Cartridge World is super easy to use and navigate. The website made it easy to identify my printer type and compatible toner types. The prices beat the box stores and manufactures quite significantl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had been receiving Cartridge World Online e-mails -- noting that I would be neediing more CW. I explained that I don't print as much as I use to, and already have two unused Cartridges. I do a... See more
Company replied
Happened upon Cartridge World after a Google search when my local vendor retired and they have been FANTASTIC! Our supplies are always shipped quickly with everything well-packed to avoid any damage i... See more
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I've bought several ink cartridge refills for my printer. The prices for ink are outrageous and CW helps bridge that gap. They have discounted prices but quality products. I've never had any issues w... See more
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Company details
Written by the company
We believe that high-quality printing for your home or office should be affordable, reliable, and sustainable. For years, customers have been frustrated by the high cost of original brand name (OEM) printer cartridges. Our mission is to provide a smarter alternative without compromising on quality. As the official online store for CW Outlet & Supplies, we bring decades of expertise right to your doorstep. We specialize in providing premium-quality, eco-friendly remanufactured and compatible ink and toner cartridges for all major printer brands, including HP, Brother, Canon, Epson, Dell, and more. Our Commitment to You: Uncompromising Quality: Each of our cartridges undergoes a rigorous testing process to ensure it meets or exceeds OEM specifications. You can expect sharp, clear text and vibrant, true-to-life colors from the first page to the last. Exceptional Value: Why pay more? With our cartridges, you can achieve significant savings compared to the big brand names, allowing you to print freely without worrying about the cost. Eco-Friendly Printing: We are proud to be part of a circular economy. By choosing our remanufactured cartridges, you are helping to reduce landfill waste and conserve natural resources, making a positive impact on the environment with every page you print. 100% Satisfaction Guarantee: Your confidence is our top priority. All our products are backed by a 100% satisfaction guarantee. Our dedicated, US-based customer service team is always ready to assist with any questions or support you may need. Your Feedback Matters We are on Trustpilot because we are committed to transparency and building a community of satisfied customers. Your honest review helps us continuously improve our products and services, and it gives other shoppers the confidence to make an informed decision. Please share your experience with our products, shipping, and customer service. Thank you for choosing CW Outlet & Supplies. We look forward to powering your printing needs!
Contact info
United States
- cwoutlet.com
4.6
Excellent
164 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Cartridge World has been a great…
Cartridge World has been a great partner for my small business. Better prices for me for printer cartridges and better for our environment. Thank you Cartridge World.
15 June 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi Cody,
Thanks for the awesome shout-out! We love being the partner that small businesses can rely on. Helping you secure better prices while doing something positive for the environment is exactly why we do what we do.
Thank you for trusting CW Outlet & Supplies to keep your office running efficiently!
All the best,
The Team at CW Outlet & Supplies
Great value
I've bought several ink cartridge refills for my printer. The prices for ink are outrageous and CW helps bridge that gap. They have discounted prices but quality products. I've never had any issues with anything I've bought and shipping was really fast!
1 May 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi Cody,
Thank you so much for the 5-star review! We completely agree with you—the standard cost of printer ink can be absolutely outrageous. Our entire mission at CW Outlet & Supplies is to bridge that exact gap by offering a reliable, budget-friendly alternative that doesn't force you to sacrifice quality.
Knowing that you’ve had zero issues across several orders and that our shipping has been lightning-fast is exactly what we love to hear. Thank you for your continued trust and business!
Best regards,
The Team at CW Outlet & Supplies
Great $ and Great service
I was very satisfied with how quick the agent Carolyn was able to assist us with getting toner and ink for our printers. Great price and friendly customer service.
4 June 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi there,
Thank you so much for the 5-star review! We are absolutely thrilled to hear that Carolyn was able to get your printers sorted out so quickly and efficiently. She is a rockstar on our team, and we will be sure to pass your kind words along to her—it will completely make her day!
We know that managing toner and ink for multiple printers can be a chore, so we love being able to handle it with a smile. Thank you for choosing CW Outlet & Supplies!
Best regards,
The Team at CW Outlet & Supplies
Reply from CW Outlet & Supplies
Hi Dean,
We hear you, and we're sorry to keep you waiting! Your second cartridge was sent in a separate shipment and it definitely should have arrived by now.
If it hasn't made it to you yet, please let us know immediately so we can jump on it, track it down, or send a new one.
All the best,
The Team at CW Outlet & Supplies
Overall a good experience,
The refill cartridge came on time, in good condition and ordering was quick and easy.
15 May 2026
Reply from CW Outlet & Supplies
Thank you for sharing your positive experience. Our priority is to ensure a seamless process from the moment you place your order to the second it arrives at your door.
We are pleased to hear that our platform was quick and easy to navigate and that your cartridge was delivered safely and on schedule. Thank you for choosing CW Outlet & Supplies for your printing needs!
