Dear Leticia,
We thank you for bringing this to our attention.
We apologize for the extension of the delivery time of your order.
For your information, please note that weekends are not counted as working days when you need to calculate the estimated date of your delivery.
That being said, we are sorry for the duration of your delivery which has indeed been delayed, and we do not have any more information from our transport partner.
We hope to have the opportunity to fully satisfy you with your next order.
Wishing you a wonderful day,
The VEJA care team
Reply from VEJA
Hello Lindsey,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Reply from VEJA
Hello Steven,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Reply from VEJA
Hello,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Amazing product
The delivery was faster than expected. The site experience is flawless and the product is very good quality.
3 September 2025
Reply from VEJA
Hello,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Ania
Fast delivery, size perfect, high quality, colour same like on pictures
Shoes looks beautiful,I recommended definitely
1 September 2025
Reply from VEJA
Hello Ania,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Excellent!!🤩
3 September 2025
Reply from VEJA
Hello Sally Jane,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Shoes came scratched and with a stain
Shoes came scratched and with a stain. Disappointing
26 August 2025
Reply from VEJA
Hello Manos,
We’re very sorry to hear about your experience.
One of our quality team agents has already reached out to you via email to assist with this issue.
Thank you for your patience,
The VEJA Team
I bought a pair of shoes that didn’t…
I bought a pair of shoes that didn’t fit, and the store made the exchange process so easy. The staff was very friendly, helpful, and provided excellent customer service. They were happy to assist me, and I really appreciate how smoothly everything went. I’ll definitely be coming back!
28 August 2025
Reply from VEJA
Hello Jaime,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Excellent quality and reliable service
I had a great experience with VEJA. The ordering process was simple, delivery was fast, and the shoes arrived in perfect condition. The quality and comfort are exactly what I expected, and I really appreciate the brand’s commitment to sustainability. Overall, a trustworthy company with products that truly stand out. Highly recommended!
26 August 2025
Reply from VEJA
Hello Boris,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Fast delivery and awesome sneakers
I’ve ordered three pairs of Vejas and they always arrive fast and perfect. Once I ordered the wrong size and customer service was available and corrected my mistake right away. No AI bots asking me a million questions. One of the best companies I’ve dealt with, hands down.
28 August 2025
Reply from VEJA
Hello,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site and with our customer service.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Absolutely rubbish waited so long for…
Absolutely rubbish waited so long for delivery and at the end wrong trainers received
Still no refund
29 August 2025
Reply from VEJA
Dear Joanna,
We would like to sincerely apologize for the error that occurred while preparing your order.
We understand how frustrating this may be, and we deeply regret this inconvenience.
Please rest assured that we have taken immediate steps to correct this situation.
Additionally, we are reinforcing our quality control measures to prevent such errors in the future.
We hope to have the opportunity to fully satisfy you with your next order.
Please feel free to contact us if you need any further assistance.
Once again, we sincerely apologize, and we look forward to seeing you soon on VEJA.
Wishing you a wonderful day,
The VEJA care team
You all truly create amazing shoes that…
You all truly create amazing shoes that everyone should experience!
21 August 2025
Reply from VEJA
Hello Ajay,
Thank you so much for your kind words!
We’re thrilled to hear that you love our shoes and believe everyone should experience them.
We truly appreciate your trust.
Sincerely,
The VEJA Customer Service Team
Very beatiful shoes.
27 August 2025
Reply from VEJA
Hello Sara,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your new pair of VEJA.
Hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
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