The access to sort problems, and ease of making payments. Though information has been excellent, I was a little annoyed that the online banking for credit card payment was ceased. It was replaced with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I find Vanquis very easy to use, the interest rate is very high , but it is helping me to balance out my financial situation.. I did find it a bit disappointing when i was refused credit limit incre... See more
Company replied
I've been a customer of Vanquis Bank for many years. They helped me rebuild my credit rating starting off with a very modest credit limit. I always kept all of my payments up to date, received credit... See more
Company replied
On the occasions I have had to call Vanquis they listened to what I needed to say and they gave me advice which was easy to follow and solved the issue more or less immediately. I was not put on ho... See more
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Company details
Written by the company
Vanquis serves over 1.7 million borrowers and savers in the UK. But while we may be a bank, we see ourselves as different from the traditional high street banks. You don’t need the highest credit score to borrow from us. You don’t need the biggest bank balance to save with us. We’re here for everyone who wants to manage their money better. Whether you're building your credit score, cutting your bills, or saving for your next move, we could help you take life's opportunities. We’re Vanquis – the bank that’s got your back.
Contact info
United Kingdom
- 0330 099 3000
- www.vanquis.co.uk
4.4
Excellent
44K reviews
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Reply from Vanquis
Hi Iain - We're so glad you found our service easy to use and very helpful! Thank you for your five-star review; we appreciate it.
Ruk - Customer Experience
Reply from Vanquis
Hi Raffi - We're so happy to hear that you experienced excellent customer service! We truly appreciate you taking the time to share your positive feedback.
Ruk - Customer Experience
Reply from Vanquis
Hi Barry - We are so happy to hear that you found our team helpful! Thank you for taking the time to share your positive feedback.
Ruk - Customer Experience
Everything about vanquis has been…
Everything about vanquis has been great.
I started some years ago now with a poor credit rating and worked through to get a fantastic one.
Along the way vanquis has helped me by lifting limits at good intervals, plus helped me beyond expectations when i had fraudulent activities to my account. For that forever loyal .. many thanks
21 August 2026
Reply from Vanquis
Hi Steve - We're so happy to hear about your excellent experience and how we've been able to support you in improving your credit rating. It's wonderful to know our assistance with fraudulent activity was helpful. Thank you for your loyalty!
Ruk - Customer Experience
Keeps me on track with using it
Keeps me on track with using it. App very good. Timely reminders and offers
21 August 2026
Reply from Vanquis
Hi Mary - We appreciate your positive feedback and 5-star rating! We're so pleased that our app helps keep you on track with timely reminders and offers.
Ruk - Customer Experience
Been with them for quite a few years…
Been with them for quite a few years now only good things to say about the card services never had an issue at any point .
21 August 2026
Reply from Vanquis
Hi Darryl - We're delighted to hear about your consistently positive experience with our card services over the years. Your loyalty and kind words mean a lot to us!
Ruk - Customer Experience
First card I had after I was bankrupt…
First card I had after I was bankrupt stared me on the right track and helped me get back on the track . Thank you
21 June 2026
Reply from Vanquis
Hi Robert - We are so glad to hear our card helped you get back on track after a difficult time. Thank you for sharing your positive experience with us.
Ruk - Customer Experience
Modern helpful app where I van manage…
Modern helpful app where I van manage and keep check on my account. Helpful customer services and am easy to use system. I have used my card to build my credit score and give me purchase protection. I use my Vanquis for most purchases now as its safe and easy, a good product.
21 August 2026
Reply from Vanquis
Hi Mark - We're so pleased to hear you find our app modern and helpful for managing your account! It's wonderful that our customer service and easy-to-use system have been beneficial, and that you're using your card to build your credit score and for purchase protection.
Ruk - Customer Experience
Trusted company and easy to use
Trusted company and easy to use
The y also guide you on how best to spend your money meaningful to help build your credit school
21 August 2025
Reply from Vanquis
Hi there! We're so happy to hear you find us a trusted company and easy to use! It's great that we've been able to guide you on how to meaningfully spend your money to help build your credit.
