V12 Sports And Classics Reviews 

14,722
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,986 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly, highly knowledgeable, and extremely professional staff who work hard to make the entire vehicle purchasing process exceptionally smooth, comfortable, and completely stress-free. Many individuals strongly appreciate the clear communication, helpful guidance, and genuinely supportive approach provided by team members throughout every single step of their visit. Though some customers noted serious concerns regarding incomplete vehicle history records, missing information, and unexpected post-purchase mechanical faults discovered after driving away. A few reviewers also experienced significant difficulties and poor communication when trying to resolve these frustrating problems with the after-sales support team.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the purchasing process. Reviewers... See more

Service

Reviewers mention ambiguous feedback about service, with many praising the friendly and efficient staff who... See more

Product

Customers had ambiguous experiences with product, reflecting mixed views on vehicle purchases. While many... See more

Customer service

People report ambiguous experiences with customer service. While some reviewers praise helpful staff and... See more

User experience

Clients share positive opinions on user experience, describing the entire process as smooth, straightforward,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Up to yet ok but very disappointed that when your told you get years AA cover after email sent by AA to activate it’s for one roadside visit !! Hoping my hold warranty I’ve purchased is genuine, they... See more

Company replied

Rated 4 out of 5 stars

Over all pleasant service and very affordable prices. The only hiccup was that we where told that keys are low battery but promised by the seller that they just put brand new ones in and when get hom... See more

Company replied

Rated 4 out of 5 stars

Visited V12 Sports and Classics Wolverhampton to look at a car. The staff were approachable and easy to talk to, which made the experience comfortable. Jess was lovely throughout. They were friendly a... See more

Company replied

Rated 4 out of 5 stars

Transaction was very nice and smooth. Kept me updated through every process through emails and when I came into the actual building the staff were very friendly. Simon who dealt with the actual tran... See more

Company replied


Company details

  1. Used Car Dealer
  2. Car Dealer
  3. Motor Vehicle Dealer

Written by the company

V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop


Contact info


4.0

Great

TrustScore 4 out of 5

15K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(14,722)

1,836 reviews in the last 12 months

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Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with, Robin and Mia made the whole process very pleasant,highly recommended.

15 August 2026
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for your fantastic feedback! We’re delighted to hear that Robin and Mia made the whole process pleasant and straightforward. We really appreciate your recommendation and hope you enjoy your new car. We wish you many happy miles ahead!

Rated 5 out of 5 stars

So pleased with the car and service great service

So pleased with the car and service, Ryan was an amazing sales person, wasn't pushy and gave us time to think and make our choice, Raggan took us through then them point of the sale and was great.
Highly recommend.

16 August 2026
Unprompted review
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Reply from V12 Sports And Classics

Thank you so much for your wonderful feedback! We’re delighted to hear that you’re pleased with both your new car and the service you received. It’s fantastic to hear that Ryan gave you the time and space to make the right choice without any pressure, and that Raggan made the rest of the process smooth and straightforward. We’ll be sure to pass your kind words on to both of them. Enjoy your new vehicle, and thank you for the recommendation!

Rated 5 out of 5 stars

They are very professional people and…

They are very professional people and friendly l would recommend them to all my friends

12 August 2026
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Reply from V12 Sports And Classics

Thank you so much for your kind words and recommendation! We’re delighted to hear that you found the team professional and friendly. We really appreciate you taking the time to share your experience, and we hope to see you again in the future!

Rated 5 out of 5 stars

Great experience purchasing my new…

Great experience purchasing my new vehicle from the hinckley branch. Start to finish smooth experience.

Alkesh did my handover. He was fantastic and helped me though all paper work got me on my way asap.

True asset to the business. Keep up the good work mate.

16 August 2026
Unprompted review
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Reply from V12 Sports And Classics

Thank you for your fantastic feedback! We’re delighted to hear that you had such a smooth experience from start to finish at our Hinckley branch. It’s great to hear that Alkesh made the handover easy and efficient and was able to get you on your way quickly. We’ll be sure to pass your kind words on to him. Enjoy your new vehicle and happy motoring!

Rated 5 out of 5 stars

This is the second car I’ve purchased…

This is the second car I’ve purchased from V12 Sports and Classics Wolverhampton. The process was clear and straightforward, and Sarda was very helpful on both occasions.

16 August 2026
Unprompted review
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for choosing V12 Sports and Classics Wolverhampton for a second time! We’re delighted to hear that you found the process clear and straightforward on both occasions. It’s fantastic to know that Sarda was so helpful throughout your experiences. We really appreciate your continued loyalty and hope you enjoy your new car!

