Vacatia Reviews 

307
TrustScore 3 out of 5

3.0

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Rated 2 out of 5 stars

I am and owner at Grandview.I did extra vacations at The Berkley Las Vegas I rented 4 rooms. Dirty, not like the past.No maid service. Contacted Vacatia they just aquired Vacation Village, sa... See more

Rated 5 out of 5 stars

Scottsdale Camelback Resort is a relaxing getaway destination. The units are nicely furnished and the kitchen is well-stocked for any home cooking, or make use of the poolside restaurant and bar. The... See more

Rated 1 out of 5 stars

Ever since we purchased our unit at Grandview Las Vegas, we have placed our unit in the rental pool. Since we began using the rental pool, we have consistently received a rent check that was at lease... See more

Rated 5 out of 5 stars

The wonderful staff always makes our stay great. Also, the small size of the resort allows greater comfort. I always expect the best as it has been but must add that the pool area is showing signs of... See more

Company details

  1. Vacation Rental
  2. Travel Agency

Written by the company

Vacatia is the resort marketplace for vacationing families and friends. Our mission is to make family vacations better and to help family resorts thrive. We make it easy for guests to find and instantly book their perfect resort residence, combining the space of a home and the services of a hotel. Vacatia provides real-time rental listings, large photos, floor plans, and detailed resort information, supported by Vacatia Guest Care and multiple flexible payment options. We work with 600+ select professionally managed resorts and resort residence owners at leading hospitality, vacation ownership (timeshare), and premier independent resorts. Vacatia also partners with select brands to operate vacation ownership marketplaces. Vacatia is a member of the Family Travel Association and the American Resort Development Association (ARDA), which named Vacatia the winner of the "ACE Innovator Award: Industry Partner" category of the 2017 ARDA Awards. Vacatia is venture-backed company founded in 2013, and is headquartered in San Francisco Bay Area, CA.


Contact info

3.0

Average

TrustScore 3 out of 5

307 reviews

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3.0

All reviews

(307)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

I would certainly recommend Vacatia

I would certainly recommend Vacatia, as we needed to find accommodation at the last minute, and I was very impressed with the service and accommodation that we found with them. Thank you so much.

6 July 2017
Unprompted review
Rated 4 out of 5 stars

We really enjoyed staying here

We really enjoyed staying here, only downfall was the dryer only worked on one setting and we did not find that out until having to hang our clothes out to dry. The living room furniture and the carpet were a bit dated. But I would stay here again anytime because the price was very affordable for a 3 bedroom.

5 July 2017
Unprompted review
Rated 5 out of 5 stars

I was skeptical about using Vacatia but …

I was skeptical about using Vacatia but wanted to give it a try. I will be using Vacatia again as I was pleased with the payment schedule for my vacation,the emails letting me know that money was going to be drafted,the email just before I went on vacation and the customer service that I received when I had difficulty at tMyrtlewioods Villas in Myrtle Beach SC due to habing to move serveral times because the owners said they had King beds when in fact they were just queens. I was presently suprised with Vacatia. My entire experience with Vacatia exceeded my expectation.

5 July 2017
Unprompted review
Rated 2 out of 5 stars

When we got there there was nothing but …

When we got there there was nothing but smart A$$ people behind the desk The woman in front of us was treated so badly because she's never stayed there before. The woman on the desk just rolled her eyes and talk to her like she was in idiot. There was no parking and it rain and the back parking lot flood and no one bothered to put up a sign or anything that says parking lot may flood. One of the cars got flood and all the front desk could say,"Not my problem." I was not too impressed with the whole experience!!

5 July 2017
Unprompted review
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Reply from Vacatia

Lisa- We are very sorry to hear of your experience at the resort. We strive to handpick only the best resorts for family and friends vacations. Due to the seriousness of this situation, this has been brought to our executives attention and we will contact the resort's management, investigate, and take appropriate action, up to and including removing this resort from Vacatia. In the future, please contact Vacatia Guest Care while you are at the resort and we should be able to immediately assist! Thank you for visiting Vacatia and especially taking the time to share your feedback.

Rated 2 out of 5 stars

Had to see it to believe it....

The rooms were great and wel furnished as long as you didn't need salt or pepper. The staff was even very friendly.

However I had so many confrontations with dozens of unsupervised kids in the pools without any adults. Children and adults running and screaming and drinking in the parking lot till I security finally came and ran them inside. Even that didn't do any good for more than the one night and if security came around they would just be quiet till they left. There was one very large lady laying across the hood of a car and that car then drove her around the complex. There was another lady literally 50 feet from the entrance to the main building changing clothes wearing nothing but a tank top and no bottoms. My kids saw all this and there is very little you can do to explain that to kids.
Like I said, the rooms were great and the staff was polite, but I would never expose my family to that environment again for our "family" vacation!

2 July 2017
Unprompted review
Rated 5 out of 5 stars

Amazing

OMG! you know how sometime you make reservations and the place look nothing like the pictures? Well this was not one of those times. everything was just like the pictures. The customer services was exceptional. I would defiantly go again.

1 July 2017
Unprompted review
Rated 4 out of 5 stars

Accommodations!

I was pleased with my accommodation. We had plenty of space for everyone.The swimming pool and lazy river was not all that great. We had to bring our own tubes. I would book from vacatia again.

30 June 2017
Unprompted review
Rated 5 out of 5 stars

I would like to specially think Cythia …

I would like to specially think Cythia for being so patient and kind. She is a great travel planner; she took her time to look into everything to make our vacation special and memorable. I will definitely recommend this company. Their service and staff are impeccable and will continue booking with them in the future.

30 June 2017
Unprompted review
Rated 5 out of 5 stars

Family Vacation

I didn't have any problems. Even though i arrived late, the front desk told me everything i need to know to get into my unit and checked in the next morning. Perfect location from the things we wanted to do.

29 June 2017
Unprompted review

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