Ruk - Customer Experience
Reply from Vanquis
Hi Nick - We appreciate your positive feedback and are so glad to hear that you found the information helpful, fair, and straightforward. Thank you for your review!
Ruk - Customer Experience
Highley Recommended to rebuild your…
Highley Recommended to rebuild your credit score. Be responsible and the rewards are great.
20 August 2026
Reply from Vanquis
Hi there! We're delighted to hear that you highly recommend our services for rebuilding credit scores! It's wonderful to know that being responsible has led to great rewards for you. Thank you for sharing your positive feedback!
Ruk - Customer Experience
Wow what a great experience I have been…
Wow what a great experience I have been having with Vanquis , I thought that it would be just another card , but it is so much more .
Vanquis has helped me manage my budget and they help me with great customer service support as well as a great tips to help me improve my credit score. I would recommend Vanquis to anyone .
20 August 2026
Reply from Vanquis
Hi Hugh - We're so happy to hear that your experience has been so positive and that we've been able to help you manage your budget. It's wonderful to know that our customer service and tips have been valuable in improving your credit score. Thank you for your recommendation!
Ruk - Customer Experience
Reply from Vanquis
Hi Sonia - We're happy to hear that everything went smoothly for you. We appreciate your positive feedback!
Ruk - Customer Experience
All round great service ..Been a…
All round great service ..Been a customer for several years and never had any problems
20 August 2026
Reply from Vanquis
Hi Sharon - We are so pleased to hear that you have been a long-standing customer and have consistently received great service without any problems. Thank you for your kind words.
Ruk - Customer Experience
Great credit card to have always…
Great credit card to have always helpful if you Phone them.
PAUL Wright
20 August 2026
Reply from Vanquis
Hi Paul - We're so glad to hear you find our credit card helpful and appreciate our phone support. Thank you for your positive feedback!
Ruk - Customer Experience
Get offered a credit limit increase
Get offered a credit limit increase, but despite the fact I always pay on time and clear my balance in full every month it’s declined!!
1 August 2026
Reply from Vanquis
Hi John - We appreciate you sharing your experience. We understand your frustration regarding the credit limit increase decision, especially given your payment history. We are always working to improve our processes. If you would like to make a complaint, please get in touch and we'll investigate it for you. Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint. Email: Please include your name, date of birth and home address to vanquis.customercare@vanquis.com. Make sure you tell us about your complaint and how it impacted you. Take care!
Ruk - Customer Experience
can never get into account
18 August 2026
Reply from Vanquis
Hi Debbie - We are sorry to hear you're having trouble accessing your account. We understand how frustrating this can be and we want to help resolve this for you. We have a dedicated team on hand to capture any issues that arise and to provide a resolution as soon as possible. For further support, please email us at vanquisappsupport@vanquis.com or give a call to 0330 099 3065 between 9am-4.30pm and a member of the team will happily assist.
Ruk - Customer Experience
Excellent visa card always there to us…
Excellent visa card always there to us when I have a bit of money on it
5 March 2026
Reply from Vanquis
Hi Jill - We're so pleased to hear you find our card excellent and reliable. Thank you for sharing your positive experience with us!
Ruk – Customer Experience
Don't trust everything they say.
I appreciated Vanquis being there to help me start working on rebuilding my credit score, they even offered me a reduced interest rate. What I didn't appreciate though, was them waiting until I had spent on the card to raise the interest rate back up to the extortionate starter rate, with no warning. That struck me as predatory.
20 August 2025
Reply from Vanquis
Hi Tracey - Thank you for sharing your feedback. We understand your concern regarding the interest rate adjustment and how it impacted your experience. We are reviewing our communication processes to ensure greater clarity and transparency for our customers. If you would like to make a complaint, please get in touch and we'll investigate it for you. Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint. Email: Please include your name, date of birth and home address to vanquis.customercare@vanquis.com. Make sure you tell us about your complaint and how it impacted you.
Ruk - Customer Experience
Reply from Vanquis
Hi there! We're so glad to hear you've had a positive experience with us. We appreciate your feedback!
Ruk – Customer Experience
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