The access to sort problems, and ease of making payments. Though information has been excellent, I was a little annoyed that the online banking for credit card payment was ceased. It was replaced with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I find Vanquis very easy to use, the interest rate is very high , but it is helping me to balance out my financial situation.. I did find it a bit disappointing when i was refused credit limit incre... See more
Company replied
Modern helpful app where I van manage and keep check on my account. Helpful customer services and am easy to use system. I have used my card to build my credit score and give me purchase protection. I... See more
Company replied
Ive found Vanquis to be an excellent credit card. The app is great. Easy to track spending and make payments. They periodically offer to increase credit limit which you dont need to accept. I first... See more
Company replied
Company details
Written by the company
Vanquis serves over 1.7 million borrowers and savers in the UK. But while we may be a bank, we see ourselves as different from the traditional high street banks. You don’t need the highest credit score to borrow from us. You don’t need the biggest bank balance to save with us. We’re here for everyone who wants to manage their money better. Whether you're building your credit score, cutting your bills, or saving for your next move, we could help you take life's opportunities. We’re Vanquis – the bank that’s got your back.
Contact info
United Kingdom
- 0330 099 3000
- www.vanquis.co.uk
4.3
Excellent
44K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been with Vanquis a number of…
I have been with Vanquis a number of years now, my credit card is a god send at hard times and I've had a loan in past from them was reasonable affordable payments, would recommend this company if you need credit for emergencies
9 August 2026
Reply from Vanquis
Hi Ann - We're truly happy to hear that our services have been a reliable support for you during challenging times. We appreciate your kind words and recommendation, and we are glad we could assist with affordable payments in the past.
Ruk - Customer Experience
Have been using Vanquis card for few…
Have been using Vanquis card for few years now quiet reasonable interest the card can be used anywhere for shopping
18 August 2026
Reply from Vanquis
Hi there! It's wonderful to hear that you've found the card's interest rates reasonable and that you're able to use it widely for your shopping needs. We appreciate your positive feedback!
Ruk - Customer Experience
Loving vanquis
Quick to let you know if you are able to have a card with them. The app keeps you updated all the time. When reviewing your account let's you know if you can have an increase. Easy to understand and how to apply.
18 August 2026
Reply from Vanquis
Hi Deborah - We are so pleased to hear that you find our application process straightforward and our app helpful for staying updated. It's great to know you appreciate the clarity around credit limit increases. Thank you for your wonderful feedback!
Ruk - Customer Experience
A great card to have for those moments…
A great card to have for those moments when cash is tight.
17 August 2026
Reply from Vanquis
Hi Fiona - We're so glad to hear that our card has been helpful during challenging times. Thank you for sharing your positive feedback!
Ruk - Customer Experience
Great card for putting to one side for…vanquiy
Great card for putting to one side for those little
Extras. The cost of living is getting higher. This card is handy for the tougher weeks. Easy repayments too
17 August 2026
Reply from Vanquis
Hi there! We're delighted to hear that our card provides helpful support during challenging times and that you find the repayment options convenient. We appreciate your positive feedback!
Ruk - Customer Experience
Waiting time on phone to get through to…
Waiting time on phone to get through to an agent.
It says the bank that’s got your back -no it has not.
Unhelpful.interest charge very high.
Would never recommend Vanquis.
2 July 2026
Reply from Vanquis
Hi Sheila - We are truly sorry to hear about your frustrating experience and the long waiting times you encountered. Your feedback about our service and interest charges is important to us. f you would like to make a complaint, please get in touch and we'll investigate it for you.
Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint. Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Ruk- Customer Experience
Reply from Vanquis
Hi Carol - We're so glad we could quickly resolve all your issues. Your satisfaction is our priority. Thank you!
Ruk - Customer Experience
Absolutely useless customer service
Absolutely useless customer service, can't even answer a simple question regarding a multiple choice question regarding a new/ maturing ISA.
17 August 2026
Unprompted review
Reply from Vanquis
Hi there! Unfortunately, we have not heard back from you, If you would like to make a complaint, please get in touch and we'll investigate it for you. If you would like to make a complaint, please get in touch and we'll investigate it for you. Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint. Email: Please include your name, date of birth and home address to vanquis.customercare@vanquis.com. Make sure you tell us about your complaint and how it impacted you
Ruk - Customer Experience
Reply from Vanquis
Hi Mohammed - Thanks so much for taking the time to rate the service as very good. We appreciate the 5-stars!
