I am extremely happy that I joined the USCCA Family. Since I’ve become a member every interaction with someone from the USCCA Team has been outstanding. They truly care about me, my family, and that I... See more
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I am now a gun owner and have a full respect for Delta Defense's approach. It is not for the wild and wooly crowd that holds onto views that can be dangerous to others. It is common sense and... See more
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I had a couple questions I wanted to ask USCCA about some membership issues. The phone was answered promptly by Teresa who was just a joy to visit with. She was also very knowledgeable about USCCA a... See more
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Representatives are friendly, courteous, and professional from the moment they answer the phone. Their response is fast and they make sure they understand and address the reason for your call. This co... See more
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Company details
Written by the company
The U.S. Concealed Carry Association (USCCA) is an association of responsible armed Americans whose members get exceptional self-defense education, lifesaving training and self-defense liability insurance, preparing them for the before, during and after of a lawful act of self-defense. The USCCA is the largest, fastest-growing self-defense association dedicated to responsible gun owners.
Contact info
1000 Freedom Way, 53095, West Bend, United States
- 1-877-677-1919
- support@uscca.com
- www.usconcealedcarry.com
4.6
Excellent
125 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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USCCA Company
The best customer service I’ve dealt with in the insurance industry!
Calls quickly answered by the support team all located within the United States.
They can answer any questions regarding your coverage, travel concerns, and the states that don’t recognize your license.
Plus the twenty four hour emergency response team is there and will walk you through your specific situation. Not only that, but you have the option of choosing your own attorney who they will contact immediately notifying them of your location so they are there when you need them most.
Exceptional company.
29 May 2024
Unprompted review
Reply from USCCA
Bill, thank you so much for your kind words and for sharing your experience with us! We’re happy to hear that our Customer Engagement team was able to assist you promptly and effectively. Ensuring our members have quick and knowledgeable support is a top priority for us, and it’s wonderful to know we met your expectations.
We’re also glad you found our 24-hour critical response team helpful and that you appreciated the flexibility of choosing your own attorney. Our goal is to provide the best support and peace of mind, especially during critical times.
Your feedback reaffirms the hard work we put into our services, and we’re grateful for your trust in us. If you ever need further assistance, please don’t hesitate to reach out. Thank you once again for your exceptional review!
Really aggressive, unnecessary collection policies
I’ve had a pretty good experience with this company over the last year and I see the reviews are really good on trust pilot. But My yearly payment was due for membership and because my card on file had expired the payment didn’t go through. I’ve gotten relentless emails that seemed very aggressive and confrontational over this holiday weekend. Just based on their aggressive and unfriendly email reminders, I started looking at other insurance carriers. Their aggressive tactics really are not necessary
27 May 2024
Unprompted review
Reply from USCCA
Thank you for being a valued member, Katherine! We sincerely apologize for the inconvenience and frustration you experienced when your card expired. We understand how the automatic emails may have come across as aggressive, especially over the holiday weekend.
The emails are automatically sent to ensure that members are promptly informed about any issues that could cause their membership to lapse unknowingly. Our intention is to prevent any surprises or disruptions in your coverage, not to be aggressive.
Your feedback is important to us, and we truly appreciate you bringing this to our attention. We will share your experience with our team to reconsider how we handle payment notifications to improve our communication and avoid causing unnecessary stress in the future.
Thank you for your understanding, and we hope to continue serving you. If you have any further concerns, please don’t hesitate to reach out to us directly.
Love and trust USCCA!!
USCCA is supurb in their customer attentiveness! Their reps are ode to detail and work hard at making sure evey concern is addresed to our satisfaction! The insurance they have is excellent! We use USCA for insurance and training purposes for our armed security at our church.
13 May 2024
Unprompted review
Reply from USCCA
We appreciate you sharing your feedback, Pastor J! Your choice to join USCCA for your membership and your armed security team's training means a lot to us. Your commitment to protecting your place of worship is commendable, and we're honored to stand by you in this important endeavor!
Peace of Mind
This is an excellent and informative organization.
