VapeNW Reviews 

52
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I'd support this business. VapeNW was extremely helpful in getting me my vape & juice. I had an order that was marked as delivered by USPS, but I never received my package. I contacted VapeNW and... See more

Rated 5 out of 5 stars

I placed one order with vapenw before. I was pleased overall. It had taken a little longer to be shipped, but it was late december. Also, it's a small gesture, but I appreciated it nonetheless that th... See more

Company replied

Rated 1 out of 5 stars

Hey these people are in louisville kentucky about 70 miles from me. For the past 3 months they claim they cannot ship to me because of Kentucky laws. How the fu%ck are you located in my state but not... See more

Rated 5 out of 5 stars

I’ll be honest, I was very wary of using a company I’d never heard of with prices that were too good to be true, but, this company came through on every level!! My vape was the lowest price I found on... See more

Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Your favorite Online Vape Shop offering the best Vape Mods for the lowest price. Salt nic devices, box mods, Dab & CBD Oil Pens as well as the best selling E-liquids of 2019 from top Vape Brands like JUUL, Voopoo, Smok, Vapetasia, Naked 100, iJoy, Asvape and many more!


Contact info

4.1

Great

TrustScore 4 out of 5

52 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(52)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Try Again, VapeNW

I've ordered from this company several times and this is not the first time I've been disappointed so I am going to leave this review. I ordered juul pods Sunday the daytime and paid for what vapenw advertises as two-day priority shipping. When they had not arrived by Wednesday I was told by Taylor at vapenw that I didn't receive my package because it hadn't been shipped out yet. Basically that they do not honor their commitments. She said that they had a decent amount of orders this week, and there were still some ahead of mine. I said that sounded like an excuse, and Taylor sent me an email back saying it wasn't an excuse she was just laying out the facts for me. We all know, as vape smokers, when you pay for shipping like on a product such a cigarettes or vaping you pay because you need it now. It is now Friday, still no package from VapeNW.

17 April 2020
Unprompted review
VapeNW logo

Reply from VapeNW

Thank you for taking the time to leave us a review Rob! I understand that your order was not shipped as quickly as you expected and we are really sorry about that. We do our best to get all orders to USPS by the same or next business day and it seems that we let you down this time. We will continue doing our best to ship orders quickly even during these hard times. As of right now we are all caught up but I will make sure that we touch base with our warehouse first thing Monday morning and send out a notice if there are any delays just in case they get behind. Although we are able to effect how quickly we pack and ship orders and be proactive in communicating delays, we are unable to do anything about shipping times as we have no control once a package leaves our facility. To try and help our customers as much as possible we created a page on our website to explain the difference in shipping options, what our turn around time is and help clarify common misconceptions with shipping. You can find the Delivery and Shipping page on our homepage or by following this link - https://vapenw.com/pages/delivery-shipping-information. I know that this page doesn't do anything about your package getting to you later than you expected but I do hope that with our sincere apology as well as the information on that page you will be willing to give us another chance. Thank you again for your feed back and please do not hesitate to let us know if there is anything else we can work on. Have a wonderful weekend!

Rated 5 out of 5 stars

Perfect

Fast service, amazing pricing, great customer service. I had messaged them in regards to an order I made over the weekend to make sure they were still operating during these trying times. Replied fast and ensured me that they were still working and orders were being processed as fast as they could. My package got here 2 days before expected. Thank you so much, I will definitely be a returning customer and I recommend this site for anyone.

8 April 2020
Unprompted review
VapeNW logo

Reply from VapeNW

Thank you so much for taking the time to leave us a review! We are so happy that we could give you a great experience:)

Rated 5 out of 5 stars

THEY HAVE DONE IT RIGHT 3 TIMES NOW A+++

I have ordered from this site 3 times now and have always gotten my things for a great price and Inna timely manner. I had one time where they were out of something I ordered but they informed me before shipping and it was replaced with another item. They have a nice selection of things and I can always find some things to buy on their site at a better price than anywhere else.

19 March 2020
Unprompted review
VapeNW logo

Reply from VapeNW

Thank you for your review! We are glad that you have had a good experience with us, please feel free to reach out to us at support@vapenw.com if you ever have any questions or suggestions on what we could do better. Thanks again!

Rated 5 out of 5 stars

Exceeded expectations

I’ll be honest, I was very wary of using a company I’d never heard of with prices that were too good to be true, but, this company came through on every level!! My vape was the lowest price I found online, shipped next day, arrived 2 days earlier then expected and was working perfectly right out of the box! I’ll definitely be giving them my business again, you should too!!

27 January 2020
Unprompted review
Rated 5 out of 5 stars

Fast shipping & discounts

They have fast shipping and some of the best discounts for vaping equipment. I absolutely love them and will NOT purchase from any other online vape shops. It's all authentic products so you don't have to worry about receiving any counterfeits. In my opinion, VapeNW is one of the best discounted vape shops.

29 December 2019
Unprompted review
VapeNW logo

Reply from VapeNW

Thank you!!

Rated 5 out of 5 stars

Vapenw is great

Vapenw is great, they have stuff I haven't been able to find elsewhere and their customer service went out of their way to help me. I'm very grateful.