Ruk - Customer Experience
Easy to use no fuss good service app…
Easy to use no fuss good service app very good as well
17 August 2026
Reply from Vanquis
Hi Richard - We appreciate your positive feedback and 5-star rating! We're so pleased that you found our service good and our app easy to use.
Rachel - Customer Experience
MyExcellent Customer Service and a Great Vanquis Experience experience with Vanquis has been…
My experience with Vanquis has been very positive. The Vanquis Card has provided me with the financial flexibility and leverage I needed, while your customer service has been exceptional. I have always felt supported and valued as a customer, and I truly appreciate the excellent service you continue to provide.
17 August 2026
Reply from Vanquis
Hi Frances - We are absolutely thrilled to hear about your very positive experience with us! It's wonderful to know that our card has provided you with the financial flexibility you needed and that our customer service has been exceptional. We truly appreciate you feeling supported and valued as a customer.
Rachel - Customer Experience
Reply from Vanquis
Hi Andrew - Thanks so much for taking the time to rate Vanquis 5-stars.
We're happy to hear that our service was easy to use and that our staff was friendly and accessible. We appreciate your positive feedback!
Jack - Customer Experience
A very helpful and reliable company
A very helpful and reliable company, the app is easy too use. I would recommend it to friends and family.
11 July 2026
Reply from Vanquis
Hi Ann - Thanks so much for taking the time to rate Vanquis 5-stars.
We're so happy to hear that you find our company helpful and reliable, and that our app is easy to use. Thank you for recommending us to your friends and family!
Jack - Customer Experience
Very positive experience as a vanquish member
Have had a really positive experience with Vanquis since joining, card and benefits great, app really easy to use, great responsive customer service team who are happy to support in anyway. Highly recommend.
1 August 2026
Reply from Vanquis
Hi Mark - Thanks so much for taking the time to rate Vanquis 5-stars.
We're so pleased to hear you've had such a positive experience with us since joining! It's wonderful that you find our card, benefits, and app great, and that our customer service team has been happy to support you. Thank you for your high recommendation!
Jack - Customer Experience
Excellent
On the occasions I have had to call Vanquis they listened to what I needed to say and they gave me advice which was easy to follow and solved the issue more or less immediately.
I was not put on hold for ages and the A1 was quite informative.
I was informed about services that could apply to me and very good advice regarding possible fraud and scamming.
I have complete trust in the values that Vanquis operate by.
17 August 2026
Reply from Vanquis
Hi Jane - Thanks so much for taking the time to rate Vanquis 5-stars.
We're so pleased to hear about your positive experiences when contacting us! It's wonderful to know that our team provided clear, helpful advice and that your issues were resolved quickly. We also appreciate your trust in our services.
Jack - Customer Experience
Helpful and timely prompts to manage my…
Helpful and timely prompts to manage my account.
17 August 2026
Reply from Vanquis
Hi there! - Thanks so much for taking the time to rate Vanquis.
We're glad to hear our account management prompts are helpful and timely for you. Thank you for sharing your positive feedback!
Jack - Customer Experience
Company doing great no problem…
Company doing great no problem contacting if I have had any issues
17 August 2026
Reply from Vanquis
Hi Connor - Thanks so much for taking the time to rate Vanquis 5-stars.
We're so happy to hear you've had such a positive experience with us and appreciate your kind words!
Jack - Customer Experience
Reply from Vanquis
Hi Jamie - Thanks so much for taking the time to rate Vanquis.
We really appreciate the feedback and are glad you are happy with us!
Jack - Customer Experience
It is without doubt that my Vanquis…
It is without doubt that my Vanquis card has helped me out in many situations in these difficult times. I cannot thank their team enough for their understanding and would recommend a Vanquis to any persons choosing to get a new Credit Card many thanks from Kevin.
17 August 2026
Reply from Vanquis
Hi Kevin - Thanks so much for taking the time to rate Vanquis 5-stars.
We're so happy to hear that our card has been helpful during these challenging times and that you've had such a positive experience with our team. Thank you for recommending us!
Jack - Customer Experience
Good card
Ive always found them helpful and compassionate and that i could talk to them all round good credit card to have
17 August 2026
Reply from Vanquis
Hi Linda - Thanks so much for taking the time to rate Vanquis 5-stars.
We're so pleased to hear that you've consistently found our team to be helpful and compassionate. It's wonderful to know you feel comfortable talking to us and that you consider us a good credit card to have.
Jack - Customer Experience
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.