These shoes are classic! The materials are premium and the construction is solid. Been wearing them now for a few weeks and get many compliments, even from strangers… When I initially ordere... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very quick delivery. Am a repeat customer, and both times bee. satisfied with purchases. trainees as expected , because buying the same style in a different et. colour as they are so comfortable.... See more
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First time customer, impressed with the website and company values. trainers displayed real style. They’ve arrived and look fantastic. The feel of materials and quality of stitching very impressive.... See more
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My shoelace broke on my shoe and I was able to go onto Veja online store and purchase new shoelaces. Before I did this I sent a message inquiring about the shoelace color and I got a response in less... See more
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Company details
About VEJA
Written by the company
Since 2005, VEJA has been creating sneakers in a different way, mixing social projects, economic justice, and ecological materials. Transparency is the future. Sneakers designed in Paris and made in Brazil.
Customer satisfaction is our priority.
Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm and on Saturday from 9am to 4pm. Contact us via our contact form.
TRANSPARENCY
VEJA is Brazilian for "look", looking beyond the sneakers, looking at how they're made.
How are VEJA's made? How much are labourers paid? How much does an organic cotton producer earn? What are the chemicals used in a pair of VEJA? VEJA's transparency boils down to about ten or so questions.
Contact info
Rue du Faubourg Poissonnière , 75010, Paris, France
- service-clients@veja-store.com
- www.veja-store.com
4.0
Great
40K reviews
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Amazing product
The delivery was faster than expected. The site experience is flawless and the product is very good quality.
3 September 2025
Reply from VEJA
Hello,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Ania
Fast delivery, size perfect, high quality, colour same like on pictures
Shoes looks beautiful,I recommended definitely
1 September 2025
Reply from VEJA
Hello Ania,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Excellent!!🤩
3 September 2025
Reply from VEJA
Hello Sally Jane,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Shoes came scratched and with a stain
Shoes came scratched and with a stain. Disappointing
26 August 2025
Reply from VEJA
Hello Manos,
We’re very sorry to hear about your experience.
One of our quality team agents has already reached out to you via email to assist with this issue.
Thank you for your patience,
The VEJA Team
I bought a pair of shoes that didn’t…
I bought a pair of shoes that didn’t fit, and the store made the exchange process so easy. The staff was very friendly, helpful, and provided excellent customer service. They were happy to assist me, and I really appreciate how smoothly everything went. I’ll definitely be coming back!
28 August 2025
Reply from VEJA
Hello Jaime,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Excellent quality and reliable service
I had a great experience with VEJA. The ordering process was simple, delivery was fast, and the shoes arrived in perfect condition. The quality and comfort are exactly what I expected, and I really appreciate the brand’s commitment to sustainability. Overall, a trustworthy company with products that truly stand out. Highly recommended!
26 August 2025
Reply from VEJA
Hello Boris,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Fast delivery and awesome sneakers
I’ve ordered three pairs of Vejas and they always arrive fast and perfect. Once I ordered the wrong size and customer service was available and corrected my mistake right away. No AI bots asking me a million questions. One of the best companies I’ve dealt with, hands down.
28 August 2025
Reply from VEJA
Hello,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site and with our customer service.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Absolutely rubbish waited so long for…
Absolutely rubbish waited so long for delivery and at the end wrong trainers received
Still no refund
29 August 2025
Reply from VEJA
Dear Joanna,
We would like to sincerely apologize for the error that occurred while preparing your order.
We understand how frustrating this may be, and we deeply regret this inconvenience.
Please rest assured that we have taken immediate steps to correct this situation.
Additionally, we are reinforcing our quality control measures to prevent such errors in the future.
We hope to have the opportunity to fully satisfy you with your next order.
Please feel free to contact us if you need any further assistance.
Once again, we sincerely apologize, and we look forward to seeing you soon on VEJA.
Wishing you a wonderful day,
The VEJA care team
You all truly create amazing shoes that…
You all truly create amazing shoes that everyone should experience!
21 August 2025
Reply from VEJA
Hello Ajay,
Thank you so much for your kind words!
We’re thrilled to hear that you love our shoes and believe everyone should experience them.
We truly appreciate your trust.
Sincerely,
The VEJA Customer Service Team
Very beatiful shoes.
27 August 2025
Reply from VEJA
Hello Sara,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your new pair of VEJA.
Hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Reply from VEJA
Hello Fidel Francisco,
Thank you for taking the time to share your experience.
We are sorry you are not entirely satisfied with the pair you ordered.
We have set up a detailed size guide for each model on our VEJA STORE.
Please don't hesitate to contact our customer service team if you need assistance selecting a model and determining the correct size: https://www.veja-store.com/es_mx/contactus
Thank you for your patience and understanding.
