Uptown logo design Reviews 

Got my business logo and website designed by Ben Freeman... Very courteous and absolutely professional attitude. Done it in a timely manner. Services are top-notch.

Purchased All In One pkg. Process has been strenuous at best. MONEY BACK GUARANTEE is false no refund after ANY change request. Fast turn around time is FALSE. Problems immediately w/no instructions - they don't email, everything must go through the online dashboard & chat from their website. Finally got logo. Fell for an upsell for copyright protection, asked for refund bc it is included in pkg had to go thru AMEX for refund bc Uptown wouldn't process. Logo is supposed to have (c) for copyrighted. Repeatedly instructed for sample of website to be in English and it remains mixed English/Spanish. Had to repeatedly request the final stationary packet be created with our info. Repeatedly requested a change to the address format to be standard U.S. Questions about items purchased go ignored. The only info I can find on this company is the address is for Wilshire Mail Box (box rental company) in Los Angeles, CA. I suspect they are not even in the U.S.A.
8/24/2019 UPDATE - Can't get anything done through the company as they keep marking things "completed" on the dashboard that haven't even been addressed yet i.e. the website is still mixed languages and the copyright protection with the symbol is still not on my logo. I've filed a complaint with the BBB and have been informed that UpTownLogo will not respond. I've filed a complaint with my credit card company explaining that most of the package purchased has been undelivered and I can't get it resolved. Hopefully I can get a partial refund. UpTownLogo will not correct the problem. The more I've looked into it the more I find that several other people have had the exact same experience - so I am convinced the positive ratings can't possibly be has high as they appear to be.

Uptown logo created a fantastic logo for my business! I was very impressed with the customer service, prompt communication and service. Best of all, the artists were very patient with me and all of my revision requests, and my final product was perfect! I wouldn’t hesitate to use them again, highly recommend!

Overall a good experience. Would have given them 5 starts but there were few miscommunications and delays. Once things are finalized the give you a whole packet with everything you need to go from there. illustrator files or .esp so you can edit your design if you wish to change a background etc. They give you a fav icon and even card designs. That's a lot more than logo design places i dealt with before.

I am very pleased with my logo. I had a good idea and a sketch of what I wanted, and they delivered a very professional-looking logo. On the package I purchased, I could not get high resolution files, and I didn't realize that going in (which is why I gave 4 instead of 5 stars). For my needs, however, it turned out that type file wasn't necessary after all.

Thomas brown was great and I really liked the logo.

Uptown did a great job with our logo. They were very quick and communicated with us often so that we could have the perfect logo!

Great work. Better than I could have done ever!

Uptown logo design was great. Very Professional, very prompt, and very receptive to my ideas and thoughts.. Would use them again in the future

Uptown Logo has a fast turn around. They definitely kept me updated on my logo process and I got my design on time. Really good company.

Very prompt support and very satisfied with their designs

No matter what I write here I know many will still doubt shopping for a service online. However, trust me and take my word on it. These people are actually legit and 100% genuine and will make sure your project is done perfectly. I got them to work on my logo, website, stationery, and social media currently they are doing a mobile application for me. From the initial order brief on day one to the project development initiation these people got me connected to everything that was happening with my project. And it didn't end there, once the development was in a phase that they could generate beta versions, they started giving me updates to check on my phone. Even though initial ones would crash too soon, I was happy they started to show up as I wanted them to. Within no time my application was complete and ready to be deployed. I am highly thankful to them for being quick with the project, and letting me decide what works best for my application. Love their work, love these people.

I would rate those 10 if I could. I so mean this. Like literally they were quick to guide me through the process, had me select the requirements and allowed me to have a say in the whole process. Not only was I giving them the instructions that I wanted to see in the designs but also allowed me to get as many revisions as I wanted. They actually lived by their promises and satisfied me completely.
I got multiple services and I am still going to keep coming back to them with even more services that I want from them. Thank you for all your support, please stay like this forever and I will forever be all praises for you.

Firstly, this company is a lair, their design is not bad and customer service is very bad. They guaranteed to complete the website in one month, actually they used more than 3 months and then I paid extra money for one year maintenance plan, then after 6 months, they told me that I paid 6 months plan, I need to pay again if I need any website maintenance.

There is no place to put a zero (0) otherwise I would, but this has been the worst nightmare of a service I have ever received.
Did not deliver on their promise, phone calls unanswered, chat request ignored, emails ignored, reported them to the BBB and still no action, my request for a refund has gone ignored. At this point and time I feel scammed.
I would strongly recommend AGAINST this incompetent, careless thing they call a business.

I was sold a bill of goods in Sept of 2018. Branding, Logo, Website, Social Media Management, etc. Almost a year later, all I have is a Logo and a couple of screen shots that look just like my old website and now no response whatsoever from my rep Lucas Frater. I have requested a full refund of everything except the Logo, and await a company response to determine if legal action will be necessary.

Until I hear how the company is going to deal with this, I would say steer clear.

** Also noted - most of the 1 star reviews complaining about lack of performance, etc- were from late 2018 to present (Mid 2019). Wheels appear to be coming off the cart there.