I am so glad I joined the USSCA as I have gotten so much out of what is offered through the videos and classes(and so much more), peace of mind.
I have been a member for years and will continue my membership. It is well worth the reasonable amount of money per month. I highly suggest checking out the USCCA and the benefits of being a member. My membership card is always with me.
I have absolutely nothing negative to say about this organization. No suggestions for improvement at this time either.
Thanks for your service!
13 May 2024
Unprompted review
Reply from USCCA
Thank you for sharing such positive feedback about your experience with us, Matthew! We’re truly grateful for your loyalty through the years and that you’ve found our organization to be excellent and informative. Knowing that our videos, classes, and other resources have provided peace of mind over the years means everything to us, and we’re committed to continuing to provide value and support to you as a valued member of our community. If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re here for you every step of the way. Thank you again for your kind words and for being a part of the USCCA family!
USCCA has made everything easy from my…
USCCA has made everything easy from my very first experience. Yesterday was excellent as always. When my wife passed and I removed her from my membership, the representative called me back in a week to see how I was doing. A truly caring organization.
12 May 2024
Unprompted review
Reply from USCCA
We genuinely value your sharing of your experiences as a member of our family, Ray. We’re deeply sorry to hear about your loss, and we’re glad to have been able to support you during such a difficult time. Providing exceptional service and care is at the heart of everything we do at USCCA, and we’re honored to have been there for you when you needed us most. Thank you for allowing us that privilege by being a member. If you ever need anything, know that you can always reach out! Take care and stay safe, Ray!
Great customer service
Great customer service. Fantastic training courses for beginners as well as experienced shooters. It is nice to know that they have my back in case the situation arises.
12 May 2024
Unprompted review
Reply from USCCA
Thank you for being part of the USCCA family and for sharing your feedback, Rex! We appreciate your kind words and support as it is great to hear that you are enjoying the training and education included with your membership. Please don’t hesitate to let us know if you have any questions or need anything. Have a great day and stay safe!
I am a USCCA Member since 2020.
Being a USCCA Member since 2020, there is great peace of mind knowing that there is a legal defense team on call 24/7 to meet my needs in court if ever I am involved in a self defense situation.
1 May 2024
Unprompted review
Reply from USCCA
Thank you for your wonderful review, Jim! We're delighted to hear that you've found peace of mind in being a USCCA member. Our Critical Response team is dedicated to being there for you whenever you need support. We appreciate your trust in us and are here to assist you every step of the way.
Answered in 2 rings
Answered in 2 rings, by a well trained customer support rep with systems that work. Rep understood my issue first time and fixed it in under 2 minutes. First class service, rep stayed on the line until my issues were fixed. No handoffs or delays, fluent English speaker, 5 stars. I recommend this company highly.
2 May 2024
Unprompted review
Reply from USCCA
Paul, we are very happy to hear that our award-winning Customer Engagement team was able to help you in a timely and satisfactory manner! In addition to being entirely U.S. based and available 24/7, our Customer Engagement team takes pride in helping every person who calls, chats, or emails in.
Thank you for recommending the USCCA membership to others as well. If anyone you know decides to sign up based on your recommendation, please be sure to have them mention you as a referral so you receive the referral bonus of a $200 USCCA store coupon code!
Subscriber to USCCA since 2017
I’ve been a subscriber to USCCA since 2017. Because of research, I have defensive incident coverage for both myself and my wife. It covers in case of armed critical incident. As well as self-defense via physical conflict, control holds and take downs. I was a soldier before I became a peace officer. I haven’t felt this well insured, since I was working in uniform. USCCA has always been pleasant to work with, and very responsive. Good people! Protect yourself, your family, and your financial well-being, with one easy call…
16 April 2024
Unprompted review
Reply from USCCA
Thank you for sharing your experience as a long-time member of the USCCA, Rocky! Your background as both a soldier and a peace officer adds valuable perspective, and we're glad to hear that our coverage makes you feel as confident as when you were in uniform.
