Inter (ex-Usend) Reviews 37

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

They WILL HOLD your money as long as they can with excuses, so they can use your money while you wait 7 days for verification. It is unbelievable how long it takes for them to act. I have used their... See more

Rated 1 out of 5 stars

CAREFUL!!! I did an international transaction and they charged me THREE times!! It’s unbelievable, after sending money to someone located in another country, they did a MISTAKE on sending it THREE ti... See more

Rated 1 out of 5 stars

Paid two bills in Brazil. Usend charged me 6.99 for each transaction. Usend didn't say anything about additional charges from my credit card. As a customer I should have been told about all charges up... See more

Company replied

Rated 5 out of 5 stars

I am a Brazilian freelancer living in the US for almost 3 years. Since I arrived, I started using Usend and I'm faithful to the app until today. I have clients both here and in Brazil, as well as a ba... See more

Company replied

Company details

  1. Money Transfer Service

Written by the company

Digital banking, remittance and payment solutions for international people and businesses 🌎💰💳


Contact info

2.2

Poor

TrustScore 2 out of 5

37 reviews

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Rated 1 out of 5 stars

They WILL HOLD your money as long as…

They WILL HOLD your money as long as they can with excuses, so they can use your money while you wait 7 days for verification. It is unbelievable how long it takes for them to act. I have used their services a few times and I have noticed that they keep finding reasons to verify the money transfer just to hold the money and after a long wait they approve it.

2 December 2024
Unprompted review
Rated 1 out of 5 stars

CAREFUL!!

CAREFUL!!! I did an international transaction and they charged me THREE times!! It’s unbelievable, after sending money to someone located in another country, they did a MISTAKE on sending it THREE times.
They customer care is AWFUL, they said sorry and unfortunately they couldn’t reverse it and credit it back in bank account. I LOST that money!! They’re a SCAM!! CAREFUL!!!

10 January 2024
Unprompted review
Rated 5 out of 5 stars

I send money to brazil

I send money to brazil. This is the best way of sending it. It's fast and its customer service is excellent. Celia Cosme is an outstanding representative.

9 September 2022
Unprompted review
Inter (ex-Usend) logo

Reply from Inter (ex-Usend)

We are happy to hear that! Thank you for choosing us for your transactions and for trusting our service! We really appreciate it!

Rated 1 out of 5 stars

My niece was hosted there for an…

My niece was hosted there for an internship and was unable to use her bank card. I used USEND and it's been 5 days and she has not received. They are asking for my bank information, a picture of my debit card and my drivers license before they transfer to her host bank account. This is very scary and it looks like we are about to lose $200. We sent $100 more through western union and they received the money within 10 minutes. I wish I can get my $200 back & use western union. NEVER AGAIN!!!!

22 February 2022
Unprompted review
Inter (ex-Usend) logo

Reply from Inter (ex-Usend)

Hi Lucy. We are sorry to hear that. We inform you that the payment term could take up to five business days to be processed depending on the chosen payment method. For legal and compliance reasons, all transactions are subject to document request. These requirements are made to ensure the safety of everyone involved in the process. If you have any questions, our customer service team is available via WhatsApp or call 888 305 7264 or email help@usend.com

Rated 1 out of 5 stars

Additional hidden fees

Paid two bills in Brazil. Usend charged me 6.99 for each transaction. Usend didn't say anything about additional charges from my credit card. As a customer I should have been told about all charges upfront. I have called them to delete my account, they said they cannot delete it, just deactivated. I have deleted the app from my phone, and I'll never use them again.

17 December 2021
Unprompted review
Inter (ex-Usend) logo

Reply from Inter (ex-Usend)

Hello. The flat fee of $4.99 is charged when the payment method is via ACH (bank transfer, automatic charge), for transactions of any amount. If the payment method is a debit or credit card, the fee is percentage that can fluctuate according to the transaction amount. This amount is shown before transaction confirmation in the app.

Rated 5 out of 5 stars

Amazing

Amazing! Probably the best money transfer company I’ve ever heard of! Thank you for all the support! Never left me hanging! The customer service is incredible!!

8 December 2021
Unprompted review
Inter (ex-Usend) logo

Reply from Inter (ex-Usend)

Thank you, Caio! We are proud to hear that! Thank you for trusting Usend.

Rated 5 out of 5 stars

I've been using USEND for a long time…

I've been using USEND for a long time and had zero issues since then. Simple to use app. Like it a lot!

28 July 2021
Unprompted review
Inter (ex-Usend) logo

Reply from Inter (ex-Usend)

Hi Jose! We are happy to hear that! We are always working to improve our app and reading your feedback makes us proud.