** Update July 29, 2019 - After them making excuses that no one was monitoring last agent's email - and that he left the company, I was reassigned to Jason who promised me they would have my website delivered within 10 business days. It has been 1 additional month now- still no website. And as of today, no answer on phones at ULD, and no response to emails over the past week.

They have $4,400.00 from me for Logo, website, Branding, Logo and Social Media setup - only a LOGO has been delivered.

They are non-responsive to BBB - next stop is AG.

If they are still in business, I will be surprised. If not, watch and they will pop up with a new name soon!

Class Action, anyone?

This is going to be my HONEST unbiased review of working with this company. I SERIOUSLY encourage you to read this review as this review will heavily describe the kind of company this is.
Wow where to start - so let’s go over potentially the worst factor, customer service. I’m sorry but customer service whilst designing a logo is absolutely vital, this companies customer service is beyond abysmal, diabolical. Now I’ve gotten that point forward let’s move on to the story - stay with me, this is important.
So let’s start from the beginning, I needed a new logo for my company, (to give you context, my logo is an owl) so as you do I had done the research and found some inspiration of a logo on google, now remember that word ‘inspiration’ since it’s key. So I’ve come to this company and I’ve paid for a package, I had described that I wanted an owl, and I’ve made it so simple for them, I attached the inspiration logo that I found and google and requested I wanted a similar logo, same sort of style, but I wanted them to put their own creative twist on it so it wasn’t the exact same logo I sent them. Why change it you may ask? Let me explain - if you’re business savvy you will understand that you can’t just use a random logo found on google and use it for your company, as this can result in massive copyright, so that’s why I told them, and I made this very clear, that I did not want them to recreate that logo, just make a SIMILAR design and put a twist on it - you still with me? Great - so I also requested that I just wanted the logo image, and not any text, since I have my own text logo sorted and what not - remember that part too, that is key. So fast forward a few days, my logo has been sent, the first revision has been uploaded. And you’ll never guess what they had sent, you ready? They had sent me, the EXACT and I mean EXACT same logo I sent them as ‘inspiration’ and just removed the background, and ready, put it on some TEXT!!! So essentially they disobeyed my two most important and vital requests! Not only making it legally impossible to use the logo (since it was the exact same thing I found on google) it also was wedged inbeteeen some text, so I couldn’t even use the logo even if I wanted to! So I was shocked, so I contacted my designer via live chat, I waited a whole 7 days to get a message back and I explained the situation, not only was he horrendously unhelpful, he also could barely speak English so that didn’t help either - I requested a phone call with him and he agreed. So we get on the phone, poor English and shambolic mannerisms, he would cut me off in the middle of a sentence and not listen to me when I was explaining my problem, complete unprofessionalism. Regardless, I looked passed it and he said that he would talk to the senior designer and get this sorted. He added that it would be sorted and uploaded within 24 hours, fast forward 4 days, finally the next revision was uploaded - so his promise was invalid. Anyways the revision and I kid you not - was the exact same logo I had sent them, except they had warped it and made it fatter, annnnd they again wedged it between text! So I was livid - I said to my designer I wanted a refund, he offered me one last chance to get this fixed and I would have the fixed logo by tomorrow morning, so I thought no harm - next morning comes around, no logo, next day.. no logo - 5 days pass, no logo, on this day I message him asked where my logo was, he apologised and said it would be ready in an hour - this tells me that no effort at all went into my logo, so I was correct - 5 hours later my logo gets uploaded - hooray they listened and removed the text, but, that’s not it - now before me I have 3 logos - 1. The same logo I had sent them at the start, but it was fatter. 2. The same logo I had sent them at the start but the face was uglier. And 3. The EXACT same logo I had sent them at the start.. horrified by this I had enough, I requested a refund and that is where I am at now, by reading other reviews I can see that they lie about giving refunds and what not do we shall see! Honestly and I mean this, do not work with them. Save yourself the time and stress and money, and Go somewhere else. Thanks

I was looking for Social Media marketing and wasn’t finding anyone who would do a good job and also have friendly rates. A friend who is also a customer at Uptown Logo Design asked me to get in touch with them. She actually CCed me in one of her emails and the marketing team took it from there.
To be honest, initially, I had my doubts about the whole thing since my business was entirely different from my friend’s. This was until I took the chance with them and got the initial content plan for the first week. I literally had to make only one change and the rest of the thing was as perfect as if I would have done it if I were that skilled.
I bought their 6-month package, and with four months down, I am proud that I went with this company. My page is doing great and I have been regularly reaching a good number of people on my page while boosting is giving me additional like and signups regularly.

A pretty good team of designers however they typically take a longer time to finish work than initially agreed on.

This team is hands down the best design team I have ever worked with. And being associated with a digital agency, I know what I am talking about. Their website design team, the account managers and the support guys are all very professional. I say this since they are all always connected to you and remain as responsive as they can be with every update. With the designs in place, the development team took over. And believe me, I was never out of the loop. No matter what stage, I was always updated about my website, the page that was being developed and what was I getting. My package also allowed a few stock images, having said that, they gave me the liberty to choose the best ones I thought would look great on my website. Special thanks to my dedicated account manager Nick. Great to work with you guys.