We're committed to being responsive and easy to work with, and we're thrilled that you've found us to be pleasant and reliable. Thank you for trusting us! If you ever need anything, please don't hesitate to reach out.
I have been a long time member of USCCA…
I have been a long time member of USCCA they are always there when you need information or help. I highly recommend them to anyone who is either new or experienced with owning a firearm.
1 May 2024
Unprompted review
Reply from USCCA
Thank you so much for your kind words and for being a long-time member of USCCA, Marc! We greatly appreciate your support and are glad to hear that we've been able to assist you whenever you need information or help. Your recommendation means a lot to us! If you ever need anything else or have any questions, please don't hesitate to reach out.
Great Customer Service
I have had the opportunity to talk to several service reps at USCCA and the experience was always great.
29 April 2024
Unprompted review
Reply from USCCA
This is great to hear, Bert! We appreciate you sharing your positive experience and are glad to hear that you've had consistently positive interactions with our advisors. We're grateful for the opportunity to assist you and if you ever need anything in the future, please don't hesitate to reach out.
Everyone is professional
Everyone is professional, helpful, and super kind. They walked me through every step explaining the benefits. Awesome people!
17 April 2024
Unprompted review
Reply from USCCA
Angela, your feedback means a lot to us. We're delighted that our team delivered a professional, helpful, and kind experience for you. Ensuring our members grasp all their membership benefits is paramount, and we're glad we could provide clarity. Thank you for sharing your thoughts; we're excited about the opportunity to assist you again down the road!
Feel free to contact us anytime at 877-677-1919.
Cancelation Con
I couldn't afford it anymore. Back in February I cancelled my membership. I was told I had to call for verification, I did, was told it had to be put on hold for a month before cancellation. And if I DID NOT contact them the next month it would be cancelled it was not! I was charged anyway! I had to put a stop payment on my bank, which after I had received many emails saying payment didn't go through update payment. After back and forth on email I had to call again, did not get my money back and they tried to do the same con again! So tried to cancel was lied to charged anyway lied to again given the runaround and then tried to con me again! Nope DO NOT DO IT! (Edit: after they seen this review they refunded my money and actually closed my account)
19 February 2024
Unprompted review
Reply from USCCA
Tiffany,
We completely understand your frustration over the situation and apologize for your experience. The feedback that you also left on BBB regarding this situation has been responded to, but for clarity, we would also like to extend the information here.
It was never our intention to mislead you in any way. We have reviewed all of the calls, emails, and notes on your account to gain a better understanding of what happened and be able to improve our processes moving forward. During your initial contact on 01/23/2024, we never intended or stated that we would put your account on hold or suggested that it was canceled. Our goal was to offer flexibility given the circumstances leading to your decision to cancel. We proposed covering next month’s fee and following up with you in March to ensure you still wished to continue your membership. We appreciate that you found this arrangement to be helpful and as promised, we reached out via phone on 3/14/2024 and left a voicemail to confirm your continued membership. Unfortunately, despite our efforts, we didn’t receive a response from you until your call in April, which led to the charge for March and the continuation of your membership to prevent any lapse unknowingly.
As of your contact on 04/20/2024, your membership was canceled. There will be no further charges from us. Additionally, as there was confusion about the status of your membership after the February payment was waived, we have refunded the payment that came out in March for you. There will be a check mailed to you for $39.11. Again, we apologize for the frustration that you have experienced. Please let us know if there is anything else that we can do to further assist you. Take care and stay safe!
USCCA is great!!
I've been a member for 8 years now, 10 total. A great dependable resource for everything concealed carry related, with of course the insurance backing to boot. Thanks for great service all these years.
19 April 2024
Unprompted review
Reply from USCCA
Thank you for your long-standing support and loyalty to USCCA for the past 10 years, Dan! We’re delighted to have been your dependable resource for all things concealed carry-related, and we’re proud to provide the added peace of mind with our membership benefits, including self-defense liability insurance.
Your kind words about our service mean a lot to us, and we’re grateful for the opportunity to serve you all these years. If you need anything, please don’t hesitate to reach out.
