When I returned to the UK after living on US island for ten years, I had a low credit rating which made everyday life a little difficult. I still had my bank account and this helped me get a Vanquis c... See more
Company replied
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See what reviewers are saying
Ive found vanquis to be a very fair and reasonable banking company. Occasionally i pay the minimum payment and it seems to trigger emails and text warning of high interest etc and constantly suggest... See more
I have been with Vanquis since 2016, they’ve alway been a really good way to spread the cost of bigger purchases for me. The fact they offer balance and cash transfers is a bonus too. It was a simpl... See more
Company replied
I have my Vanquis account over 10 years, they help me build my credit score, increase funds have been made available went needed. Great customer services. I would recommend to all. Great experience wi... See more
Company replied
4.4
Excellent
44K reviews
Asks customers to review
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Reply from Vanquis
Hi Robert - We are glad you had a seamless experience with us. Thank you for your positive feedback.
Rose - Customer Experience
Great company would highly recommend…
Great company would highly recommend the app is absolutley easy to use and has everything you need to know about your account.
13 October 2026
Unprompted review
Reply from Vanquis
Hi Colin- We are glad you enjoyed your experience with our application. Thank you for your positive feedback regarding how simple it is to access your account information.
Ruk - Customer Experience
Very simple and easy to follow process…
Very simple and easy to follow process for applying, and full support provided with the app. Never really wanted to go down the credit route however, cost of living and low wages lends the use of a credit card to support you and welcomed relief to be honest.
13 October 2026
Reply from Vanquis
Hi Anthony - We are glad you enjoyed your experience and found our application procedure straightforward alongside the digital assistance provided. We appreciate your positive feedback and thank you for sharing your thoughts with us. We understand how current financial pressures and wage levels can make managing expenses challenging, and we are pleased that our service could offer some helpful relief during these demanding times.
Rose - Customer Experience
Nightmare Cruise
When I was on a cruise in the summer and used my card. Vanquis doubled every transaction. This meant I soon ran over my account, as I was not aware of this happening . I phoned the helpline, but they could not do anything about my situation until I was back home, as they had to wait 3 to 4 days after the last transaction to see if they could help. This meant for the last 3 days I could not use my card as it was blocked as it was over the limit. Even when I got back home and called because the balance had come down, nothing was done about the inconvenience or stress not being able to use my card abroad left me in.
15 July 2026
Reply from Vanquis
Hi Anthony - Thank you for taking the time to share your feedback with us. We recognise how stressful and inconvenient it must have been to deal with duplicated charges and a blocked account while travelling abroad, especially when support could not resolve the issue immediately.
I tried to contact you this afternoon but was unable to reach you.
We aim to provide you with the very best service at all times, however if something has gone wrong, please let us know so we can resolve it. If you would like to make a complaint, please get in touch and we'll investigate it for you.
Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint.
Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Online Webform: Found on our website.
Rose - Customer Experience
Great Services
13 October 2026
Reply from Vanquis
Hi there - Thank you so much for taking the time to leave us a five-star review, we truly appreciate your support.
Rose - Customer Experience
New customer
New customer, opened a balance transfer card/account. And that's where its ended. Im a customer, but due to an "app error" I can't access or use the account or virtual card or even do a balance transfer.
They can't give an update and just expect me to wait.. but can't say when.
I guess they assume people are happy to just take out credit cards and balance transfers just to negatively impact their credit ratings...
Im being treated as though asking to be able to actually use the account is an unreasonable request. Never again, absolutely insane. And not ONE drop of communication to acknowledge the issue...just a continuous stream of emails about "using your Vanquis account"....even though i cant 😠
Stay clear, unless your in the business of taking out new lines of credit that you can't access or use.
9 October 2026
Unprompted review
Reply from Vanquis
Hi Cherise - Thank you for taking the time to share your feedback. We appreciate your review, as it helps us identify areas where our service must improve.
We completely understand how frustrating it is to open a new account for a specific financial need, such as a balance transfer, only to be completely blocked from accessing your virtual card or managing your account due to technical application errors. Expecting clear updates and immediate access to a line of credit is entirely reasonable, and we recognize the frustration caused by receiving automated marketing messages while experiencing a system lockout.
I have reviewed your account and can see that you have raised a formal complaint with us. Please allow 56 days for this to be investigated and a final response issued. If you're unhappy with our final response, please seek further support from the financial ombudsman service.
Rose - Customer Experience
A good credit building card And also…
A good credit building card And also easy to use app
12 October 2026
Reply from Vanquis
Hi there - We appreciate your positive feedback and 5-star rating! We're so pleased to hear that our card is helping you build your credit score and that you find the app simple and convenient to navigate.
Rose - Customer Experience
Great Card
Great Card. Easy application throughout, quick response and fair Credit Line given. App very clear and easy to use, little shame that doesn't give notifications, like when the card is used, but overall, a fair and great card and Company
12 October 2026
Reply from Vanquis
Hi there - Thank you so much for the 5-star review! We are delighted to hear that you found the application smooth, received a prompt response, and are enjoying the clear app experience. Your helpful feedback regarding transaction notifications is greatly appreciated, as we are always looking for ways to improve our features. It is wonderful to know you are having such a positive overall experience with us.
