I made a silly error when booking and didn't the read small print -- I rang Vacanceselect the next day to cancel my holiday and rebook. They were brilliant. They answered the phone promptly, the servi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
+ The fact you get an answer straight away. - However, it's a shame I have to pay an additional 30€ because I asked to add (so I decided to pay more!) an extra night to my stay only one day after m... See more
Cottage was Lovely and great location. There are a few things that could be improved. It need a window blind in the upstairs Bedroom. We could not find the outdoor dog cleaning area ? The photo... See more
We want to give you from vacanselect 10 stars but can only give 5 because in Holland but also in Italy they helped us very good and give us good service. The lady from Italy that helped us was ver... See more
Company details
About VacanceSelect
Written by the company
VacanceSelect is the European specialist in camping, glamping and holiday villages. With a choice of more than 1300 campsites and holiday villages in 16 European countries, we offer the best holiday experiences throughout Europe.
We work together with the best campsites and tour operators and with nearly 40 years of experience, our experienced team of holiday specialist are happy to go the extra mile for our customers. Our core values are passion, personal contact and hospitality.
Within three decades, VacanceSelect developed into a global player offering more than 31,000 accommodations. In 2023, VacanceSelect has been acquired by CampingVision. We have updated the brand's appearance, including the logo and website, which now has even greater search functionalities and new features.
We work together with the best campsites and tour operators and with nearly 40 years of experience, our experienced team of holiday specialist are happy to go the extra mile for our customers. Our core values are passion, personal contact and hospitality.
Within three decades, VacanceSelect developed into a global player offering more than 31,000 accommodations. In 2023, VacanceSelect has been acquired by CampingVision. We have updated the brand's appearance, including the logo and website, which now has even greater search functionalities and new features.
Written by the company
Contact info
Bijster 13, 4817 HZ, BREDA, Netherlands
- +31 (0)416 849852
- www.vacanceselect.com
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I guess I was manipulated
One evening I wanted to book a mobile home in a camping. I selected one but I did not completed the booking. Next day I went back to the page and it showed that only one mobile home can be booked, the three other has already booked. I finished the booking. Next day I went back to the page, and the mobile homes were free again. I guess that this was a manipulation to urge me to book.
10 April 2024
Reply from VacanceSelect
Dear Sandor,
Thank you for your review and feedback.
As we do not offer own accommodations but working together with campsites and partners we are dependent on their availability and prices. In case you need some help or if you have any questions do not hesitate to contact us.
Kind regards,
Karin Team VacanceSelect
Just one little disadvantage
Just one little disadvantage - isn't possible to view how much mobilhomes are free from one type in the offer list. But everything others are good still.
8 April 2024
All good
Easy reservation, friendly slovenian agent, quick solutions, unbelievebly quick answer on my questions... And more... Until now u have all my respect... I hope that i will good experience with your company on my vacacion too..
Best regards
5 April 2024
Excellent cutomer care service
Excellent cutomer care service, data correctin and answer in 24 hours by email.
4 April 2024
Personale cordiale e disponibile.
4 April 2024
Fast and efficient booking process with…
Fast and efficient booking process with easy visibility of all the available rental properties on various dates. Competitors need to take a leaf out of the VacanceSelect book !!
4 April 2024
I’m very happy with your company
I’m very happy with your company, It’s been many times know when I booked a holiday with you.
9 March 2024
Missing functionality to be able to…
Missing functionality to be able to select multiple of the same accommodation.
6 March 2024
The reservation was confirmed quickly
The reservation was confirmed quickly. I received the answers to all my questions. The agent was very polite and kind. I like that I have an account where I can pay directly by bank card in HUF.
23 February 2024
Let's wait for the end!
Everything was fine with the information, order and payment, but the main thing comes only after that. My opinion is much more important after returning home.
23 February 2024
Easy reservation process
Easy reservation process and fast confirmation reply. Great customer service.
9 February 2024
Good experience.
We booked last year and had a good experience from the online booking process through to our camp personnel all good no issues.
8 February 2024
Excellent customer service
Great service, changes made to my booking as requested and prompt communication keeping me informed. Overall excellent customer service.
3 February 2024
Reply from VacanceSelect
Dear O´Connor family,
Thank you very much for your 5-star review!
Kind regards,
Nelleke, team Vacanceselect
Excellent customer service
Excellent customer service. Staff so helpful and very prompt with reply’s to emails.
30 January 2024
Reply from VacanceSelect
Dear Karen, thank you for your review and feedback. Good to hear that you appreciate our customer service. Kind regards, Team VacanceSelect Colinda
Very easy to book
24 January 2024
Reply from VacanceSelect
Dear family,
Thank you very much for your 5-star review!
Kind regards,
Nelleke, team Vacanceselect
Easy to contact and helpful
This is the second time we have used this company, previously they were called Lux camp. And we have not had any problems.
They are always very helpful, easy to contact either by phone or message and respond quickly.
24 January 2024
Reply from VacanceSelect
Dear Cain thank you for your review and feedback. Good to hear that you appreciate our customer service. Kind regards, Team VacanceSelect Colinda
Great service
19 January 2024
Reply from VacanceSelect
Dear family,
Thank you for your positive review.
Kind regards,
Karin Team VacanceSelect
Online booking
When I made my booking I done so on the Web page and did not have an account. When I wanted to make a payment I discovered I needed to make an account. After I made my account with vacanceselect I had to make a new booking as my original booking did not show up on my account. Subsequently I emailed vacance select to cancel one of my booking to avoid any further confusion. So perhaps my advice would be When someone is making a booking a pop up should appear to notify people to set up an account first to avoid problems.
19 January 2024
Reply from VacanceSelect
Dear family,
Thank you for taking your time to write a review. We are sorry to read that the making of your booking did not meet your expectations and you had to make an account first. As of the 1st of October 2023 VacanceSelect is part of CampingVision, a new, experienced customer care team with local specialists will be dealing with your future holidays. Please reach out to us through the help centre on our website, our helpful team is at your service to answer your questions and help you with all your booking inquiries. We look forward to being of assistance to you.
Kind regards, T
Karin Team VacanceSelect
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.