Update: all received today - thank you customer care. Great products. Will move rating to four stars. Order was lost in transit (Evri to blame), however when trying to resolve promises by UO have... See more
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Review summary
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Reviews shaping this summary
The bag came on time service was great etc but it does not look the same as the picture. It was for my daughter’s birthday and although she is happy with it she noticed how different it looks to the p... See more
Company replied
There was a damaged product, which wasn't properly packaged. Which was a shame considering it was a birthday gift (the order even contained a birthday card) Thankfully I was compensated for it, but i... See more
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I ordered two products. One top was exactly like the picture and the other was completely see through instead of white like it was supposed to be. Overall, just go in store and only use the online ser... See more
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Company details
About Urban Outfitters
Written by the company
Hey, thanks for leaving us a review! We really appreciate your feedback, the good, the bad and the funny…
ABOUT URBAN OUTFITTERS
A destination for style, home and one-of-a-kind vintage. Feel inspired and get creative with our curated edits and exclusive collections. Discover most-hyped drops and the brands you love, only at UO.
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Your exclusive access to all things UO. Earn points every time you shop, plus be the first to know about new arrivals, VIP offers, giveaways, sale previews, events and more. Become a member, stay connected and start earning.
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A space for our community to tell their stories. Explore ideas for your life, space and creative mind, plus discover the brands, books and creators on our radar.
UO In Progress
Our mission? To do better by the planet and our people. Join our journey to drive positive change.
Contact info
United States
- www.urbanoutfitters.co.uk
3.5
Average
35K reviews
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Hospitable and helpful staff
Hospitable and helpful staff, offered a discount at the tills, so my daughter spent more 🤣
28 June 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service, rest assured that this will be passed onto the store! Thanks, UO Team.
Appalling communications
Appalling communications - in fact there’s a severe lack of them. I’m still waiting for a reply to the email queries I sent. Up a gum tree.
19 August 2026
Reply from Urban Outfitters
HI there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that you've experienced these issues while shopping with us. Rest assured that this will be raised with the relevant team as this isn't the service we aim to provide our customers. Our apologies for the inconvenience caused. Thanks, UO Team.
No health & safety follow up after injury
Following an injury, which occured on the premises of the Southampton branch, a letter sent to the HQ, London asking for action to be taken has been ignored completely. No response whatsoever.
19 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that this has happened. Please contact our customer care team on customerservice@urbanoutfitters.co.uk with the name of the Store, when you visited, and details of the incident. We can get this raised with our Head Office and the store. We're sorry for falling short on this occasion, and our apologies for the disappointment caused. Thanks, UO Team.
Great order, lightning-fast delivery!
Super fast delivery, package in perfect condition. The items are exactly as shown in the photos, great fabric quality and clean finishes. The site offers a solid range of urban wear, easy to find standout pieces that break away from the ordinary. A flawless experience, I'd recommend it 100%!
18 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service, and that you love your purchase! Thanks, UO Team.
the prices
love all the clothing and its good quality but its just not sustainable for everyone. the prices are too expensive
3 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you've enjoyed shopping our collection! We strive to make our pricing accessible for all our customers, apologies that you feel we fell short on this occasion. Thanks, UO Team.
Urban…
I always like shopping at Urban Outfitters in Amsterdam. They have nice jeans and usually some cool finds.
It can get pricey, especially if you're a student, which is why I really appreciate the 10% student discount.
This time the cashier forgot to remove one of the security tags, which was lowkey embarrassing. But I went back and they took it off with no problem—mistakes happen.
They do have pretty friendly cashiers which I appreciate. And staff working upstairs by the changing rooms are always nice too.
One thing I want to add: I remember one cashier there who was really cool. We talked for a bit, which was a nice change. I forgot her name and unfortunately haven't seen her there since.
24 July 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're so glad to hear that you're happy with the service, and that you've enjoyed shopping our collection! Rest assured that this will be passed onto the store! Thanks, UO Team.
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service! Thanks, UO Team.
Orders some lets frans joggers last…
Orders some lets frans joggers last week on Tuesday and they was supposed to arrive last Friday but unfortunately the delivery company didn’t and then they told me it’ll be here on the 1st which it wasn’t and then said it’ll be here on Friday. It took me three hours to contact somebody to be told there was nothing in stock and so I would have to have a refund. Make sure you read reviews before buying!!
26 August 2026
Unprompted review
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that the order hasn't arrived, sadly this looks to have been lost in transit. Rest assured that this has been raised with the carrier as this isn't the service we aim to provide our customers. A refund was processed which will re-credit your original method of payment within 5 working days. Our apologies for the inconvenience caused. Thanks, UO Team.
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're so glad to hear that you've enjoyed shopping our collection! Thanks, UO Team.
It came a day early in perfect…
It came a day early in perfect condition and was exactly like the picture and in the perfect size.
19 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you love your purchase! Thanks, UO Team.
Very good quality clothing perfect fit
Very good quality clothing perfect fit.
Arrived quickly in perfect condition.
My granddaughter loves these clothes.
18 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service, and that your granddaughter loves her new clothes! Thanks, UO Team.
First time order never again
First time ordering and the parcel went missing and the only compensation was 10% off next order. . . Will not purchase again from here.
19 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that the order hasn't arrived, sadly this looks to have been lost in transit. Rest assured that this has been raised with the carrier as this isn't the service we aim to provide our customers. A refund was processed which will re-credit your original method of payment within 5 working days. Our apologies for the inconvenience caused. Thanks, UO Team.
Really nice!
31 July 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you've enjoyed shopping with us! Thanks, UO Team.
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that you're unhappy with the delivery service, rest assured that this will be raised with the carrier and dispatch team to ensure we're always improving the shopping experience for our customers. Our apologies for the inconvenience caused. Thanks, UO Team.
Urban Outfitters Westgate!
The clothes were arranged well and the attendants were very kind! It was my birthday so many of the attendants made my birthday feel very special! The quality of the clothes I bought were fabulous. Can't wait to go back!!!
18 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you've enjoyed shopping our collection, and that you're happy with the service! Rest assured that this will be passed onto the store! Thanks, UO Team.
Quick and easy!
18 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you've enjoyed shopping with us! Thanks, UO Team.
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service! Thanks, UO Team.
The order never arrived
The order never arrived. The delivery company said they printed the wrong address, and it wasn’t my fault, cause I wrote the correct address, and to be sure I didn’t make the mistake, I checked, turns out that it was their fault. Still didn’t get my order. Worse service ever.
18 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that the order hasn't arrived, sadly this looks to have been lost in transit. Rest assured that this has been raised with the carrier as this isn't the service we aim to provide our customers. If you could please contact our customer care team directly on infoclienti@urbanoutfitters.com, they will be able to assist further. Our apologies for the inconvenience caused. Thanks, UO Team.
Perfect thank you
18 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you've enjoyed shopping with us! Thanks, UO Team.
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service! Thanks, UO Team.
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