USA Vein Clinics Reviews 

The doctor and staff are incredible, but to deal with the customer service and billing department is an absolute nightmare!
I am currently in the middle of a bill dispute that has not been resolved. My insurance has paid them, and I have paid the balances with my Care Credit card. This past October was my last office visit after doing all my treatments. I was caught up with all my payments, but come to find out, they have sent my account to a debt collector. They say that back in February of 2024, mind you, that I did not pay $469. We have gone round and round with this because as of this. I was caught up with paying before my last office visit.
Did I mention that you can't get a statement???? They sent me one finally!!!!
I have asked to speak to a supervisor after they told me I owed $845, and then backtracked to $ 625.
I do not trust what they say at all. As of this posting, I have not spoken to a supervisor to get an updated account!

The doctor and staff were really nice, but billing was a disaster and after several treatments I still have spider veins on my legs. I was charged a $75 "no show" fee to my card on file after arriving for an appointment that THEY cancelled because the sonographer was not available. I reached out to the billing department several times to explain the situation and request a refund and they are still giving me the run around five months later. They also send random emails that they are going to bill my card on file which do not include any details, even though I have not been there in months, and they are paid in full. The customer service is terrible, and I would not recommend them to anyone I know.

This is absolutely the WORST facility I have ever gone to in my life. First appt I waited 3 hours to get in (Gurnee office). After that they canceled due to being short staffed and then called and asked where I am even though they were closed . Then they called CONSTANTLY about appt reminders, bill payments (when they never sent the bills). I stopped going. Ridiculous. Call center was in need of serious training. When I paid the bill online I got an error. Just an overall horror story.

Went to remove barely visible spider veins in the 5x5 inch area. Doc missed spots within this area. Came for Free revision. They agreed to do it for free. After a year they claim 2nd visit was full procedure want another $400. Sent to debt collector. My wife went to them in another office. It was a total mess with no specials even present. Total mess. Avoid them if you can.

My experience was great, they were very professional and friendly at the front desk, the technician that did my test was polite and the test went smoothly, the doctor that Read my results took her time to explain things to me and I walked away feeling a little less nervous and more knowledgeable..

Super professional,flexible scheduling,sanitation excellent & staff are very nice

THE BEST DR. JOSEPH IRACI, M.D. WHEN HE SAID I WILL BE OKAY HE MEANT IT AND I AM.

Horrible, horrible horrible
When it was just the vein clinic, I loved it now the services the doctors nobody knows what they’re doing. Horrible horrible if I didn’t have to put that one star there to write a review, I have they get zero stars

This got to be one of the most unprofessional clinic on bustleston ave. Philadelphia I went there early as my appointment was in the morning and saw how a lot of people started to come in for the same time and they started getting the white people in first even they came after and after they have a couple people inside they call me to the front to tell me that they are not equipped to treat me don’t waste your time going there trust me read all the bad reviews in my opinion they are resist unprofessional clinic that should be closed

Okay I hate to leave an awful review, but while they say they take our exact insurance we got an atrocious bill in the mail after. That and I've spent about 6 hours over 8 or so calls to request my medical records to send to a new provider, and the keep 'putting the request in the system' and nothing happens. My doctor also called to request and absolutely nothing. I never leave reviews but in this case, I feel I need to warn others.

SCAMMERS!! They took my money, never got in touch with my insurance United Healthcare and never heard from them again. I called several times to know what was going on. I could never get through, had to wait to be called back by operators only, never from anyone in authority. They advertise on TV every few minutes, but that's all they do. I am filing a report with the State Medical Board. SCAMMERS! I am not buying that BS about writing to WECARE@ email address either.

I received a groupon gift to have spider veins treated. When I arrived I was asked for my DL and insurance card. I refused to let them scan my DL into their system due to data breach concerns. It was like an act of congress to get them to understand my hippa rights. Then I saw the Dr. He mentioned that my ultrasound was normal yet the clinic insisted on booking another visit for another ultrasound. I am already under a physicians care for arterial issues and after visiting his practice was advised to hold off on the vein care from this clinic. I canceled my appointment on the phone and everytime they text me (daily) but the harassment continues. I will be taking this to the attorney generals office if I receive a missed appointment bill from them. I will also consider securing an attorney if this goes any further.

There are 5 million times better as vein clinics of america. The billing department is a joke. So, make sure you pay before you leave and make sure you get and save your receipts because I'm still fighting with them about my bill that I paid 6 months ago!!! They say we will call you back it is a lie. They send you to collections quickly even for "paid" bills ugh!!! Still fighting with them. The system they have doesn't seem to work at all. I would think it would be easy to pay the bill right?! They don't seem to want their money they just want to waste paper and peoples time! The ridiculous I have dealt with over 309.70$ I would paid double if they would just take my darn money and leave me be. It's unfortunate. Get it together! And tell your billing department specifically Bryan Saavedra and jesus Joaquin alacron baltazar that they are unhelpful, liars, who obviously done know how to or care to do their jobs. Thanks. For no help.

