Visited V12 sports and classics Hinckley today, looking for a car after 22 years of having a company car. I was finding the process very daunting until I spoke to a staff member, Ben. He was very... See more
Company replied
Location
Switch location23 Harrowbrook Rd, Hinckley LE10 3DJ, LE103DJ Hinckley, GB
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Visited the dealership to pick up my new car. Ash was very friendly and professional throughout. They took their time to explain everything clearly and made sure I understood the details. The handover... See more
Company replied
Saroa was very courteous and friendly throughout our experience. They provided all the information we needed and made sure to explain everything clearly. Their approach felt professional, and they wer... See more
Company replied
Be very aware of Warranty 2000 offer as they will tell you that almost everything is covered but so far is not true at all...when it comes to a problem they will argue straight away that it was WEAR... See more
Company details
Written by the company
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
Contact info
23 Harrowbrook Rd, Hinckley LE10 3DJ, LE103DJ, Hinckley, United Kingdom
4.1
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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Total scam merchants
Total scam merchants! Took 10K payment towards a car and then sold it to someone else a day later !!!!. Excuse after excuse .. still waiting on the money back. Raised a complaint with trading standards. They have a carefully rehersed script... to try and delay returning your money with the lure of an alternative vehicle. Luckily I paid with a credit card so I am covered. I probably dodged a bullet as I would hate to think what they mask on the cars they sell or when faults occur on a vehicle purchased from them; if the display of dishonestey starts at the sales process.
It is now 4th August 2026 and still no REFUND - no communication. They should be shut down - I would definitely proceed with caution on the basis of any of the 5 star reviews .........
There reply on the review site are just another delaying tactic (how long would you need to investigate a £10,000 payment with no car supplied !!!!)
19 July 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Hi, thank you for taking the time to leave your feedback. We're sorry to hear that you're unhappy with your experience.
We understand your frustration and can see that your complaint has been raised with the relevant team and is being investigated. We also understand that your refund is being progressed, and the team will continue to keep you updated throughout the process.
We appreciate your patience while this matter is being resolved.
bad experience there i waited Almost…
bad experience there i waited Almost 1hr and half i been told the car is at Valet to be clean car wasn’t even cleaned
26 July 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Hi, thank you for your feedback. We're very sorry to hear about your experience. This is not the level of service we aim to provide. We understand how frustrating it must have been to find that the car hadn't even been cleaned. We appreciate you bringing this to our attention and will be looking into what happened so we can improve our service. We hope you'll give us the opportunity to provide you with a much better experience in the future.
AVOID!!
AVOID!!! We got our car in Febuary traveling 6 hours to get it. Took it a test drive everything was ok then when everything was done about to leave the dealership all warning lights came on the dash!! I got told it was because the car was sitting for a while once starting to drive they should go off (they seen me coming) got the car home and yip no lights went off more came on!!
The Aftercare was absolutely shocking never dealt with Aftercare like it spoke to me in a manner that was unacceptable told me I had to find a garage and pay for the problems then they would reimburse me.. no chance!! After 2 weeks the car went to a garage and they had it for a month because of payments now this Garage actually refuse to do work for them!! Car got fixed roll on 4 months and with the weather being amazing low and behold my aircon doesn't work! Phoned Aftercare for them not to care once again, and once again I have to find a garage which is their job!! I took out extended warranty and the hours wasted getting passed about is an absolute joke!! Never have i dealt with a company like this in my 20 years of purchasing cars!!
17 July 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations.
We appreciate how frustrating it can be when issues arise after purchasing a vehicle, particularly after travelling a long distance. We also understand your concerns regarding the communication and support you received during the aftercare process. Your comments have been noted and will be shared with the relevant teams for review.
We aim to provide a high standard of customer service and support to all our customers. If there are any outstanding concerns that have not yet been addressed, we encourage you to contact our Customer Care team directly so they can review your case and discuss it with you further.
Thank you again for your feedback.
Excellent customer care service
Excellent customer care service. Although we were promised that our care will be charged but it wasn’t. It took us lot of time to locate a charging station as we do not reside here. Ben and Omid are very good at what they do.
