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Vapemate Reviews 

920
•
TrustScore 4.5 out of 5

4.6

Electronic Cigarette Store
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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and helpful staff, highlighting the prompt, understanding, and efficient support received, especially when issues arise. The overall service is described as fantastic, with orders arriving promptly and issues like incorrect items or missing shipments being quickly resolved. Though some customers occasionally encountered issues with products, such as potentially faulty devices or items not fitting as expected, the company's excellent customer service consistently resolved these concerns quickly and efficiently.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, often describing it as excellent and... See more

Service

Consumers find service to be positive, with many reviewers describing it as exemplary and second to none.... See more

Order

Clients share positive opinions on order, frequently highlighting fast delivery times and efficient... See more

Product

Customers had ambiguous experiences with products, with some expressing satisfaction with the range and... See more

Staff

Reviewers consistently express appreciation for the staff, highlighting their helpfulness and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Vapemate for many years and I can’t really fault any aspect of their offering or imagine using anyone else. Apart from good quality liquids at a good price, their rewards prog... See more

Company replied

Rated 5 out of 5 stars

I've always reckoned you get the measure of a company when things don't go smoothly. Recently placed an order which arrived very promptly as usual, but wasn't what I'd wanted. Checked the order and t... See more

Company replied

Rated 5 out of 5 stars

I called and spoke with Zoe who was very helpful. Vapemate have supported me with a purchase I made 5months ago online and have agreed to help resolve my potentially faulty device. Communication afte... See more

Company replied

Rated 5 out of 5 stars

Great range of vaping products at great prices. Fantastic service as always. Customer service and support are second to none. Special thanks to Zoe who couldn’t be nicer and more helpful with my sma... See more

Company replied

Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

About Vapemate

Written by the company

Vapemate offers a massive range of eliquid and ecigarette hardware online at www.vapemate.co.uk.

There's eliquid to suit every vaping requirement, with starter kits for beginners to dripping, squonking and sub-ohm kits and tanks for the most advanced vapers. We have brilliant tasting shortfills and an incredible range of DIY concentrates and accessories.

Plus our customers can enjoy regular rewards with Vapemate Reward Points and our VIP scheme. Or choose a subscription to get your favourite eliquid delivered each month.

All our eliquid is:

-100% British made and produced at our facility in the UK

- Has more than 150 Flavours across our 3 ranges giving you a superb selection

- 0mg to 18mg nicotine strengths available

- Multiple VG options across our ranges: Origins (30% VG), Classic (50% & 70% VG), & Directors Cut (Max VG) & Shortfill Max VG.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

920 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(920)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Offer cashback on a website only to decline every single order

Offer cashback on a website, only to decline transactions as customers have "broken the terms and conditions". Lots of customers having the same problem. Doesn't really inspire trust. Delivery sometimes slow, but otherwise, the products have always been good. Customer service though somewhat lacking.

22 October 2018
Unprompted review
Rated 5 out of 5 stars

As a lifelong cigar smoker.

As a lifelong cigar smoker I had my doubts about vaping and the first product I tried was frankly rubbish. I was recommended by a friend to try vape mate products and am happy to report that I have not had a cigar since February 2018. Great product. Satisfied customer.

4 October 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! E-liquids are great quality, and a good price. There’s a wide range of flavours to choose from. Delivery is always prompt, and items are very well packaged. I’d really recommend ordering from Vapemate!

3 October 2018
Unprompted review
Rated 5 out of 5 stars

Excellent all rounder!

I love the different varieties of flavours and themes from this company, some of the liquids I have tried such as the more citrussy flavours and minty ones are not to my liking compared to some other brands tastewise but are still okay and it could in all honesty just be that I am more used to a different type of flavour liquid compared to others who seem to enjoy them.

However on the other hand I always buy my menthol, liquid sherbet, blackjack and pear drops liquids from this company as they are definitely the best tasting overall compared to all the various companies and other brands that I've tried over the years.

The prices from this company are very competitive and excellent value for money and the delivery is always quick. The incentives, VIP rewards plus many other various offers available are in a league of their own and excellent compared to other companies I've tried and the customer service for me has always been fantastic!

Yes some of the flavours I've tried as mentioned above weren't to my liking but they are in the minority compared to the quality and taste of the ones that I do like! Recommended!

3 October 2018
Unprompted review

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