A well laid out format for accessing your financial details on-line. Secure but not over complicated. Helpful when I telephoned with a payment inquiry. What more do you need from a card. Free usage ov... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The managing of the account on the app is very easy to use, the staff seem friendly and helpful. I find the credit limit increase is fair but it seems every time a new limit is available I have to g... See more
Company replied
I’m Happy with Vanquis because the system very easy and about transfer money to direct debit very easy . But the one thing Vanquis has to change because I need to increase the credit limit but very h... See more
Company replied
Excellent service, the technology with the app is amazing, easy to check my spending, statements and you are informed when your payment date is due before you spend,which makes budgeting easier and m... See more
Company replied
Company details
Written by the company
Vanquis serves over 1.7 million borrowers and savers in the UK. But while we may be a bank, we see ourselves as different from the traditional high street banks. You don’t need the highest credit score to borrow from us. You don’t need the biggest bank balance to save with us. We’re here for everyone who wants to manage their money better. Whether you're building your credit score, cutting your bills, or saving for your next move, we could help you take life's opportunities. We’re Vanquis – the bank that’s got your back.
Contact info
United Kingdom
- 0330 099 3000
- www.vanquis.co.uk
4.4
Excellent
44K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vanquis gave me a second chance at life…
Vanquis gave me a second chance at life with my credit card its easy to use and payments are small i know i have a back up if needed thank you.
24 September 2026
Reply from Vanquis
We are so pleased to hear that we've been able to give you a second chance and provide you with a backup when needed. Thank you for your wonderful feedback!
James - Customer Experience
Well I like it but can't wait till my…
Well I like it but can't wait till my credit to goes up
24 September 2026
Reply from Vanquis
We appreciate your feedback and understand your situation. We hope you can enjoy our offerings soon!
James - Customer Experience
Website glitched and took 2 payments - 2 weeks to refund
Went to pay my balance, website glitched and told me payment not succesful. Paid again. Checked account and the payment had gone twice - now overdrawn in my current account. Called Vanquis - asked to call back in 2 working days to begin refund. Called again in 2 working days - advised it would be 10 working days before the refund was processed. Considering this was caused by a glitch in Vanquis's app / website, totally crap to take so long to refund it. Will be closing my account as soon as I have my money back.
22 September 2026
Unprompted review
Reply from Vanquis
We are truly sorry to hear about the difficulties you experienced with our website and the subsequent payment issue. We understand how frustrating it must be to be overdrawn due to a system glitch and then face a delay in receiving your refund. We appreciate you bringing this to our attention. So I can investigate, I have asked Trustpilot to request your details which I look forward to receiving!
James - Customer Experience
Really dodgy policies on purchase…
Really dodgy policies on purchase interest when you have an interest free balance. Even if you pay off your purchase balance in full each month they charge you interest! I simply stopped using for any purchases and let the interest free balance sit there, but if you don't want to do that I would suggest a Tesco Bank balance transfer card instead- they are totally transparent and give you all the info you need to avoid paying interest - no dodgy games!
27 March 2026
Reply from Vanquis
We appreciate you sharing your feedback regarding our purchase interest policies, especially concerning interest-free balances. We understand your frustration when you feel that interest is being charged despite paying off your purchase balance in full each month. We are always working to ensure our policies are clear and transparent for all our customers. Your experience highlights an area where we can improve our communication. We will certainly review our current practices and the information we provide to ensure greater clarity.
James - Customer Experience
Reply from Vanquis
Thank you for your 5-star review!
We're delighted to hear that you found our service fast and efficient. Providing a smooth and hassle-free experience is always our goal, so it's great to know we delivered that for you. We appreciate you taking the time to share your feedback.
James - Customer Experience
Reply from Vanquis
Hi Yvonne - We're so pleased to hear that our card is helping you achieve your credit-building goals. Thank you for sharing your positive feedback!
Ruk - Customer Experience
Saved me hundreds in interest!
I transferred a balance from a high-interest card to take advantage of their 0% intro APR offer, and the transfer process was seamless. The terms were completely clear with no surprise fees. It gave me the exact breather I needed to pay down my debt faster and save a ton on interest. Highly recommend!
27 August 2026
Reply from Vanquis
Hi Eva - We're so pleased to hear that our 0% intro APR offer provided the relief you needed to manage your debt and save on interest. It's wonderful that the transfer process was seamless and the terms were clear. Thank you for your high recommendation!
