Urban Splash Reviews 

Finding the flat and moving in was easy and straight forward, Dom was very helpful and responsive with communications from visiting the flat to getting the keys

My experience with Urban Splash in Manchester has been extremely disappointing, both in terms of letting agency service and building quality. I unfortunately lived at Keepers Quay for one year and couldn’t leave fast enough.

The heating and boiler system in the flat we rented were rated “very poor” on Manchester City Council’s EPC report, resulting in winter heating costs of around £300 per month. Property management later confirmed that all the windows in the building had been incorrectly installed, but remedial work was considered low priority due to numerous other structural problems, including leaking skylights and poor insulation. We were paying to heat a building that couldn’t retain heat, literally pouring money out the window.

The property retained heat very poorly, remaining only 3 to 4°C warmer than the outside temperature without continuous heating. When the heating was switched off, the temperature dropped back down within an hour. On several occasions, we returned home to find the flat at just 2°C inside.

There were also multiple build-quality issues, including unfinished ventilation vents that let in cold air, cracked or poorly installed external tiling that allowed draughts through the walls, and wooden ceiling panels that leaked sap and cracked loudly as the building settled.

When moving in, we encountered around ten maintenance problems immediately, followed by an average of two new issues per month. Repairs were often described as temporary fixes. In one case, an electrician unfamiliar with the lighting system left several lights non-functional for the entire tenancy.

Communication from Urban Splash was inconsistent and often slow. Several issues that should have been addressed before move-in, such as a bedroom door that did not close, a broken oven, poor cleaning, and a faulty bin room key, were left unresolved. We also received no guidance on using the Lightwave app required to control the heating system, even though this was mentioned in the welcome guide.

Sound insulation in the property was extremely poor, with frequent noise from neighbours above and below. There was also disruption from a bar beneath the flat, including loud music several nights a week. Attempts to resolve these issues directly were unsuccessful.

Maintenance requests were regularly delayed, and emails often went unanswered for days. When requesting a reference for a new property, Urban Splash failed to provide one even after three weeks of follow-up, forcing us to use bank statements instead.

Having rented from seven letting agencies, this has unfortunately been the worst experience I have had. The lack of professionalism, poor communication, and low build quality were deeply disappointing. I would not recommend Urban Splash based on my experience.

I moved into Lakeshore after starting a new job in Bristol. The Lakeshore flat was my first "adult flat" after leaving university. Christine Allen was incredibly kind to me upon my first viewing and helped quell any worries I had about moving into the building and living in the area. She gave me a clear and concise tour of the building and, throughout my tenancy, always helped direct me to the right people to contact should I have any issues. However, the reason why this review is 4-stars, and not 5, is because sometimes service people came to the flat, unnanounced, to do maintenance. I would have appreciated a headsup beforehand. Indeed, while Christine was very responsive, I often found it challenging to get in touch with the Residential Management Team. I sent a few emails, asking for confirmation that these service people had been sent by Urban Splash, which went without reply.

Had to move into a flat urgently after getting a job out of university. Dom oversaw the whole process and was very helpful throughout if I had any questions or queries. Would highly recommend Urban Splash!

Roisin helped arrange rental of a car parking spot and was very helpful.

Seamless transition to my new flat, Dom was a great help, quick responses and well informed all round. Highly recommended

Had some questions and was easy to just call up and speak to Roisin and got everything sorted quickly

Dom was great, easy process to book viewing. Very quick turn around on his end managed to get me in just in time for my new job. Top man

As first time renters / moving into your first home can be really overwhelming but Dom was amazing and has been so helpful! Always responsive and never a silly question. Dom has made our experience so smoothing sailing and enjoyable. Not a single stress! Thank you.

My solicitor has been trying to get some information from Urban Splash for several months now with no joy, no reply to calls, emails etc.

Can somebody please help me out ????

The knowledge and helpfulness of David Lewus, Residential Consultant at Park Hill, made our move in so much easier. Nothing was too much trouble. Very grateful for all your help!

Specifically what made my experience great?

One person David Lewus!

He always goes above and beyond to help me.

I have quite a lot of experience with letting agents and generally they leave a bad taste, but I can’t recommend David and therefore Urban Splash enough.

Lindsay is welcoming and always fast to answer any of my queries. Communal spaces are well maintained and kept clean and tidy.

Maria and Nicola have been my point of contact for a few years now, and they are always a pleasure to work with. Professional, approachable, and supportive. They make everything straightforward and hassle-free.

I had the absolute pleasure of dealing with Dom from Urban Splash management. From the moment I sent the enquiry everything was seamless I couldn’t have asked for any better. Dom was informative of every step of the process, the process was really quick and easy and made move in stresfree.

Our office inspection was facilitated by Kelly and hosted by Kirsty. Both were at the top of their game and couldn't be more helpful.

Dominic was super helpful with everything and any questions I had in the process. As it’s my first time renting i found it great how he explained the details and simplified the process. He worked around things I needed and just made it a good experience. Big thanks to him!

Thank you Roisin for your help getting me a parking space.
Roisin was helpful, friendly and efficient.

I had the pleasure of dealing with Roisin at Urban Splash whilst trying to get another parking space. Roisin was very informative and gave me all the information needed minutes after our initial conversation. She was very polite and made the situation so much easier than expected. Thank you very much!

Great support and service

Working with Kelly at Beehive Mill was straight forward, easy and she was very supportive during the process.