Excellent Customer Service, treated as an individual. Great listening skills and the knowledge of each person I spoke was outstanding. The ordering process was easy, the guys take responsibility if... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ben Haghi and Muheed Ali have been super helpful in helping me make my mind up about my new lease contract. I’ve leased with Vanarama for nearly three years now and, was initially a bit apprehensive... See more
Company replied
This will be my second lease car with Vanarama and each time the agent has been exceptionally helpful and knowledgeable. Godfrey was extremely professional and made the whole process incredibly easy a... See more
Company replied
Company details
Information provided by various external sources
Multi award winning Van and Car leasing broker. Sponsors of The Vanarama National League
Contact info
Mark Road, HP2 7BW, United Kingdom
- www.vanarama.com
4.7
Excellent
8K reviews
Asks customers to review
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Ben was very helpful and understanding
Ben was very helpful and understanding. I got a vrrry quick response and when you email or call they reply quickly.
23 February 2026
Reply from Vanarama
Good afternoon, we're happy to hear that you found Ben helpful and understanding, and we appreciate your feedback regarding our quick response times. Thank you.
Peter
Reply from Vanarama
Good afternoon, we're happy to hear that you had a fantastic experience with our service. Thank you for your positive feedback; we really appreciate it.
Peter
Poor customer service is the new norm.
You know there are two stages to leasing a car, the initial process of getting the quote, price and ordering the car.
You will find that the majority of reviews are based on this part of the process.
When something then goes wrong as in the car does not get delivered on two consecutive days after me taking time off work specifically.
People that stating times they arrived that are utter fabrication as I have CCTV to prove differently. False signatures on delivery notes?
The lack of communication from Vanarama is defening.
There are several other ongoing issues which Vanarama are saying is not their problem now.
Case has now been referred to BVLRA.
12 February 2026
Unprompted review
Reply from Vanarama
Good morning David, we appreciate your feedback , however we have replied in full and the issues you raised remain with the dealer as per our reply. Your charging issues will be with the manufacturer or your energy supplier. as a leasing broker we can't be held responsible for issues such as these.
Peter
Great service and good communication…
Great service and good communication thanks guys
20 February 2026
Reply from Vanarama
Thank you Edward, we're happy to hear that you had a great experience with our service and communication. Thank you for your positive feedback; it means a lot to us.
Regards
Peter
I have used vanarama previously and as…
I have used vanarama previously and as before everything went smoothly and with no complaints. Will use them again in the future.
D.Myhill
19 February 2026
Reply from Vanarama
Thank you David, I'm happy to hear that your experience was smooth and complaint-free, just like before. It's great to know we've consistently met your expectations, and we appreciate your continued trust.
Regards
Peter
Julian was very helpful and efficient…
Julian was very helpful and efficient in the lease of my new van
17 February 2026
Reply from Vanarama
Good afternoon, Gary, we're happy to hear that the lease process for your new van was efficient and helpful. Thank you for sharing your positive experience with us.
Peter
Very efficient and kept up to date on…
Very efficient and kept up to date on what was going on.
19 February 2026
Reply from Vanarama
Good afternoon, we're happy to hear that our efficiency and communication met your expectations. Thank you for your positive feedback; we appreciate it.
Peter
Staff were really helpful
Staff were really helpful, polite when choosing and going through application forms for my new car.
16 February 2026
Reply from Vanarama
Good morning, we're happy to hear that our staff were helpful and polite while you were choosing your new car and completing the application forms. Thank you for your feedback.
Regards
Peter
Reply from Vanarama
Good morning Laura, we're happy to hear that our clear communication was helpful, and you received a great deal. Thank you for your positive feedback.
Regards
Peter
Reply from Vanarama
Morning Sam, we're happy to hear that you found what you needed effortlessly. It is great to know that our customer service was helpful to you. Thank you.
Peter
This is my 2nd car with Vanarama and…
This is my 2nd car with Vanarama and the friendly officiant service has made it a pleasure and very easy
16 February 2026
Reply from Vanarama
Morning Harry, we're happy to hear that our service made getting your second car a pleasure and very easy. Thank you for your continued trust and positive feedback.
Peter
Reply from Vanarama
Many thanks for your reveiw.
Peter
Reply from Vanarama
Good evening, we're happy to hear that you found our process honest and reliable. Thank you for your positive feedback; we appreciate it.
Peter
Excellent service
9 February 2026
Reply from Vanarama
Good morning Simon, thank you for taking the time to leave feedback.
We are happy to hear the service you've received is excellent and hope to continue providing this.
Kind regards,
Lauren
Highly Recommend Vanarama
We’ve just taken delivery of our third vehicle with Vanarama, and as always, the service has been excellent. Godfrey was fantastic... professional, helpful, and genuinely lovely to deal with throughout the process. He made everything smooth and straightforward. I wouldn’t hesitate to recommend Vanarama to anyone looking for a hassle free experience.
11 February 2026
Reply from Vanarama
Good morning Katie,
We are thrilled to hear you have had such a positive experience with us and really appreciate you as a loyal customer.
Thank you for your kind words regarding Godfrey, I will be sure to pass the feedback on to management!
Kind regards,
Lauren
Reply from Vanarama
Good afternoon Richard, thank you for taking the time to leave feedback.
We are glad you found our process easy and hope to continue providing a great service.
Thanks,
Lauren
Really good communication with Will to…
Really good communication with Will to get things moving. Just waiting on arrival of new van.
9 February 2026
Reply from Vanarama
Good afternoon William, thank you for taking the time to leave feedback.
We appreciate your kind words regarding your Account Manager, Will, and have passed on the feedback to management!
I hope you enjoy your new vehicle.
Kind regards,
Lauren
Great Service!
VEry helpful, fast and friendly service. Helped me with exactly what I was looking for at the best rate available.
7 February 2026
Reply from Vanarama
Good afternoon,
We're happy to hear that you found our service helpful, fast, and friendly! We appreciate your feedback and are glad we could assist you in finding exactly what you were looking for at a great rate.
Kind regards,
Lauren
Very helpful and friendly
Very helpful and friendly. I’m on my 2nd van now. Very pleased 👍🏽
9 February 2026
Reply from Vanarama
Good afternoon Thomas, thank you for taking the time to leave feedback.
We are thrilled to have you as a returning customer and appreciate your kind words regarding the team.
Kind regards,
Lauren
Excellent communication with Vanarama…
Excellent communication with Vanarama agents through phone calls,texts and emails. The procedure was fast and straightforward.
5 February 2026
Reply from Vanarama
Good afternoon Albert, thank you for taking the time to leave feedback.
We are thrilled to hear the team have provided excellent communication and appreciate you taking the time to leave such a positive review.
Kind regards,
Lauren
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