Ruk - Customer Experience
I am so happy to use this card and it’s…
I am so happy to use this card and it’s too easy. I never ever got any problem hundred percent happy.
24 September 2026
Reply from Vanquis
Hi Amir - We appreciate your positive feedback and 5-star rating! We're so happy to hear that you find our card easy to use and that you've had such a positive experience.
Ruk - Customer Experience
Reply from Vanquis
Hi Lyndsey - We're so glad to hear that you find our card to be beneficial and that it's your everyday choice! Thank you for sharing your positive experience.
Ruk - Customer Experience
Reply from Vanquis
Hi Greg - We are so pleased to hear you received great service and found our team to be very friendly and professional. Thank you for sharing your positive experience!
Ruk - Customer Experience
5 stars great company web app very easy…
5 stars great company web app very easy to use great credit limits very competitive rates
24 September 2026
Reply from Vanquis
Hi Philip - We appreciate your positive feedback and 5-star rating! We're so happy to hear that you find our web app easy to use, and that you're pleased with our credit limits and competitive rates.
Ruk – Customer Experience
Reply from Vanquis
Hi there! Thanks so much for taking the time to rate the service. We are happy that you found the service great. We appreciate the 5-stars!
Ruk – Customer Experience
Reply from Vanquis
Hi Sabrina - We are pleased to hear that you found our product easy to use. Your feedback is truly valuable to us. Thank you.
Ruk – Customer Experience
Easy to use App
Easy to use App, Customer service is very polite helpful and friendly, always keep you updated with information for future events.
Regards
24 September 2026
Reply from Vanquis
Hi Terina - We're so happy to hear you find our app easy to use and that our customer service team is polite, helpful, and friendly. We appreciate you mentioning that we keep you updated on future events!
Ruk – Customer Experience
Vanquis are not as good as other credit…
Vanquis are not as good as other credit card companies due to their contact methods. I have had problems raising complaints and getting them resolved.
I have found the telephone support staff may speak English but they don't all understand it. This lead to me taking over 6 months to resolve a complaint regarding being charged by Vanquis for a transaction when I should have been advised differently. Again this was due to a lack of understanding of English. Despite sending letters to Vanquis I had to open another complaint to get the issue resolved.
When it was resolved I wasn't informed and only realised Vanquis had corrected their error when I checked my bank account and saw a refund from them.
Other than that they are like any other credit card company and I find I can use my card worldwide without having to inform them in advance.
24 September 2026
Reply from Vanquis
Hi Andrew - We appreciate you taking the time to share your feedback regarding your experience with our contact methods and the resolution of your complaint. We are concerned to learn about the difficulties you encountered in getting your issue resolved, particularly the communication challenges and the extended timeframe. We understand how frustrating it must have been to not be informed directly once the refund was processed. We are actively reviewing our complaint handling procedures and staff training to ensure clearer communication and more efficient resolution processes for all our customers. Your insights are valuable as we work to improve our services. Take care!
Ruk – Customer Experience
Reply from Vanquis
We're so glad to hear that our card has been beneficial in helping your credit score improve. Thank you for your wonderful feedback and 5-star rating!
James - Customer Experience
A trusting company
23 September 2026
Reply from Vanquis
Hi Anthony - Thanks so much for taking the time to rate the service. We are happy that you found our company trusting. We appreciate the 5-stars!
Ruk – Customer Experience
Great app and easy to navigate
Great app and easy to navigate . Manageable credit limit to suit individual needs . Not had to call customer services so cant comment but that also means all going well
24 September 2026
Reply from Vanquis
Hi Allan - We're so happy to hear that you're enjoying our app and finding it easy to navigate! It's great that the credit limit is working well for your individual needs. We're also glad to know that everything is going smoothly.
Ruk - Customer Experience
Brilliant card good communication with…
Brilliant card good communication with customer service and 5***** service
24 September 2026
Reply from Vanquis
Hi Gavin - We appreciate your wonderful feedback and 5-star rating! We are so pleased to hear that you had such a positive experience with our card and customer service.
Ruk - Customer Experience
Very good at listening and helpful have…
Very good at listening and helpful have been with vanquis for a long time now.
6 August 2026
Reply from Vanquis
Hi Ruth - We appreciate your positive feedback! We are so glad to hear that we are good at listening and helpful, and we value your long-standing custom.
Ruk - Customer Experience
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.