So, after this it still took multiple people to actually help me. I talked to ozzy bravo no help. Enrique on June 10th at 445pm finally helper me, but then never sent me an email. Then on June 11th I talked to I think may is her name at 405pm and she should be fired! She was literally very rude. She refused to let me talk to a supervisor. I am pretty sure vein clinics records calls. You should listen to it. Then joesline finally told me my balance was gone and she would not let me talk to a supervisor. Do you have supervisors? Because honestly ridulous isn't even an appropriate word. Now I have been harassed, ignored, disrespected, and had to waste my time with this just to make a payment to you guys that I have now made twice!!!! Honestly, this is disgusting that I have to fight on phone with you guys so many times.

They have these people calling everyday to solicit appointments, you tell them to take you off the list of callers and they refuse by calling 5 and 6 and 6 times a day.
They leave felonious responses to my reviews but don't investigate the harassing calls. I literally have to reach out to Attorney Generals office, better business borough and ADA disability division because it is affecting my health.
Back to back calling for more than 3 months already everyday.

AS OF TODAY JUNE 7, 2024, I JUST RECEIVED ANOTHER PHONE CALL ASKING ME TO MAKE AN APPT. I TOLD THIS GUY TO TAKE ME OFF THE LIST. SOMEONE NEEDS TO INVESTIGATE THIS AND MAKE THEM STOP CALLING ME. IT'S ANNOYINGLY HARASSING.

USA Vein Clinic is a 100% scam. I went for a consultation and declined treatment. I was subsequently bombarded with emails, texts, and calls trying to set me up for an appointment. I declined all. Then I received mass communications from them saying I was signed up for a procedure which I declined via seven different phone calls. I was assured I would be taken off the schedule each time, not be charged, and would receive no further communications. Seven people lied. Making matters worse, I now receive a $250 no-show fee. This is a for-profit organization vs providing medically necessary treatment. Avoid them.

The billing department is utter garbage. They don't let you know when you have a balance due until its at the point where they email you saying that you have an outstanding balance and they they are going to charge your credit card. They billpay part of their site just says "no statements" when you check and the app doesn't let you pay anymore or even reflect that money is owed until its way past due.

On a positive note the One saving grace is the actual clinic, the staff is friendly and make you feel like your not even at a doctors office.

USA Veins Clinic at Doral, 3399 NW 72nd Ave Ste 01-103, Miami, FL 33122

This not serious business. Deceptive ways to conduct business and get client money upfront.
In order to have you as a client, the employees of the office insist that their services are covered by all insurance, and they let you know this from the moment you enter the office. Even Dr. Luis Viamonte himself, during his evaluation, assures you that the procedure will be covered by insurance because it is not cosmetic but related to health problems, which is my documented case.
After a month of the first evaluation, the office staff contact me the right day before to let me know that insurance won’t cover my procedure and I have to provide the office with a credit card
I contacted my medical Insurance, and the staff reported to me that the Dr’s office sent the wrong CPT code which are not for health related but for cosmetic procedure instead.
I contacted the USA Veins Clinic and I was transferred to the Billing Department for explanation. They didn’t pay attention to the situation and transferred my call to the Financial Department where the staff and supervisor were rude by asking me to make three-way call with the insurance if I wanted to hear from their financial office that USA Vain clinic sent the right CPT code; then, the supervisor hung on me.
After several calls requesting the proper information about cost associated to my treatment, they refused to provide me with it.
Instead, they force patient to apply for Care Credit or other financial product to collect in advanced the entire cost of the medical procedure and avoid to deal with medical insurance companies.
After several calls, a lot of call transfers, I got the following financial information
First section treatment for 2, 095.00
Second treatment 2,000.00
Third Section Treatment 2.000.00
Plus a Fee for not appointment Cancelation

You better think more that twice or consider other business options before do business with USA Vain clinic

None of the online links work, including to pre-register and for billing. I get an email with a link, enter my information and get a message it is expired. I literally reply to the email within hours, but it is expired!? They also call daily for invoice payment even though it was just issued, but I cannot access it because the link does not work. So unprofessional.

I've had several treatments at the Vein Clinics at the Columbia MD location. The staff were professional and courteous. However, the scheduling is a significant issue. They book several patients for the same time, even though there is only one doctor on staff. This resulted in significant wait times before I was able to be attended to. It's making me reconsider using them in the future.