Vax UK Reviews 

Fantastic product arrived quickly easy to use would recommend.
Anna .

Elizabeth was very helpful and handled my complaint well. I was complaining about poor quality container for 4 litre of shampoo. Both of my containers had leaked from the bottom. Elizabeth also sent me confirmation of my machine guarantee as I couldn’t find it on my files but had bought everything direct from Vax

Vax pet carpet cleaner. Delivery was good, product absolute rubbish. Ruined my carpet. Had to pay for a new carpet in the end. Customer service wanted me to fill in this form for them to investigate, I give up in the end and cut my losses

After much confusion trying to register the warranty i contacted customer services an agent called Stephanie came to my rescue as i had said the model and serial numbers on the head unit were different to the ones on the box and vax website didn't recognise the product it was at this point I was pointed in the direction of the numbers required. As a note to vax it might be helpful to put in the booklet when registering use the numbers located on the label behind the dust collection cylinder not the head unit.

Very happy with the help I got to day from vax my pre treatment wand stopped working and they have kindly sent me a new one thank you vax.

Ordered and delivered next day as said, great asest to a dog friendly house.

I spoke with Tim who was really helpful guiding me through checking
my vacuum machine for a fault .
Also for assistance all round.
A good experience.

Bought a Vax platinum platinum smart design pet carpet cleaner and the front fell off the first time I used it, rendering it unusable. It took 40 minutes to get through to Customer Services who then only offered to send a new part, not a new machine, and when I asked for a refund they make you follow a ridiculously convoluted process of sending you a letter with a label and you then have to arrange your own return. Utterly useless. Avoid.

Delivered on time driver very pleasent and helpful

Super polite
very kind and caring support

Prompt response from Leigh.
Helped me with my query about replacing my Vax.
Such a shame you no longer make 2 in 1 wet and dry cleaners.

Answered swiftly and instructions clear

Quick and simple ordering to delivery process. And the vacuum i got is perfect

Easy to order and item was delivered promptly

Customer Service is brilliant for this company, I cannot fault them in any way, they are so understanding, patient and dealt with my fault promptly. She understood my complaint. An asset to this company

Ease of ordering, communication on delivery time, automatic registration.

Excellent customer service. My warranty had expired by 11 days but Vax still honoured a part I needed. Upon delivery there was a picking error, the replacement part was delivered the next day as well as a free bottle of detergent for the error. I highly recommend this company not just for the products but also their outstanding customer service.