This company rocks
This company rocks. I have been with them since 2019. Always superb service, superb products, and their staffs answer the phones pretty quickly. They are personal, and not some "ho hum" boring morons who knows zilch about their own company. Just yesterday I was making sure my accounts were all current, great conversation. The rep was from NC too. I love this company, and love the ability to access lawyers in the event of an issue. I am an atty too so I understand the Legal Matrix. Their magazines and website both have fantastic useful information. I have my whole family as members. Again, they just friggin rock!.
18 April 2024
Unprompted review
Reply from USCCA
Bryce, thank you so much for your support, kind words, and loyalty! We are honored to have you as a member of our family and thrilled to hear how positive your experience with us has been! When our members contact us, the goal is not only to provide answers and assistance but to share an exceptional experience with everyone. We appreciate you sharing your feedback so that we may let it continue to drive us towards being the best partner and resource possible to all who trust us to be a part of their self-defense journey. Thank you for allowing us to be a part of you and your family’s lives! As you continue to take advantage of all the benefits of membership, please don’t hesitate to let us know if there is something you’d like to see more of in the magazine or your online education and training. We truly value getting to hear the voices of members like you! Please continue to take care and stay safe!
I am a firearms instructor and a…
I am a firearms instructor and a concealed carry person. The advisor took care of my issues and was very helpful. This was very refreshing to talk to someone who was concerned with my wellbeing. Also the training videos that the USCCA provides I consider excellent training. Thank You!!!
2 April 2024
Unprompted review
Reply from USCCA
Thank you so much for your kind words, Jim! We're delighted that our advisor was able to assist you effectively and address your concerns. It's great to hear that you found the training videos provided by USCCA to be excellent—they're designed to empower and equip individuals like yourself with the knowledge and skills necessary for responsible firearm ownership and use. Thank you again for choosing us as your trusted resource, and please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with.
The helpful employees made things so…
The helpful employees made things so simple
14 March 2024
Unprompted review
Reply from USCCA
We greatly appreciate your wonderful review! It's fantastic to hear that our team was able to simplify things for you and provide helpful assistance. Ensuring a smooth and positive experience for our customers is always our goal, and we're delighted that we succeeded with you.
Thank you for your support, and we look forward to continuing to meet your needs in the future. If there's anything else we can assist you with, please feel free to reach out.
Great Customer Service
I called about an issue and talked with Jessica. She asked the right questions to quickly identify and clarify my issue and then after a few minutes put in a ticket and gave me very specific steps to follow. Having been in customer facing management for over 30 years, I was quite impressed by her positive customer service attitude and competence.
12 March 2024
Unprompted review
Reply from USCCA
We are so glad to hear that you had a positive experience calling in for help, Willie! Providing excellent customer service is something we take pride in, and it sounds like Jessica delivered just that for you. We’re thrilled that she was able to resolve your issue and make sure you felt taken care of.
Your kind words mean a lot to us and serve as a reminder of why we do what we do. Please remember that we’re always here for you, so don’t hesitate to reach out if you ever need assistance in the future. Thank you for being a part of the USCCA family, and stay safe out there!
I needed to request a return of an item…
I needed to request a return of an item I'd purchased from the USCCA as it did not meet my needs. Kelly was particularly helpful, courteous and told me that she was new at the job. I did not expect USCCA to pay for return shipping but Kelly alerted me via email after the call that I'd be receiving a UPS return label as soon as that department processed the return which I received the next day.
10 March 2024
Unprompted review
Reply from USCCA
New at the job and already killing it! We’re beyond happy to hear about your positive experience with Kelly and we thank you for taking the time to share, Tom! It’s never fun when something you order isn’t quite what you were looking for, but we’re grateful to be able to provide an easy and free way to return items. Hopefully, you will be as pleased with your next purchase as you were working with Kelly! This feedback serves as a great reminder of why we do what we do and hire the people we have. Please know that we’re always available should you have any other questions or issues! Stay safe!
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