Rated 1 out of 5 stars

Purchased a Tiguan and also took out…

Purchased a Tiguan and also took out the warranty. At time of purchase I was told that you can choose your own repairer if they are a VAT registered garage. A week after purchase the car has a fault with travel assist. I called the warranty people to be given a garage in another county a significant distance away from me. I was told I had to take the car there for diagnostics, pay for it and then take it back at a later date for repair if it was covered by the warranty. I explained I was disabled and due to the distance would prefer a local garage. You have to take it to a garage with such a ridiculously low hoirly rate that it's nigh on impossible to find one. They were not interested in my disability so I ended up paying for the repairs out of my own pocket and am currently 2k worse off. Avoid the garage.

2 July 2026
Unprompted review
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for sharing your experience. We are very sorry to hear about the difficulties you have encountered with your Tiguan and the warranty process.

We understand how frustrating this must have been, particularly as you were given information at the point of purchase regarding your choice of repairer and subsequently faced difficulties finding a suitable local garage.

We appreciate that having to pay for repairs yourself and being around £2,000 out of pocket has understandably caused significant frustration. This is certainly not the experience we would want any customer to have.

We would like the opportunity to investigate what happened, including the information provided at the point of sale and the handling of your warranty claim. Please contact us directly with your vehicle registration and contact details so we can locate your records and escalate this to the appropriate team.

We apologise for the inconvenience and frustration caused and hope we can work with you to understand what happened and find an appropriate resolution.

Rated 1 out of 5 stars

Absolute farce

Absolute farce - arrived to what can only be described as a house full of headless chickens, absolutely no organisation just complete pandemonium. No one knew what they were doing, I waited close to two hours for a test drive, I was originally speaking to someone, but they said I should talk to someone else?! By the time I was eventually spoken to, the car I wanted to see was already sold! If I could give less stars I would!!

15 August 2026
Unprompted review
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Reply from V12 Sports And Classics

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and can understand your frustration, particularly after waiting almost two hours only to find that the vehicle you were interested in had already been sold.

We apologise for the lack of organisation and communication you experienced during your visit. Being passed between different members of the team and left waiting for such a long period is certainly not the level of service we aim to provide.

We appreciate that this resulted in a very disappointing and frustrating experience, and we are sorry that we were unable to assist you with the vehicle you had travelled to see. Your comments will be shared with the relevant management team so that the issues you have raised can be addressed.

We apologise again for the inconvenience and disappointment caused.

Rated 5 out of 5 stars

"Big thank you to Mr Mou at V12 sports…

"Big thank you to Mr Mou at V12 sports and classic ! The way he served me was top class and made it so easy for me to decide to take the car. Professional, patient, and honest. Highly recommend V12 sports and classics .! ( Mosese Kaulotu)

15 August 2026
Unprompted review
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Reply from V12 Sports And Classics

Thank you so much, Mosese, for your fantastic feedback! We’re delighted to hear that Mr Mou provided such a professional, patient, and honest service and made the whole process easy for you. We’ll be sure to pass your kind words on to him. Thank you for recommending V12 Sports and Classics, and we hope you enjoy your new car!

Rated 5 out of 5 stars

Car purchase

Met Daniel, who showed us round the car in question, he was straight talking and honest to deal with, which is exactly what is needed when buying a car you have saved up for over a long time.
There were a few points to talk about and with a check in with his manager a deal was done.
No additional charges or additions, which was refreshing.
Company A+++
Daniel A++++

Absolutely fantastic service and experience, which made buying a car a pleasure, credit to Daniel on this.

We will be certainly looking at their stock when I renew again.

Thanks again
Matt & Jess

15 August 2026
Unprompted review
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you so much, Matt and Jess, for your fantastic and detailed feedback! We’re delighted to hear that Daniel provided you with the honest, straightforward service you were looking for and made the whole experience of buying your car such a pleasure.

It’s great to hear that everything was handled clearly and that you felt comfortable throughout the process. We’ll be sure to pass your kind words and A++++ rating on to Daniel — he’ll be thrilled to know he made such a positive impression.

Thank you for choosing V12 Sports and Classics, and we look forward to welcoming you back when you’re ready for your next car. Enjoy your new vehicle!

Rated 5 out of 5 stars

amazing all i can say

amazing all i can say

15 August 2026
Unprompted review
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you so much for your amazing feedback! We’re delighted to hear that you had such a great experience. We really appreciate your kind words and hope you enjoy your new car!

Rated 5 out of 5 stars

Jack great service thanks

Jack great service thanks

15 August 2026
Unprompted review
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for your kind feedback! We’re delighted to hear that Jack provided you with great service. We’ll be sure to pass on your thanks. Enjoy your new car and we hope to see you again in the future!

Rated 5 out of 5 stars

Just bought a Tesla from V12 Hinckley.

Just bought a Tesla from V12 Hinckley.
I spoke to Mo who handled the sales and Alpesh from handover. Both of them were highly professional, friendly and jovial.
I look forward to coming back

15 August 2026
Unprompted review
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for your fantastic feedback! We’re delighted to hear that Mo and Alpesh made your Tesla purchase at our Hinckley branch such a positive experience. It’s great to know they were both professional, friendly, and welcoming throughout the process. We really appreciate your kind words and look forward to welcoming you back in the future. Enjoy your Tesla and happy motoring!

