Vacatia Reviews 

307
TrustScore 3 out of 5

3.0

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Rated 2 out of 5 stars

I am and owner at Grandview.I did extra vacations at The Berkley Las Vegas I rented 4 rooms. Dirty, not like the past.No maid service. Contacted Vacatia they just aquired Vacation Village, sa... See more

Rated 5 out of 5 stars

Scottsdale Camelback Resort is a relaxing getaway destination. The units are nicely furnished and the kitchen is well-stocked for any home cooking, or make use of the poolside restaurant and bar. The... See more

Rated 1 out of 5 stars

Ever since we purchased our unit at Grandview Las Vegas, we have placed our unit in the rental pool. Since we began using the rental pool, we have consistently received a rent check that was at lease... See more

Rated 5 out of 5 stars

The wonderful staff always makes our stay great. Also, the small size of the resort allows greater comfort. I always expect the best as it has been but must add that the pool area is showing signs of... See more

Company details

  1. Vacation Rental
  2. Travel Agency

Written by the company

Vacatia is the resort marketplace for vacationing families and friends. Our mission is to make family vacations better and to help family resorts thrive. We make it easy for guests to find and instantly book their perfect resort residence, combining the space of a home and the services of a hotel. Vacatia provides real-time rental listings, large photos, floor plans, and detailed resort information, supported by Vacatia Guest Care and multiple flexible payment options. We work with 600+ select professionally managed resorts and resort residence owners at leading hospitality, vacation ownership (timeshare), and premier independent resorts. Vacatia also partners with select brands to operate vacation ownership marketplaces. Vacatia is a member of the Family Travel Association and the American Resort Development Association (ARDA), which named Vacatia the winner of the "ACE Innovator Award: Industry Partner" category of the 2017 ARDA Awards. Vacatia is venture-backed company founded in 2013, and is headquartered in San Francisco Bay Area, CA.


Contact info

3.0

Average

TrustScore 3 out of 5

307 reviews

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Hasn’t replied to negative reviews

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3.0

All reviews

(307)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Great beach experience

Everything was clean and comfortable. The beach chairs were out everyday early, the staff was very friendly and helpful and the pool was great.

28 July 2017
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. So glad everything was taking care of and I just had to show up. If I had any questions they were very friendly and there to help.

27 July 2017
Unprompted review
Rated 2 out of 5 stars

Could use a freshening up

Could use a freshening up! Overall location and size of property were as advertised and more than adequate for a large group. Major complaint which I had with the house (and reason for low rating) was on overall cleanliness. Carpets were so filthy throughout (especially staircases and bedrooms) that was difficult to stomach walking on them. Also found condition of bathrooms to be less than appealing. Price point for the rental was great but old adage of getting what you pay for is very applicable here.

27 July 2017
Unprompted review
Rated 5 out of 5 stars

Loved our resort!

Very easy to make a reservation. We were not happy with our original resort. Thanks to Daniel at Vacatia, our problem was rectified immediately!

26 July 2017
Unprompted review
Rated 4 out of 5 stars

Great great great place for family and …

Great great great place for family and friends only thing bad I will say is a problem that can be fixed around the pool at night u might see a few big rats but they r not in the town homes or nothing jus at nite around the pool comin from the field on the side of pool but a1 place

26 July 2017
Unprompted review
Rated 4 out of 5 stars

Great experience

Great experience the place was very clean the rooms are big . No noisy hallways at night . The views were wonderful and the people were very nice very family oriented . Great deal for the money . Would definitely go again and recommend to my friends and family !

25 July 2017
Unprompted review
Rated 5 out of 5 stars

Great place to stay

Great place to stay! Loved the villa, it had everything we needed, great location, easy check in and out, friendly staff. We can't wait to plan another get away!

22 July 2017
Unprompted review
Rated 3 out of 5 stars

The unit we were in needs some major …

The unit we were in needs some major updating... quite a few of the outlets did not work,refrig was noisy and bins broken, rug was very dirty, back balcony was dirty as well... I will say this.. the representatives at Vacatia were extremely helpful and professional... dealing with them was a pleasure!

14 July 2017
Unprompted review
Rated 5 out of 5 stars

Xavier at Vacatia was wonderful to work …

Xavier at Vacatia was wonderful to work with, unfortunately, the resort we stayed at was not what we expected and Xavier worked very hard to immediately move us to a resort that was much more family oriented and safe. I would use Vacatia for all of my travel needs! Thank you Xavier!!

13 July 2017
Unprompted review
Rated 3 out of 5 stars

Beware of Extra Fees!

The whole process was easy and the resort looked exactly like the pictures which was great!!
I give 3 stars because one of the draws of using Vacationa was " fees included" compared to the others but unfortunately we were charged another 100.00 ( approx)in fees once we checked in to the resort, very disappointing.
Not sure I would use again.

12 July 2017
Unprompted review
Vacatia logo

Reply from Vacatia

We are very happy to hear you enjoyed the resort and your vacation. We are also sorry to hear you were surprised by the amenities fee charged at and by the resort (not Vacatia). Resort fees are reasonably commonplace in the resort industry. As a service, we do provide the amount of the fee (provided to us by the resort) on our web site check out page and in our booking confirmation email. Did the actual amount differ? Please let us know so we can follow up. Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Had a wonderful time

Had a wonderful time. The staff of Vacatia was great. I talked to 5 different representatives, all very nice and knowledgeable about each resort. I had a special request for accommodations for a handicap senior. I was told they could not guarantee, but they would try to accommodate. Well, they went over and above to accommodate my dad and his need for no stairs and close parking for his wheel chair.

10 July 2017
Unprompted review
Rated 5 out of 5 stars

I didn't get exactly the accommodation …

I didn't get exactly the accommodation I expected but I don't think it was Vacatia's fault. Finding the rental property took some time but the process of booking it and paying for it was smooth. No hitches when checking in, just carried the email confirmation I received. I would use this service again.

8 July 2017
Unprompted review
Rated 5 out of 5 stars

Gained a Returning Customer!

The entire process was awesome. Payments happened as scheduled. All fees not covered by Vacatia were disclosed upfront. We did not encounter any surprises. The accommodations were just as they were described. I will certainly use them again.

8 July 2017
Unprompted review
Rated 5 out of 5 stars

Excellent

Our stay was wonderful and the staff provided excellent customer service. Planning to come back next year.

8 July 2017
Unprompted review
Rated 4 out of 5 stars

Great time

Outside of some ant problems I had a wonderful time and will use this company for all my Orlando accommodations

7 July 2017
Unprompted review
Rated 1 out of 5 stars

Though the property was nice

Though the property was nice, immediately after checking in, they directed us to a sales man. No ice on the freezer, no cleaning services or changes of towers, etc, and after paying the rate I did and not able to check it n the until very late, they were not accommodating with a late checkout. Not a good experience.

7 July 2017
Unprompted review
Vacatia logo

Reply from Vacatia

Clari- We are sorry to hear of the less the perfect situation at the resort. We will contact the resort's management to let them know of your experience. In the future, please contact Vacatia Guest Care while you are at the resort and we should be able to assist! Thank you for taking the time to share your feedback so we can work to improve our guests' vacations!

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