25 July 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for taking the time to leave us a review. We're delighted to hear that Ben and Omid provided you with excellent customer service and made a positive impression.
We're sorry to hear that your vehicle wasn't charged as expected, and we appreciate you bringing this to our attention. We understand how inconvenient it must have been to locate a charging station, especially when travelling from outside the area. Your feedback will be shared with the relevant team so we can continue to improve our handover process.
We hope you're enjoying your new car, and we wish you many happy miles ahead.
Saina was amazing
Saina was amazing - we test drove 3 different cars, she was very patient, helpful, informative & a lovely person - we’re really happy with our new car
25 July 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you so much for your lovely review! We’re delighted to hear that Saina provided such a positive experience and helped you find the right car. Her patience, knowledge, and friendly approach are exactly what we strive for, and we’ll be sure to share your kind words with her.
We hope you enjoy your new car and wish you many happy miles of driving!
Very helpful and patient service from…
Very helpful and patient service from Saina getting us to the right car for us.
25 July 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for your kind review! We’re so pleased to hear that Saina provided such helpful and patient service while helping you find the right car. We’ll be sure to pass on your lovely feedback to her.
We hope you enjoy your new car and wish you many happy journeys ahead!
Came into V12 as a walk in just to have…
Came into V12 as a walk in just to have a look around and Sanya came over to help me. She was really helpful and made sure I was looked after without putting any pressure on me. She showed me around, answered my questions and made the whole experience easy. Didn’t end up buying a car this time but the service was really good and I’d definitely recommend Sanya.
25 July 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that Sanya made your visit a positive and relaxed experience. Providing helpful advice without any pressure is exactly the kind of service we aim for, and we’re pleased she was able to answer your questions and make you feel looked after.
We’ll be sure to share your kind words with Sanya. Thank you again for recommending her, and we hope to welcome you back to V12 in the future when the time is right.
Popped in just to have a look around…
Popped in just to have a look around and wasn’t really planning on buying anything, but I just wanted to say how great Sanya was. She was really friendly, approachable, and happy to answer any questions without being pushy. Even though I didn’t end up buying a car, she still took the time to help and made the whole experience really positive. Great customer service from start to finish, she’s a real asset to the team.
25 July 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you so much for your fantastic review. We’re delighted to hear that Sanya made your visit such a positive experience. Providing friendly, helpful advice without any pressure is exactly the level of service we aim to deliver, and we’re so pleased she took the time to answer your questions and make you feel welcome.
We’ll be sure to pass on your kind words to Sanya — she’ll be thrilled to know her efforts were appreciated. Thank you again for recognising her as a real asset to the team, and we hope to see you again in the future.
Alisha and Ben were absolutely amazing…
Alisha and Ben were absolutely amazing today. They both went out of their way to help me (lady on her own) and couldn’t do enough for me.
25 July 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you so much for your lovely review. We’re delighted to hear that Alisha and Ben provided such a helpful and supportive experience. We know how important it is to feel comfortable and looked after throughout the process, and we’re so pleased they went above and beyond to assist you.
We’ll be sure to share your kind words with Alisha and Ben — they’ll really appreciate your feedback. Thank you again for taking the time to leave a review, and we hope you enjoy your experience with us.
my second time coming to v12 was…
my second time coming to v12 was welcomed and companied by sanya. didnt buy anything but her service was still 10/10
25 July 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for your kind review. We’re so pleased to hear that Sanya welcomed you back and provided such a great experience on your second visit to V12. It’s fantastic to know that even though you didn’t purchase a car this time, she still delivered 10/10 service and made you feel valued.
We’ll be sure to share your lovely feedback with Sanya. Thank you again for taking the time to leave a review, and we hope to see you again in the future.
Youssef was very accommodating
Came in with my mother in law and Youssef provided great care and was very accommodating of all our requests. We went on a test drive and ended up buying the car, very happy with the service.
Thank you
25 July 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for your lovely review. We’re delighted to hear that Youssef provided such great care and made sure you and your mother-in-law felt well looked after throughout your visit. It’s fantastic to know he was accommodating of your requests and helped make the test drive and buying process such a positive experience.