Rated 5 out of 5 stars

Rayyan and Omid was very helpful…

Rayyan and Omid was very helpful though-out the whole process, with explaining and with buying the car. Thank you so much

15 August 2026
Unprompted review
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you so much for your lovely feedback! We’re delighted to hear that Rayyan and Omid were so helpful throughout the whole process and made everything clear and straightforward for you. We’ll be sure to pass your kind words on to them. Enjoy your new car, and thank you for choosing V12 Sports and Classics!

Rated 5 out of 5 stars

Coner was fab from start to finish

Conor was fab from start to finish. A big thank you

15 August 2026
Unprompted review
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for your lovely feedback! We’re delighted to hear that Conor was fantastic from start to finish. We’ll be sure to pass on your kind words to him. Enjoy your new car, and thank you for choosing V12 Sports and Classics!

Rated 5 out of 5 stars

Tony and Mia

Great service, everything was great. Thank you so much to Tony and Mia for all their help - they're a credit to the team.

15 August 2026
Unprompted review
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you so much for your fantastic feedback! We’re delighted to hear that you received great service and that Tony and Mia were so helpful throughout your experience. We’ll be sure to pass on your kind words to them — they’ll be thrilled to know they’re a credit to the team. Enjoy your new car!

Rated 5 out of 5 stars

Both Ryan and alpesh were great

Both Ryan and alpesh were great. Ryan worked with us to make the transaction happen and alpesh made the handover smooth

15 August 2026
Unprompted review
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for your wonderful feedback! We’re delighted to hear that Ryan and Alpesh were both great throughout your experience. It’s fantastic to know that Ryan helped make the transaction happen and Alpesh made the handover smooth and straightforward. We’ll be sure to pass your kind words on to them. Enjoy your new car and happy motoring!

Rated 5 out of 5 stars

Supportive staff

Sanya made my experience so easy! she made the whole process to smooth and worked hard to ensure i got the best offers on my new car. highly recommend her for anyone who goes into the Hinkley branch

15 August 2026
Unprompted review
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you so much for your wonderful feedback! We’re delighted to hear that Sanya made your car-buying experience so easy and smooth, and that she worked hard to help you get the best offer. We’ll be sure to pass your kind words on to her. Thank you for recommending Sanya and our Hinckley branch — we hope you enjoy your new car!

Rated 5 out of 5 stars

Jess was really helpful and overall a…

Jess was really helpful and overall a great experience.

15 August 2026
Unprompted review
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you for your lovely feedback! We’re delighted to hear that Jess was so helpful and that you had a great overall experience. We’ll be sure to pass your kind words on to her. Enjoy your new car!

Rated 5 out of 5 stars

V12 is great! Thanks Jack and Lee!

Thanks Jack and Lee for sorting me out. Got to V12 on a busy evening and they were great with care and information. Love my new car! Great dealership with a range of vehicles low mileage and the team were helpful pre sale and during sale.

30 July 2026
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you so much for your fantastic feedback! We’re delighted to hear that Jack and Lee looked after you so well, especially on a busy evening. It’s great to know the team provided you with helpful information and excellent care throughout the process. We’re thrilled that you love your new car! Enjoy it, and thank you for choosing V12 Sports and Classics.

Rated 5 out of 5 stars

5* Service, fantastic team ⭐️

We were first welcomed by Ryan who was a lovely bloke. Very welcoming and accommodating, he offered us a drink and brought it to us. He made conversation about tattoos as we both have similar themes. We were then passed onto Jess from sales. Jess was also lovely, she ensured that she answered every question we asked and took us to the car to have a look around before we made the deal as we had already been on the Monday and completed the test drive. After we purchased the car we was handed over to Mia to complete the handover of the car. Mia was fantastic she is such an enthusiastic person. She had us laughing and made the whole situation rememberable. She also ensured that we knew all information and answered any further questions we had. I’d also like to mention the manager Wes, he was accommodating and sorted a few bits out on the car very quickly to make the service even better. These 4 people are a massive asset to the V12 team. Thank you guys!

14 August 2026
Unprompted review
V12 Sports And Classics logo

Reply from V12 Sports And Classics

Thank you so much for taking the time to share such wonderful and detailed feedback! We’re thrilled to hear that Ryan, Jess, Mia and Wes all played a part in making your car-buying experience so enjoyable and memorable.

It’s fantastic to hear that Ryan made you feel welcome, Jess was helpful and thorough, Mia made the handover fun and informative, and Wes was on hand to make sure everything was sorted quickly. We’ll be sure to pass your kind words on to all four of them — they’ll be delighted to know how much you appreciated their efforts.

Thank you for choosing V12 Sports and Classics, and we hope you enjoy many happy miles in your new car!

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