Rated 5 out of 5 stars

Highly recommend Usend

Highly recommend Usend for your international money transactions. They are fast, reliable and their customer service is wonderful.

27 July 2021
Unprompted review
Inter (ex-Usend) logo

Reply from Inter (ex-Usend)

Thank you so much for taking the time to provide us with this great feedback, Andy! We are proud to hear that!

Rated 5 out of 5 stars

I've been USEND CUSTOMER since 2018 and…

I've been USEND CUSTOMER since 2018 and I will always make my financial transactions through the Usend App .
All staffs are super attentive and polite.

I am 100% satisfied with USEND.

Thank you for all Usend Team

24 July 2021
Unprompted review
Inter (ex-Usend) logo

Reply from Inter (ex-Usend)

Hi Alexandre! Thank you so much for sharing your experience with us. We appreciate your feedback!

Rated 5 out of 5 stars

It's easy to use and great support team…

It's easy to use and their support team is very helpful. Sending a wire through usend is easier than a regular bank.

23 July 2021
Unprompted review
Inter (ex-Usend) logo

Reply from Inter (ex-Usend)

Thanks for your valuable feedback. We appreciate the time you took to share your experience with us. Thank you, Denis!

Rated 5 out of 5 stars

Maximum satisfaction

Whenever I needed it, I was excellently attended to, all doubts resolved and all issues fully resolved. I am satisfied and recommend it.

22 July 2021
Unprompted review
Inter (ex-Usend) logo

Reply from Inter (ex-Usend)

Hello Manoel! We are happy and pleased to hear this! Thank you for letting us know.

Rated 5 out of 5 stars

Absolutely the best!

Absolutely the best!
The app that they provide is very simple and easy way to send money and they made my life very easy to pay all my partners.
Thank you guys keep going!

21 July 2021
Unprompted review
Inter (ex-Usend) logo

Reply from Inter (ex-Usend)

We are proud to hear that and we want to thank you for taking the time to provide us with this great feedback.

Rated 5 out of 5 stars

Usend🚀Best company ever!

Best company ever!
I’m very satisfied working with you guys for the past years thanks very much for all the effort and the best customer service ever!

21 July 2021
Unprompted review
Inter (ex-Usend) logo

Reply from Inter (ex-Usend)

We are happy to hear that! Our customer service team is really amazing! Thank you.

Rated 5 out of 5 stars

There's been 3 years that I live in…

There's been 3 years that I live in the US, and since then I am using Usend. I have no complaints about the company. The money always goes fast, and if there is a problem they always are willing to help.

21 July 2021
Unprompted review
Inter (ex-Usend) logo

Reply from Inter (ex-Usend)

We are happy to hear that! Thank you for choosing Usend to carry out your transactions, Adriano!

Rated 5 out of 5 stars

Excellent service and always helpful…

Excellent service and always helpful with their customers. USEND went beyond my expectations to help me with my transfer. Thank you USEND team.

16 July 2021
Unprompted review
Inter (ex-Usend) logo

Reply from Inter (ex-Usend)

Thank you so much for taking the time to give us this great feedback, Daniele!

Rated 5 out of 5 stars

I had a great experience with USEND

I had a great experience with USEND. They were quick and very efficient. I was able to send money to Brazil to help a friend in need. I would definitely use them again in future.

15 July 2021
Unprompted review
Inter (ex-Usend) logo

Reply from Inter (ex-Usend)

How wonderful to know that, Kara! This fills us with pride!

Rated 5 out of 5 stars

THANK YOU CÉLIA & THANK YOU USEND!

THANK YOU CÉLIA & THANK YOU USEND!
USEND does have an easy to use app and they’re very reliable. Célia Cosme has been done an amazing job and more than that we became friends. I recommend USEND to everyone.

15 July 2021
Unprompted review
Inter (ex-Usend) logo

Reply from Inter (ex-Usend)

We are happy to hear that! Our team is excellent! Thank you so much for trusting us.

Rated 5 out of 5 stars

USEND have been the best decision I…

USEND have been the best decision I ever made to transfer money. I’ve been transfer money from USA to Brasil and it’s been fast, easy and reliable. Célia Cosme has been done an excellent work helping me in everything I need and I recommend USEND to everyone. Thank you Célia and thank you USEND.

14 July 2021
Unprompted review
Inter (ex-Usend) logo

Reply from Inter (ex-Usend)

We appreciate your feedback. Thank you for trusting Usend!

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