We’ll be sure to share your kind words with Youssef. Congratulations on your new car, and we hope you enjoy many happy journeys ahead!
Youssef was really helpful and…
Youssef was really helpful and accommodating when buying the car. Thank you
25 July 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for your lovely review. We’re delighted to hear that Youssef provided such great care and made sure you and your mother-in-law felt well looked after throughout your visit. It’s fantastic to know he was accommodating of your requests and helped make the test drive and buying process such a positive experience.
We’ll be sure to share your kind words with Youssef. Congratulations on your new car, and we hope you enjoy many happy journeys ahead!
Olivia was amazing 👏
Olivia was amazing 👏, assisted us well and answered all the questions we asked to satisfaction. I will recommend her to new customers
25 July 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for your fantastic review. We’re delighted to hear that Olivia provided such excellent support and was able to answer all your questions to your satisfaction. Providing helpful and informative service is something we pride ourselves on, and we’re pleased she made your experience a positive one.
We’ll be sure to pass on your kind words to Olivia. Thank you for recommending her to others, and we hope to welcome you back again in the future.
Yaddy was excellent
Yaddy was excellent. Would definitely recommend. Sorted me a good deal on finance. Definitely recommend Yaddy.
25 July 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for your fantastic review. We’re delighted to hear that Yaddy provided such excellent service and helped you secure a great finance deal. It’s wonderful to know that he made the process smooth and enjoyable for you.
We’ll be sure to share your kind words with Yaddy — he’ll really appreciate your recommendation. Thank you again for choosing us, and we hope you enjoy your new car!
Bought a Skoda with Alisha K
Bought a Skoda with Alisha K, nice and simple purchase.
25 July 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for your review. We’re delighted to hear that Alisha K made your Skoda purchase a nice and simple experience. We aim to make the car-buying process as smooth and straightforward as possible, and it’s great to know she provided you with excellent service.
We’ll be sure to pass on your kind words to Alisha. Thank you for choosing us, and we hope you enjoy your new Skoda!
Ben was of great help!!!
25 July 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for your kind review. We’re delighted to hear that Ben was able to provide such great help and support during your experience with us.
We’ll be sure to share your lovely feedback with Ben. Thank you for choosing us, and we hope to welcome you back again in the future!
Sanya was very patient with us..lovely…
Sanya was very patient with us..lovely young lady
25 July 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for your lovely review. We’re so pleased to hear that Sanya provided such a patient and friendly service. Taking the time to understand each customer’s needs is really important to us, and we’re delighted she made your experience a positive one.
We’ll be sure to share your kind words with Sanya. Thank you again for your feedback, and we hope to welcome you back in the future.
Sanya was brilliant
Sanya was brilliant gave us all the time we needed and talked us through everything.
25 July 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for your lovely review. We’re delighted to hear that Sanya provided such a brilliant experience and took the time to guide you through everything at your own pace. Giving our customers the time, support, and information they need is something we really value.
We’ll be sure to share your kind words with Sanya. Thank you again for your feedback, and we hope you enjoy your experience with us.
Yaddy was great
Yaddy was good. Just came back to get my car paint protected and it looks amazing! Thanks Yaddy. Im back to you.
25 July 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for your great review. We’re delighted to hear that Yaddy provided such a positive experience and that your car looks amazing after having the paint protection applied. It’s fantastic to know you came back to us and that Yaddy was there to help again.
We’ll be sure to share your kind words with Yaddy. Thank you for choosing us, and we hope you continue to enjoy your car!
Teigan was awesome
Teigan was awesome! Really helpful friendly and professional with all our needs.
25 July 2026
Unprompted review
Reply from V12 Sports And Classics - Hinckley
Thank you for your fantastic review. We’re delighted to hear that Teigan provided such a helpful, friendly, and professional service. It’s great to know that she took the time to understand your needs and made your experience a positive one.
We’ll be sure to share your kind words with Teigan. Thank you again for your feedback, and we hope to welcome you back in the future.
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