Excellent Customer Service, treated as an individual. Great listening skills and the knowledge of each person I spoke was outstanding. The ordering process was easy, the guys take responsibility if... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ben Haghi and Muheed Ali have been super helpful in helping me make my mind up about my new lease contract. I’ve leased with Vanarama for nearly three years now and, was initially a bit apprehensive... See more
Company replied
This will be my second lease car with Vanarama and each time the agent has been exceptionally helpful and knowledgeable. Godfrey was extremely professional and made the whole process incredibly easy a... See more
Company replied
Company details
Information provided by various external sources
Multi award winning Van and Car leasing broker. Sponsors of The Vanarama National League
Contact info
Mark Road, HP2 7BW, United Kingdom
- www.vanarama.com
4.7
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Website is easy to explore
Website is easy to explore, prices are competitive and customer service is great.
4 February 2026
Reply from Vanarama
Good afternoon Tracey, thank you for taking the time to leave feedback.
We are happy to hear you found our website easy to navigate and appreciate your kind words regarding the customer service you received,
I hope you enjoy your new vehicle!
Kind regards,
Lauren
Reply from Vanarama
Good afternoon Tina, thank you for taking the time to leave feedback.
We appreciate you taking time to leave a positive review!
Kind regards,
Lauren
Reply from Vanarama
Good afternoon William,
Thank you for your positive feedback, we're glad you enjoyed your experience with us!
Kind regards,
Lauren
Quick and efficient
Very quick, efficient and all sorted within just 2 business hours. Very friendly sales advisor. Our 2nd car with Vanerama and very efficient on both occasions
6 February 2026
Reply from Vanarama
Good afternoon, we're happy that everything was quick and efficient, and that you found our advisor friendly. We appreciate you choosing us again and are glad you've had efficient experiences with us.
Peter
Excellent company
Excellent company - efficient, friendly staff and prompt with returning calls, emails etc. Would highly recommend.
12 January 2026
Reply from Vanarama
Good afternoon, we're happy to hear that you enjoyed your experience with our efficient and friendly team. We appreciate your recommendation and thank you for your positive feedback.
Regards
Peter
⛔️⛔️⛔️Leased a van which unfortunately…
⛔️⛔️⛔️Leased a van which unfortunately broke down. Vanarama offered no help, no courtesy vehicle, no refund . The van has been off the road for nearly 3 months with no signs of being fixed. They are still taking payments. I now have had to buy a new van to keep my business running. So now paying for 2 vans. Stay away from this company ⛔️⛔️⛔️ if the vehicle fails, you are on your own
16 November 2025
Unprompted review
Reply from Vanarama
Good afternoon, we're very sorry to hear about the issues you've experienced with the van. However we are leasing brokers and at the outset of the lease you declined our maintenance plan and chose to self-maintain. This means that our ability to help you is limited. The fact that the vehicle has still not been repaired is a matter for the repairing garage and/or the manufacturer. As a self-maintained vehicle you should approach the garage for a courtesy vehicle. As the broker and not the funder we are also unable to offer a refund as the payments for your vehicle are not made to us but are paid to the leasing company. We have explained this to you in some detail following your complaints to us directly.
Regards
Peter
Reply from Vanarama
Good afternoon, we're happy to hear that you found our service fast and professional. Thank you for your positive feedback; we appreciate it.
Personal thank you
I would like to say a personal thanks to Shab in customer service. He went above and beyond for me and was super sensitive regarding my recent bereavement. Professional throughout my contact with him. Looking forward to the delivery of my new Jaicoo 5.
4 February 2026
Reply from Vanarama
Good afternoon, We appreciate your kind words. It means a lot to us that someone from our team could provide support during a difficult time. We are grateful for your feedback and hope you enjoy your new vehicle.
Reply from Vanarama
Good afternoon, We appreciate your positive feedback. We are happy to hear that our communication met your expectations. Thank you.
Fantastic Service
I placed an order for a van late 2025. The service offered by jamie.fitzgerald-beagley was exceptional.
During the initial sales call, Jamie proposed a number of different solutions to meet the needs of my business. Advising on specific lenders and matching my business requirements to a suitable vehicle.
Unfortunately after placing an order, my vehicle was delayed a build date. This is where Vanarama really put the work in. I received an initial call in relation to the delay and if the time frame would cause me any complications (it would have). After my feedback, Jamie put together a new solution and Vanarama negotiated a fantastic package for a new van.
The van has now been delivered and I'm confused by some other reviews. Its brand new, with a 75 reg and minimal delivery mileage (which has been recorded). The van is spotless and perfect for my needs.
Thank you Jamie and the wider team (Elliot Murphy).
It's been a smooth ride and I'm very happy.
2 February 2026
Unprompted review
Reply from Vanarama
Good morning Mike, we really appreciate your positive feedback. We are so glad that the solutions offered met your business needs and that we could negotiate a great package despite the initial delay. It's great to hear you're happy with your new van. Many thanks.
I got a deal for a new car
2 February 2026
Reply from Vanarama
Thank you Gregory, for sharing your positive experience with us. We're happy to hear that you got a great deal on your new vehicle.
1st class service
Kwame was Very professional & helpful
He made the process of leasing a new vehicle easy & stress free.
2 February 2026
Reply from Vanarama
Good morning Mark, we're happy to hear that the leasing process was easy and stress-free. We appreciate your positive feedback and are glad that our team was helpful and professional. Many thanks.
You were fast,efficient and courteous.
You were fast, efficient and very courteous. Please congratulate the whole team.
2 February 2026
Reply from Vanarama
Good morning, we're happy to hear that you had a wonderful experience with our team. We appreciate your kind words and will share them with teh team. Many thanks.
Reply from Vanarama
Morning Neil, we're happy to hear that our communication made the process easy for you. Thank you for your positive feedback; we appreciate it. Many thanks.
Very helpful staff on the phone
30 January 2026
Reply from Vanarama
Hi Kirsten, we appreciate you pointing out our staff's helpfulness. We are so glad to hear about your positive experience. Many thanks
Very easy and transparent deal
Very easy and transparent deal. Kept upto date with everything first class service.
27 January 2026
Reply from Vanarama
Morning Christopher, we're happy to hear that the deal was easy and transparent for you. We appreciate your feedback regarding our service. Thanks.
Great service so far
28 January 2026
Reply from Vanarama
Good morning, we appreciate you taking the time to share your positive experience; we are so glad you are happy with our service. Many thanks.
John Proctor
Shihabul talked me through the process explaining each step throughly in a very professional and friendly way, making sure i understood and agreed with each step.
28 January 2026
Reply from Vanarama
Good morning John, we're happy to hear that the process was thoroughly explained to you in a professional and friendly way. We appreciate you taking the time to share your positive experience with us. Thanks
Disappointed with Vanarama
We have used Vanarama before and everything seemed to be going smoothly, but I have just had a phone call to say that all of a sudden they can not source the van ordered at the price we ordered it, even though all the paperwork etc was completed for the lease.
VERY disappointed.
26 January 2026
Reply from Vanarama
Good morning, thank you for taking the time to leave feedback.
We are sorry to hear of the issues you had with your order. We apologise for any inconvenience caused but unfortunately the change to a factory order was due to circumstances beyond our control.
Regards
Peter
Excellent and promt communication!
Excellent and promt communication!
Very accurate descriptions and follow up information
27 January 2026
Reply from Vanarama
Good morning, We appreciate you taking the time to share your feedback! We are happy to hear that you were satisfied with our clear communication and accurate details.Many thanks.
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