21 November 2019
Unprompted review
VapeNW logo

Reply from VapeNW

Thank you so much Jackson!

Rated 5 out of 5 stars

EDIT: THEY REFUNDED ME

They refunded everything you can trust them this is not fake btw i gave them 1 star and terribly sorry

21 November 2019
Unprompted review
VapeNW logo

Reply from VapeNW

Thank you for voicing your concerns. I understand you are very frustrated and I apologize that you do not feel like we handled your issue correctly. I am not able to know what happened without specific information. We reply to emails Monday through Friday and reply to all new emails before leaving at the end of the day. But if you would like you can give me your order number here and I will help figure out why your refund did not go through. This way you can feel confident that you will receive a reply. I hope to help.

Rated 1 out of 5 stars

The company has turned into crap

The company has turned into crap. I ordered 19 items for $185 and got an email the next day saying the order was canceled because they didn't have enough stock to fill the order. WHAT? All 19 items out of stock? I can understand a few out of stock items, but ALL? I returned to their website and added the same items to my cart just to verify. The order went all the way to checkout without a hitch. I figured I would call to see what's up, but of course, these fools don't publish a phone number and I didn't want to bother wasting my time with email support. STAY AWAY FROM VAPENW.

14 August 2019
Unprompted review
VapeNW logo

Reply from VapeNW

Thank you for your review Fred. I show that we were out of stock of a single item on your order but did not receive a reply when we asked if you would be ok with a different color. I know that it's frustrating when an item is out of stock and I apologize for the inconvenience this caused. You can always reach us by emailing support@vapenw.com, we check emails throughout the day Monday through Friday.

Rated 5 out of 5 stars

Great prices and fast shipping

I placed an order despite some of the negative reviews. They had the best price on an item I wanted so I decided to go for it. I received my item 2 days later. Great prices and very fast shipping!

23 July 2019
Unprompted review
Rated 1 out of 5 stars

I’ve ordered from them before but now…

I’ve ordered from them before but now it’s only saying “United States” in check out. No other country option. I live in Canada.. And no response from customer services in weeks.

10 January 2019
Unprompted review
VapeNW logo

Reply from VapeNW

Thank you for your review. I apologize that you did not receive a response from us. We were having an issue with our email communications at the beginning of the year so our customers were not receiving our replies. All inquiries are responded to same or next business day and we have had no issues with this in months now. VapeNW has been able to ship to various countries and addresses in the past but recently we've partnered with a shipping company that does not allow this just yet. We've decided to move forward with the partnership because it makes our turn around time much faster and they will pick up from our new facility. We apologize about the inconvenience and we are actively working to build in more shipping options soon.

Rated 1 out of 5 stars

defective vape mod.

Got a defective 220w alien and they didnt return it.

16 November 2018
Unprompted review
VapeNW logo

Reply from VapeNW

Thank you for your review. I understand that you received a defective product from us. If you would like to reach out to us at support@vapenw.com I would love the chance to help with this. Our warranty is 90 days but I would love the chance to talk to you and see if there was something we could do.

Rated 4 out of 5 stars

Good

First, their website sucks. Takes ages to select something. But all is not negative. I was send a wrong item so i got the choice to send it back free of charge or get a store credit. I'm kinda impressed here. No arguing, just a quick solution. Prices are very reasonable, service is good ans shipping quick. So just fix your website and all is good. Thumbs up.

16 October 2018
Unprompted review
VapeNW logo

Reply from VapeNW

VapeNW has been under new management since December 2018 and our website is completely redone! We would love for you to check us out at vapenw.com and let us know your thoughts on our new site. You can reach us at support@vapenw.com. Thank you for taking the time to review us.

Rated 5 out of 5 stars

Best online shop

Ordered from them numerous times. Always happy with my order. Shipping is super quick everything I’ve received has been genuine. No knock off junk. Prices are half of what you pay in a physical shop. It’s my favorite online vape shop!

23 August 2018
Unprompted review
Rated 1 out of 5 stars

THIS COMPANY SUCKS BIG…

THIS COMPANY SUCKS BIG TIME!!!!!!!!!!!!! SHOULD HAVE READ REVIEWS PRIOR TO ORDERING!!! Ordered the same product twice by accident and they wouldn't send me a return label for me to ship the extra one back to the company. They said it is their policy is that only if the product was damaged or dead on arrival that they would send a return label. Horrible, horrible customer service!!!!!!! Would not return phone calls.... Stay clear, they suck@!+

19 June 2018
Unprompted review
VapeNW logo

Reply from VapeNW

Thank you for your review. I wanted to let you know the website has been completely redone and is under new ownership and management. We offer a 90 warranty on all non clearance devices but understand that things like this happen and are always willing to take care of our customers even outside of the warranty policy in these cases. I hope you will give us a new shot!

Rated 1 out of 5 stars

Terrible company

I bought express shipping for one of my items from VapeNW, and it said it will be 1-3 days. Its been over a week and still haven't been delivered. I live in Canada, and instead of them shipping it out to Canada, they ship it out to California, then back to Las Vegas.

10 June 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look