Rose - Customer Experience
Always been there when I've needed…
Always been there when I've needed them. Seen me through many years.
12 October 2026
Reply from Vanquis
Hi Dean - We are happy to hear that we have been able to support you dependably for so many years. Thank you for your loyalty!
Rose - Customer Experience
Card Declined
I have used Vanquis for a few years without any problems. This morning I tried to pay for my groceries at Aldi using my card, as I often do. I tried to pay for my shopping at the self check-out. My card was declined even when I did the chip and pin. I checked my balance before I went and had £51 available. My grocery bill was £23. It was very embarrassing and inconvenient to not be able to pay. I`m 64, have no transport and have to walk over a mile to Aldi, and it is a long way for me to walk for such a thing to happen. This morning when I got home I called their customer service and the advisor told me it was declined because I was near my limit. After the £23 bill was paid I would still have £28 credit left so I told her I didn`t accept this and wanted to speak to her manager. The manager rang me back a little while ago and said she couldn`t understand why it was declined which I was happy with-I do not understand why the original customer service advisor I spoke to couldn`t understand my problem!
12 October 2026
Unprompted review
Reply from Vanquis
Thank you for taking the time to share your feedback with us. We deeply regret the stress, embarrassment, and physical exertion you experienced after your card was unexpectedly declined during your grocery shopping, especially after walking such a distance. It is completely understandable how frustrating this situation was for you, particularly given your long-standing positive history with our services and the fact that you had sufficient funds available.
We apologize for the initial miscommunication provided by the first representative you spoke with. Providing incorrect information regarding your available balance is not the standard of service we aim to deliver, and we appreciate your patience while waiting for a call back. We are glad that the manager was able to speak with you directly to acknowledge the error and confirm that the previous explanation was incorrect.
We aim to provide you with the very best service at all times, however if something has gone wrong, please let us know so we can resolve it. If you would like to make a complaint, please get in touch and we'll investigate it for you.
Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint.
Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Online Webform: Found on our website.
Rose - Customer Experience
Easy application and was very happy to…
Easy application and was very happy to be accepted which will improve my credit score
12 October 2026
Reply from Vanquis
Hi Sharon - We appreciate your positive feedback and 5-star rating! We are so pleased to hear that you found the sign-up process straightforward and that you are looking forward to building your financial health with us.
Rose - Customer Experience
Easy use app
30 September 2026
Reply from Vanquis
Hi there - Thank you so much for taking the time to leave us a five-star review, we truly appreciate your support.
Rose - Customer Experience
I am happy with the Vanquis
I am happy with the Vanquis. They always gave me a helping hand when I need it. Easy and safe to use the app. Shopping online or use the card in shops safe and never let me down. I think I will stay with them for ever.
11 October 2026
Reply from Vanquis
Hi Erika - We are so glad to hear that you have had such a positive experience with us! It is wonderful to know that our app is convenient for you and that you feel safe and supported whether you are shopping online or in stores. Thank you for taking the time to share your kind feedback and for choosing to stay with us.
Rose - Customer Experience
Vanquis are brilliant
Brilliant card to have. It is there for a reason such as buying something quick. As long as its all paid off no interest is added. I try to keep it as little as possible and try to pay it off in full.
12 October 2026
Reply from Vanquis
Hi Calum - It is wonderful to hear how well the card works for your needs and that you are managing your payments so effectively. Thank you for sharing your positive experience with us.
Rose - Customer Experience
Ever since using vanquish I have never…
Ever since using vanquish I have never had any problems easy to make payment and keep track of my bill's.
12 October 2026
Reply from Vanquis
Hi Kevin - We are so glad to hear that you have had such a smooth experience managing your account. It is wonderful to know that keeping track of your bills and making payments has been so simple and hassle-free for you. Thank you for sharing your positive feedback with us!
Rose - Customer Experience
Easy to stay on track
The App is really easy to navigate so you know exactly where you are with payments etc really is to stay on track and keep on track
Very happy with it , also the helpful text reminders are great too would recommend.
12 October 2026
Reply from Vanquis
Hi Rebecca - We are delighted to hear that you find our app so simple to navigate and that it helps you stay on top of your finances. It is wonderful to know that our text reminders are proving helpful to you as well. Thank you for your positive feedback and for recommending our service!
Rose - Customer Experience
Reply from Vanquis
Hi Mary - Thank you so much for taking the time to leave us a five-star review, we truly appreciate your support.
Rose - Customer Experience
It's great and simple to use.
21 August 2026
Reply from Vanquis
Hi Wayne - We appreciate your feedback and are so glad you found our service straightforward and simple to navigate. Thank you so much for the wonderful five-star review!
Rose - Customer Experience
Easy to use and suits my needs
12 October 2026
Reply from Vanquis
Hi Tim - We are so glad to hear that our service is simple to navigate and perfectly fits your requirements! Thank you so much for taking the time to leave us a five-star review, we truly appreciate your support.
Rose - Customer Experience
THE APP IS EASY TO MANAGE.
8 October 2026
Reply from Vanquis
Hi Andres - We are delighted to hear that you are enjoying our app and finding it so straightforward to navigate. Thank you so much for taking the time to leave us this wonderful five-star review and feedback!
Rose - Customer Experience
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