Update: all received today - thank you customer care. Great products. Will move rating to four stars. Order was lost in transit (Evri to blame), however when trying to resolve promises by UO have... See more
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The bag came on time service was great etc but it does not look the same as the picture. It was for my daughter’s birthday and although she is happy with it she noticed how different it looks to the p... See more
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There was a damaged product, which wasn't properly packaged. Which was a shame considering it was a birthday gift (the order even contained a birthday card) Thankfully I was compensated for it, but i... See more
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I ordered two products. One top was exactly like the picture and the other was completely see through instead of white like it was supposed to be. Overall, just go in store and only use the online ser... See more
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Company details
About Urban Outfitters
Written by the company
Hey, thanks for leaving us a review! We really appreciate your feedback, the good, the bad and the funny…
ABOUT URBAN OUTFITTERS
A destination for style, home and one-of-a-kind vintage. Feel inspired and get creative with our curated edits and exclusive collections. Discover most-hyped drops and the brands you love, only at UO.
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Contact info
United States
- www.urbanoutfitters.co.uk
3.5
Average
35K reviews
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Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. Sometimes items may be shipped separately if they aren't available from the same location, to avoid having to cancel. Rest assured though that this will be raised with the relevant team. Thanks, UO Team.
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you love your new bag! Thanks, UO Team.
the experience is great
the experience is great and same with the clothes! it’s just the prices are sooo expensive and i feel they could be a bit lower but over all except the prices everything is great
23 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you've enjoyed shopping our collection! We strive to make our pricing accessible for all our customers, apologies that you feel we fell short on this occasion. Thanks, UO Team.
I've been waiting over 3 weeks for a…
I've been waiting over 3 weeks for a refund for a faulty product that they confirmed they had received back.
Awful response time & impossible to get hold of anyone to speak to
5 September 2026
Unprompted review
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that your order has arrived this way, as this was created as a standard return, it can take up to 28 days to be completed. If there is an issue with your order, please reach out to our customer service team first and they will be able to advise next steps. If you could please email the team on customerservice@urbanoutfitters.co.uk with the returns postage receipt, and an image of the damage if available, they can get this investigated further. Thanks, UO Team.
Never received my both orders as you…
Never received my both orders as you are using dodgy service for your delivery.
I am very disappointed with this service and will never shop again.
22 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that you've experienced these issues with your deliveries. A full refund was processed for both parcels which will re-credit your original method of payment within 5 working days. Rest assured that this will be raised with the carrier as this isn't the service we aim to provide our customers. Our apologies for the inconvenience caused. Thanks, UO Team.
The sweatpants tore the very first time…
The sweatpants tore the very first time I put them on.
23 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that the order has arrived this way, rest assured that this will be raised with our Distribution team as this isn't the service we aim to provide our customers. If you could please contact our customer care team directly on customerservice@urbanoutfitters.co.uk with images of the item and your order number, they will be able to investigate this further. Our apologies for the inconvenience caused. Thanks, UO Team.
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry for the issues you've experienced while shopping with us, rest assured that this will be raised with our Distribution team. If you could please contact our customer care team on customerservice@urbanoutfitters.co.uk with your order number and images of the incorrect item, they can assist further. Our apologies for the inconvenience caused. Thanks, UO Team.
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service! Thanks, UO Team.
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you've enjoyed shopping with us! Thanks, UO Team.
I didn‘t get my Order.
23 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry for the delays you've been experiencing with your delivery, rest assured that this will be raised with the carrier as this isn't the service we aim to provide our customers. The parcel looks to now be delivered, if this hasn't been received, please contact our customer care team on customerservice@urbanoutfitters.co.uk with your order number and they can investigate this further. Our apologies for the inconvenience caused. Thanks, UO Team.
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service, rest assured that this will be passed onto the store! Thanks, UO Team.
Still awaiting my goods
Two weeks since ordering and yet to receive goods. Had I known they used Evri probably wouldn’t have ordered. Goods have for last 7 days been in an Evri depot with promise of next day delivery. Contacting UO was an AI assistant and chat was circular , eventually it offered to get a human involved. This human has yet to resolve the matter. Not the online experience offered by other retailers that I have used.
23 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that the order hasn't arrived, sadly this looks to have been lost in transit. Rest assured that this has been raised with the carrier as this isn't the service we aim to provide our customers. A replacement has been issued, and you'll receive updates as normal by email but sometimes these can go to your junk/spam folder. Our apologies for the inconvenience caused. Thanks, UO Team.
The service was great
The service was great. The people were really helpful and friendly except for the person who was working in the trying section that one was rude and looked pissed of by my presence. I don’t know why. But except that it was great.
22 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry for the issues you've been experiencing while shopping with us. Rest assured that this will be raised with the store as this isn't the service we aim to provide our customers. Our apologies for the inconvenience caused. Thanks, UO Team.
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you love your purchase! Thanks, UO Team.
Gift card arrived late
A gift card ordered on Next Day service took 6 days to arrive!
So arrived too late for recipient’s birthday.
Apparently they take several days to process before despatch, so beware if need quickly.
You would assume that they would have plenty in stock and just need to upload the amount on it and despatch same or next day.
Couldn’t speak to an actual person, just online ‘chat’ so couldn’t even get an indication of when it was going to be despatched, so ended up having to go out and buy something else at the last minute.
Once it did eventually arrive however, it was well presented in a nice envelope.
22 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry for the delays you've experienced with your order. Rest assured that this has been raised with our distribution team, and the delivery charges have been refunded. Our apologies for the inconvenience caused. Thanks, UO Team.
I haven’t gotten any updates about my…
I haven’t gotten any updates about my package since I ordered it, it’s been 10 days and it still says TBD and that provider hasn’t picked up my order so I’m confused if my order is going to get sent or if it’s on its way and the tracking isn’t updated
23 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that the order hasn't arrived, sadly this looks to have been lost in transit. Rest assured that this has been raised with the carrier as this isn't the service we aim to provide our customers. If you could please contact our customer care team directly on customerservice@urbanoutfitters.co.uk, they will be able to assist further. Our apologies for the inconvenience caused. Thanks, UO Team.
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service, and that you love your purchase! Thanks, UO Team.
Cashier was unpleasant
Cashier wasn’t paying attention to us at all (didn’t say hello or acknowledge us) he was also giggling with his coworker the whole time and forgot to ask me if I had UNiDAYS and if I wanted a bag
22 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry for the issues you've been experiencing while shopping with us. Rest assured that this will be raised with the store as this isn't the service we aim to provide our customers. Our apologies for the inconvenience caused. Thanks, UO Team.
Parcel still not received and no update
22 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that the order hasn't arrived, sadly this looks to have been lost in transit. Rest assured that this has been raised with the carrier as this isn't the service we aim to provide our customers. If you could please contact our customer care team directly on customerservice@urbanoutfitters.co.uk, they will be able to assist further. Our apologies for the inconvenience caused. Thanks, UO Team.
Never received it and ignored.
Never received it. Reported it via email as I was waiting ages on chat and still haven't heard anything back. I complained to the delivery service and they responded but I guess UO dont feel I need a refund or a reply. It's only £25 but it's a lot for me.
22 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that you've experienced issues with your delivery. Our customer care team had emailed on the 29th of August to request further information but we're unable to locate your reply. Sometimes these emails can go to your junk/spam folder. Please reply back at your earliest convenience for our team to investigate, our apologies for the inconvenience caused. Thanks, UO Team.
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