Have a lovely day,
The VEJA care team
Sole wore through after 4 months
Shoes were smaller than I expected but otherwise seemed fine. Had them for 4 months and the sole has worn so thin that they are unwearable.
I contacted customer service (who responded pretty quick to be fair) who basically told me that the shoes would last longer if I wore them less.
Overall I'm pretty disappointed in the quality. They were very expensive shoes for something that wears out that quickly, and I didn't wear them every day.
I like the ethos of the company but I'm not willing to spend that much on shoes I need to replace every 4 months so I won't be getting another pair.
4 September 2025
Unprompted review
Reply from VEJA
Hello Meagan,
Thank you for sharing your feedback.
Indeed, your pair shows signs of significant wear, especially on the soles, which is normal for leather shoes after several months of use. As our customer service mentioned, alternating your pair with another and considering resoling can help extend the life of your shoes.
We understand that this may be disappointing, especially given the investment, and we truly appreciate your support of our brand’s ethos.
Your comments are valuable, and we will continue working on solutions to ensure longevity while maintaining our quality standards.
Kind regards,
VEJA Team
Reply from VEJA
Hello Veronique,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Okay experience
Shipping didn't take that long and product was in proper condition upon arrival. It wasn't clear to me that fees/duties would be required upon delivery. Maybe I missed it but I notice some websites do a good job of making it really clear so there's no surprises for the customer. Have been looking at the product for a few years so very happy to have it overall.
20 August 2025
Reply from VEJA
Hello Jewelle,
Thank you for sharing your experience with us.
We’re delighted to hear that your order arrived quickly and in perfect condition, and even happier that you’re enjoying a product you’ve been looking forward to for so long!
We understand your point about customs duties and truly appreciate your feedback. While these fees are mentioned on our delivery page, we know it can sometimes be overlooked, and we’ll make sure to review how we communicate this so it’s clearer for our customers.
Thank you again for your support, and we hope to see you back soon.
Sincerely,
The VEJA Customer Service Team
Great trainers delivered quickly
28 August 2025
Reply from VEJA
Hello,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
I get the wrong size :(
26 August 2025
Reply from VEJA
Dear Pedro,
We would like to sincerely apologize for the error that occurred while preparing your order.
We understand how frustrating this may be, and we deeply regret this inconvenience.
Please rest assured that we have taken immediate steps to correct this situation.
Additionally, we are reinforcing our quality control measures to prevent such errors in the future.
To minimize your waiting time, one of our representatives will be in touch with you shortly.
Once again, we sincerely apologize, and we look forward to seeing you soon on VEJA.
Wishing you a wonderful day,
The VEJA care team
The shoes are branded as eco-friendly, they are not
The shoes are branded as eco-friendly, instead I purchased a pair of sneakers from the Mexico store and they were shipped from France!. Plus, I had to pay a surcharge for import feed that was about 1/3rd the cost of the product.
13 August 2025
Reply from VEJA
Hello Patricia,
Thank you for taking the time to share your feedback with us.
We are sorry that your experience on our VEJASTORE did not meet your expectations.
As stated in our Terms and Conditions of Sale, as well as in our Delivery Terms, prices are quoted excluding taxes for orders destined for countries outside the European Union. They are subject to taxes and customs duties of the destination country. These fees and formalities are the responsibility of the customer or recipient. They must be paid to the carrier at the time of delivery. You are responsible for paying all government taxes, administrative fees, and customs duties charged by a carrier when you use the website or make a purchase.
We regret that this information was not clear enough at the time of purchase.
Please know that customer satisfaction is our priority. Customer feedback is valuable to us and helps us improve and refine our services.
We will certainly pass on your comment to the dedicated teams.
Thank you for the time you have given us.
We wish you a good day,
The VEJA customer service team
These shoes are to narrow
These shoes are to narrow. Please send me a return label.
Thank you
19 August 2025
Reply from VEJA
Dear Sandra,
We are sorry to read that your new pair of VEJA does not suit you.
An agent will get back to you with the necessary documents to return your order.
We wish you a wonderful day,
The VEJA care team
Easy and fast!
25 August 2025
Reply from VEJA
Hello,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Absolutely appalling service
Absolutely appalling service. I’ve had a pair of Campos for two months, during which time the sole has started to come away. I raised the issue with Veja, who told me this wasn’t covered by their guarantee and I needed to get them repaired at my cost. Shoes costing this much shouldn’t start to come apart after only a few weeks of normal use!
3 September 2025
Unprompted review
Reply from VEJA
Hello Mark,
We’re sorry to read about your disappointment. Please be assured that your pair was carefully reviewed by our dedicated team.
The issue observed results from natural wear, which is not covered by our warranty.
We understand your frustration, but this kind of phenomenon can occur over time and does not indicate a manufacturing defect.
Thank you for sharing your feedback, which we take into account to keep improving our products and services.
Best regards,
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