If I could give a 10 star review I would. This company have been nothing short of fantastic when dealing with my Vax cordless vacuum cleaner which stopped working. I reported it on the Thursday and it... See more
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Emma who dealt with my issue was superb. My nozzle arrived dissembled with no instructions, Emma looked into it and it appears some point during transit it must of come apart. She straight away issued... See more
Ordered a new hoover. Great service. Communication re delivery was brilliant. You are given a 1 hour time slot for delivery, which really is excellent. No hanging around all day. I must add that pre... See more
One of the 2 batteries supplied failed almost at the end of the guarrantee. Vax replaced it without any quibble. The only battery failed on my previous vacuum from Halo and they were unable to replac... See more
Company details
About Vax UK
Written by the company
Vax was founded in 1977 by British entrepreneur, Alan Brazier, in his home town of Droitwich, Worcestershire. The brand shot to fame with the launch of the iconic orange tub carpet cleaner, and since then Vax has become a market leader in floorcare products. Still based in Droitwich, the Vax team have developed and innovated a range of products to now include vacuum cleaners, carpet washers, steamers, hard floor cleaners and solutions.
The success of Vax has been driven by the belief of listening to customers and keeping the end consumer in mind. As experts in floorcare for over forty years, Vax has never stopped striving to make cleaning quicker, easier and more effortless.
Free Next Day Delivery
Nominated and free next day delivery options available.
Available on product orders to mainland UK, received Mon – Fri before 7pm.
(Terms and conditions apply and can be viewed here https://www.vax.co.uk/terms-and-conditions)
Contact info
Artillery House, Heritage Way, WR9 8YB, Droitwich, United Kingdom
- 0330 026 8455
- https://www.vax.co.uk/contact
- www.vax.co.uk
4.7
Excellent
70K reviews
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Broke first time I used it; 40 minute wait to get through to customer services; complicated return process - AVOID
Bought a Vax platinum platinum smart design pet carpet cleaner and the front fell off the first time I used it, rendering it unusable. It took 40 minutes to get through to Customer Services who then only offered to send a new part, not a new machine, and when I asked for a refund they make you follow a ridiculously convoluted process of sending you a letter with a label and you then have to arrange your own return. Utterly useless. Avoid.
24 September 2026
Unprompted review
Reply from Vax UK
Hello Danielle,
Thank you for taking the time to leave us a review.
I am sorry to hear of a delay when contacting us.
This does not sound like our usual refund process, I have sent you a request for further information for me to look into this for you.
Kind Regards,
Ben,
Customer Experience Team.
Delivered on time driver very pleasent…
Delivered on time driver very pleasent and helpful
23 September 2026
Prompt response from Leigh.
Prompt response from Leigh.
Helped me with my query about replacing my Vax.
Such a shame you no longer make 2 in 1 wet and dry cleaners.
24 September 2026
Unprompted review
Answered swiftly and instructions clear
Answered swiftly and instructions clear
24 September 2026
Unprompted review
5 star all the way
Quick and simple ordering to delivery process. And the vacuum i got is perfect
24 September 2026
Easy to order and item was delivered…
Easy to order and item was delivered promptly
23 September 2026
Customer Service is brilliant
Customer Service is brilliant for this company, I cannot fault them in any way, they are so understanding, patient and dealt with my fault promptly. She understood my complaint. An asset to this company
24 September 2026
Unprompted review
Very good service
24 September 2026
Unprompted review
Ease of ordering
Ease of ordering, communication on delivery time, automatic registration.
23 September 2026
The customer service I received from…
Excellent customer service. My warranty had expired by 11 days but Vax still honoured a part I needed. Upon delivery there was a picking error, the replacement part was delivered the next day as well as a free bottle of detergent for the error. I highly recommend this company not just for the products but also their outstanding customer service.
3 September 2026
Unprompted review
Found it very easy to use
Found it very easy to use. Lighter than previous Vax cordless. Like the bright light on brush head, lights up floor very well. Disappointed that that that light only works with brush running so not able to light hard floor under sofa and cabinets.
24 September 2026
Very easy to order and delivered the…
Very easy to order and delivered the next day. Very pleased with the cleaner too does the job perfectly. Highly Recommended
23 September 2026
Vax is a very good company
Vax is a very good company and very trustworthy. I was pleased with the carpet cleaner and it brings my carpets looking like new.
I have tried other cleaners and they were not able to clean the carpets properly. The cleaner was delivered very quickly and I used it straight away.
23 September 2026
Such a great price
Such a great price, very fast delivery, quality products and free delivery ⭐️⭐️⭐️⭐️⭐️
23 September 2026
Great order/delivery time
Great order/delivery time. Great suction, all attachments are great for getting my dog hair from all the little hard to reach areas that get missed. And Great lift off featurefor doing the stairs with extra long cord. I highly recommend.
23 September 2026
Very easy to follow website
Very easy to follow website. Easy to order system, and description accurate for product. Fast next day delivery. All round a fantastic experience
23 September 2026
Great product ,only disappointment was…
Great product ,only disappointment was it's a little heavy
23 September 2026
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