My first port of call when looking for new clothing. Simple order process, products exactly as described, & delivered within days. I must have purchased from Urban Industry about 10 times now & have n... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased some shorts, but the sizing information wasn’t fully listed on the website. I ended up needing to return them as they didn’t fit, and I raised this because the missing sizing details made... See more
Company replied
Excellent as usual from UI. I'm pretty much a sale price only shopper & the fact that UI have accurate stock level information on everything I've purchased from them is really appreciated. I try to so... See more
Company replied
I hadn’t ordered from Urban Industry before, came across them whilst searching the best price for an expensive outdoor coat for my son as a Christmas present. Found the exact brand, Arc’teryx and the... See more
Company replied
Company details
Written by the company
Urban Industry is a leading stockist of men's contemporary fashion, directional streetwear and outstanding footwear. Established in 2002, Urban Industry continues to maintain its independent spirit in discovering the newest and most interesting items for its discerning customers. We are an independent menswear store based on the South Coast of the UK at the start of the South Downs National Park. Since 2002 we have supplied the authentic, be that top tier New Balance footwear, US streetwear or premium outdoor ready brands like Patagonia and Arc'teryx. We ship globally through our webstore everyday and serve Sussex and the surrounding area with our destination store. We pride ourselves in providing exceptional customer service to our global audience.
Contact info
2 Park View, Alder Close, BN23 6QE, Eastbourne, East Sussex, United Kingdom
- hello@urbanindustry.co.uk
- www.urbanindustry.co.uk
4.8
Excellent
16K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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First time using UI and loved the…
First time using UI and loved the brands and choices - had all the sizes I needed. Fast delivery and 15% off first order. Thankyou - will shop here again 😍
15 April 2026
Unprompted review
Reply from Urban Industry
Thank you for your great 5* review Catherine! We value your comments and look forward to seeing you again soon! :)
Cool brands
Next day delivery, great customer service, cool brands, always shop here, highly recommended
2 April 2026
Unprompted review
Reply from Urban Industry
Thank you for your 5% review, Ian! We look forward to seeing you again soon :)
Great I really love my Kahru trainers
Great I really love my Kahru trainers! No problem at all delivered on time xx
28 March 2026
Unprompted review
Reply from Urban Industry
Thank you for the order and taking the time to review us, cheers!
Edwin Jeans.
For one, Urban Industry had the jeans that I wanted. I had bought a pair of 'Edwins' from them before (Walked into the shop as I was passing that way). Top quality denim and with button fly,.. for me jeans are not proper without a button fly. So really happy that they still had some in stock. I might even buy another pair for when my first pair wear out.
27 March 2026
Unprompted review
Reply from Urban Industry
Thanks for shopping with us and thanks for the great review!
Excellent quality trainers at a great…
Excellent quality trainers at a great price, delivered in good time and kept up to date on the whole process, would recommend and definitely use this company again, one very happy customer 👍
27 March 2026
Unprompted review
Reply from Urban Industry
Thank you for your great 5* review Malcolm! We value your comments and hope to see you again soon! :)
Great service trousers arrived fast…
Great service trousers arrived fast highly recommend.thsnks again 🙏
2 April 2026
Unprompted review
Reply from Urban Industry
Thank you for your 5* review Stew! Hope to see you again soon!
Speedy delivery and good value
Speedy delivery and good value. Item was in the sale and arrived really quickly. The company provided good updates too.
24 March 2026
Unprompted review
Reply from Urban Industry
Thank you for taking the time to leave us a great 5* review, Alison!
Recommend
Good choice of products and easy to purchase. Delivery was good, and item was well packaged.
24 March 2026
Unprompted review
Reply from Urban Industry
Thank you for the order and taking the time to write us a great review, much appreciated!
Urban Industry
Arrived on time and in great condition .
The items were great quality at a great price I'm definitely delighted with them and will be shopping with Urban Industry again, in fact they will be top of my list of sites to regularly visit 😁
20 March 2026
Unprompted review
Reply from Urban Industry
Thank you for your 5* review, Adrian! We look forward to seeing you again soon :)
Excellent fast and efficient shipping…
Excellent fast and efficient shipping with detailed carrier information and tracking
High quality merchandise
20 March 2026
Unprompted review
Reply from Urban Industry
Thank you for your 5* review, William! Hope to see you again soon :)
Great Choice & Good Pricing
Great Choice & Good Pricing, Items Delivered in a timely fashion
18 March 2026
Unprompted review
Reply from Urban Industry
Thank you for your great review Andy! Hope to see you again soon :)
Reply from Urban Industry
Thank you for your 5* review Nicholas! :)
Great service
Great service! Shoes arrived quickly and were just what I wanted
11 March 2026
Unprompted review
Reply from Urban Industry
Thank you for your 5* review Andy!
Genuine Carhartt Coat at excellent price
It was the same genuine Carhartt Coat i had tried on while travelling. It was close to 40% off RRP (inc tax and freight) and was delivered in 1 week. I was advised constantly with delivery updates. Absolutely I would buy from Urban Industry again.
9 March 2026
Unprompted review
Reply from Urban Industry
Thank you for your 5* review, Kevin! We look forward to seeing you again soon :)
Excellent as usual from UI
Excellent as usual from UI. I'm pretty much a sale price only shopper & the fact that UI have accurate stock level information on everything I've purchased from them is really appreciated. I try to source items from independents whenever possible but can't count the amount of times finding a bargain has turned into, sorry we don't actually have any stock here's a refund. So many times that I usually ask before attempting to purchase. I don't have to do this with UI & every purchase I've made with them has gone smoothly & been delivered quickly. I guess they stock brands that I like & I can usually find something that appeals to me at a fair price. They do a good job & I'm happy to be a repeat customer.
11 March 2026
Unprompted review
Reply from Urban Industry
Thanks Steve, firstly for your order and then for taking the time to write this indepth review. We make sure we do regular stock checks and keep our WMS up-to-date keeping stock correct so thanks for mentioning that! Hope to see you again soon, cheers, Dan
Excellent website
Excellent website, easy to navigate, lots of top Brands and great value!! Definitely a return to this site on the cards. Just to add the Gramicci Original G pant are the most comfortable trousers I’ve ever wore!! Whats my next colour?? 🙌
25 February 2026
Unprompted review
Reply from Urban Industry
Thank you for your 5* review, Bobby! We are pleased to hear your feedback on our Gramicci Original G Pant and look forward to seeing you again soon :)
Returning customer
I’m a returning customer and have left 5 star reviews before. A great online retailer in my experience.
8 March 2026
Unprompted review
Reply from Urban Industry
Thank you for your 5* review and continued support, Richard! We look forward to seeing you again soon :)
Reply from Urban Industry
Thank you for your 5* review! :)
Something Different From The High Street
Needed Adidas trainers for my teenage son, found some on the website. Fantastic price, great style not found on the high street and excellent delivery,
23 February 2026
Unprompted review
Reply from Urban Industry
Thank you for your 5* review, Herpal! Hope to see you again soon :)
Good ordering process, but no exchange option
All good on the ordering process. Just a shame there's no option to exchange an item - you have to return then reorder which is a faff and I'd be less inclined to purchase items where I feel size and fit could be an issue
24 February 2026
Unprompted review
Reply from Urban Industry
Hi Simon, thanks for the review. Totally hear what you're saying. We turned off exchanges a while back as they seemed to cause more issues than they solved. With an exchange you have to send the original item back to us anyway. Many customers do that and just reorder the same item, different size which they get much quicker. Its kind of the same process and outcome as an exchange apart from the second order. Hopefully we can convince you again down the line.
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