Vapemate Reviews 

920
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting fast response times and friendly, helpful staff members who go above and beyond to resolve issues efficiently. People also consistently appreciate the prompt order delivery, great prices, and the rewarding loyalty program that offers extra perks. Some reviewers were not happy with certain product details, mentioning occasional issues with sizing, refill items, or receiving a faulty device. Despite these minor product challenges, consumers note that the supportive customer service team quickly steps in to arrange helpful replacements, exchanges, or returns without any unnecessary fuss.

What people talk about most

Customer service

Clients share positive opinions on customer service, highlighting prompt and efficient support from staff... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as exemplary and second to... See more

Order

Customers had positive experiences with order processes, highlighting fast delivery times and regular,... See more

Product

People report ambiguous experiences with product availability and selection. On one hand, reviewers... See more

Staff

Customers consistently note positive experiences with staff, praising their fabulous support and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Vapemate for many years and I can’t really fault any aspect of their offering or imagine using anyone else. Apart from good quality liquids at a good price, their rewards prog... See more

Company replied

Rated 5 out of 5 stars

I've always reckoned you get the measure of a company when things don't go smoothly. Recently placed an order which arrived very promptly as usual, but wasn't what I'd wanted. Checked the order and t... See more

Company replied

Rated 5 out of 5 stars

I called and spoke with Zoe who was very helpful. Vapemate have supported me with a purchase I made 5months ago online and have agreed to help resolve my potentially faulty device. Communication afte... See more

Company replied

Rated 5 out of 5 stars

Great range of vaping products at great prices. Fantastic service as always. Customer service and support are second to none. Special thanks to Zoe who couldn’t be nicer and more helpful with my sma... See more

Company replied


Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

About Vapemate

Written by the company

Vapemate offers a massive range of eliquid and ecigarette hardware online at www.vapemate.co.uk.

There's eliquid to suit every vaping requirement, with starter kits for beginners to dripping, squonking and sub-ohm kits and tanks for the most advanced vapers. We have brilliant tasting shortfills and an incredible range of DIY concentrates and accessories.

Plus our customers can enjoy regular rewards with Vapemate Reward Points and our VIP scheme. Or choose a subscription to get your favourite eliquid delivered each month.

All our eliquid is:

-100% British made and produced at our facility in the UK

- Has more than 150 Flavours across our 3 ranges giving you a superb selection

- 0mg to 18mg nicotine strengths available

- Multiple VG options across our ranges: Origins (30% VG), Classic (50% & 70% VG), & Directors Cut (Max VG) & Shortfill Max VG.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

920 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(920)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Does everything it says on the box, and more!

Whether you're brand new to vaping, an old hand or anywhere in between, Vapemate have SO much to offer everyone - From blogs, news and articles, to regular order subscriptions, bulk discounts, several really worthwhile reward schemes, giveaways, numerous offers on items that people actually want, and even decent discounts just for taking a few moments to give feedback on your order.
The most notable is the weekly chance to win your entire order again, completely free, and I promise you they honour this no matter how big that order was!

Of course, the core of any business is the actual service and the products offered, and again Vapemate are a fantastic example of how it should be done!
At the heart of Vapemate is a very wide and ever expanding range of liquids, which they make themselves and is fully compliant with TPD and all the other industry standards. Information on this is celar and easy to fnd on the website.
As well as featuring guest liquids, too, you'll find the classic vapes, the new and fashionable, the unusual and likely several flavours you never even thought of, all at very reasonable prices. After several years of regular orders myself (and I buy 2-300ml at a time) I'm still spoilt for choice... and if you still can't decide which flavours to try, just build your own sample pack!
Similarly, all the hardware they stock, the batteries, the tanks, the coils, the wire, the atty stands, the build mats... everything is tried and tested. These are well-known and solid brands that have proven themselves popular.

Finally, the service is top notch - Absolutely exemplary. If you have problems, they'll help you through it. If you have questions, they'll tell you straight off or go find you the answers right away. If you have a bad experience with something, they WILL set it right!
Vapemate always process my order the same day and get it posted FAST. If something happens to be out of stock, they'll have that turned around just as fast.

But best of all, they really do listen to customer feedback - about every... single... thing!!

There are dozens of reasons why I sound like a gushing Vapemate fanboy - You'll see those reasons when you look through the menu on the website!

3 October 2018
Unprompted review
Rated 5 out of 5 stars

Vaping made easier.

I have been vaping for almost five years and once I found vapemate it made it so much easier for me to stick to it 😁 Thank you Vapemate.

3 October 2018
Unprompted review
Rated 5 out of 5 stars

Great company and service

Great company and service. Always get my order in a couple of days instead of 3 - 4 days as specified on my delivery choice. My preference is the Classics range as it seems to last longer. Their sweet, dessert & fruit range are my favourites with very moreish taste sensations.

3 October 2018
Unprompted review
Rated 5 out of 5 stars

Fast delivery great prices and amazing flavour

Initially this company was a bit slow to react, poor customer service and generally not very good. I've been with these for a few years now and I can honestly say (having tried numerous other companies within this time), these are the best. Fast delivery, great prices and most importantly . . . . . . . Amazing flavours and choices. Thanks

9 June 2018
Unprompted review
Rated 4 out of 5 stars

Top Customer Service

1 star is missing as I was sent the wrong batteries twice. First time I think was joint blame but not the second time. Took about a week to get going with my new mod when I thought it would be the next day, so was a bit disappointed.
I still give 4 stars because their customer service is great. The lady I dealt with via email and over the phone was very helpful and polite. The products were top notch in the end and very happy. The original order though not quite right, was delivered the next day by DPD (who I think are the best courier).
Would have no issues at all buying from Vapemate again.
Thank You

27 April 2018
Unprompted review

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