Sincerely,
The CW Outlet & Supplies Team
Many Years of Excellent Service
I've been using Cartridge World for many years now and have consistently been impressed with the excellent customer service, shipping speed and price. Recommended!
1 June 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi Arissa,
Thank you so much for the wonderful 5-star review! Knowing that we have consistently impressed you over many years with our customer service, shipping speed, and prices is the highest compliment we could ever receive.
We love having you as a long-time member of our business family. We promise to keep earning that "Recommended!" badge on every single order you place with us. Here’s to many more years ahead!
Best regards,
The Team at CW Outlet & Supplies
What I appreciate is Traditional Customer Support
What I appreciate is that I am not dealing with AI. Traditional Support is provided. That is all the more reason that I will order from CW.
20 May 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi!
"Press 1 for a human?" Not on our watch! We’re so glad you appreciate our traditional customer support. We believe that real printing questions deserve real human answers, and we're proud to be the team you can count on.
Thanks for the awesome shout-out and for choosing CW Outlet & Supplies!
All the best,
The Team at CW Outlet & Supplies
Didn't get what I wanted
Didn't get what I wanted. Called customer service and no response. Not a reputable company.
11 May 2026
Reply from CW Outlet & Supplies
Hi David,
We hear you loud and clear, and we're truly sorry for the radio silence. We have sent you a direct message to find out exactly what you needed so we can get it into your hands immediately.
Everything we sell comes with a 100% product guarantee, and we won't rest until this is fixed for you. Please check your inbox so we can get this sorted out today!
All the best,
The Team at CW Outlet & Supplies
I ordered the wrong cartridges and CW's…
I ordered the wrong cartridges and CW's rep. was awesome helping me get to the right products!
28 May 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi John!
Crisis averted! Thanks for the awesome shout-out. We know how frustrating it is to open a package and realize it's the wrong fit, so we're thrilled our rep could swoop in and help you swap them out for the right products.
Thanks for choosing CW Outlet & Supplies!
All the best,
The Team at CW Outlet & Supplies
Good communication and follow up
Good communication and follow up. Their customer service phone number kept getting disconnected however. I could reach them via email.
28 May 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi Clare,
Thank you for taking the time to share your experience. We are pleased to hear that our digital correspondence met your expectations for prompt and effective follow-up.
Please accept our apologies for the technical difficulties you experienced with our customer service phone number. We take connectivity issues very seriously, and our IT team is currently auditing our phone lines to resolve these disconnections. We appreciate your business and your flexibility in reaching out to us via email.
Sincerely,
The CW Outlet & Supplies Team
Great Customer Service!
CW Outlet and Supplies made it easy for our nonprofit organization to apply for their tax exempt program. It was done literally in minutes. We very much appreciate their customer service! Thank you!
26 May 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi there,
Thank you so much for the beautiful 5-star review! We know that for a nonprofit organization, every minute saved on administration is a minute you can put back into serving your community. We deliberately designed our tax-exempt application to be completely hassle-free, and we are absolutely thrilled to hear it took literally just minutes to get you set up.
Thank you for the incredible work you do, and we are incredibly proud to have CW Outlet & Supplies support your organization!
Best regards,
The Team at CW Outlet & Supplies
Reply from CW Outlet & Supplies
Thank you, Melvin!
It turns out that the replacement of…
It turns out that the replacement of the ink cartridges I received and how it looked when I printed was excellent.
13 May 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi Joan!
"Excellent" is music to our ears! We are so glad your replacement cartridges were easy to install and are printing beautifully. There is nothing we love more than helping our customers get top-tier results.
Happy Printing,
The Team at Cartridge World
Good price, one small issue
Good price. Bought 3 toners. And an easy to use web site for creating the order. My one nit pick is that when my toner cartridges arrived there were no return labels to recycle them. I'm not sure what to do when my 1st toner needs to be replaced.
27 April 2026
Reply from CW Outlet & Supplies
Hi Doug,
Thank you for the great feedback on our pricing and website! We love making the ordering process easy for you.
I have just emailed you the prepaid shipping labels. You can simply print them out and stick them on the box whenever you're ready. Thank you for doing your part for the environment!
Best regards,
The Cartridge World Team
Absolutely Awesome.
I am pleased to say I was happy to see how quickly the ink was delivered.
24 April 2026
Reply from CW Outlet & Supplies
Hi Sue,
We think you are absolutely awesome, too! Thank you for the fantastic review.
We know that when you are running low on ink, you usually need it right away. We are thrilled to hear that our fast delivery hit the mark and got you exactly what you needed, right when you needed it!
Best regards,
The Cartridge World Team
speed of delivery
I received my toner order is just a few days. Very fast service. I appreciate the return address label that makes it easy for me to recycle the used toner cartridge.
24 April 2026
Unprompted review
Reply from CW Outlet & Supplies
Dear Sue,
Thank you for sharing your experience. We are pleased to hear that you enjoyed our fast delivery and found our cartridge recycling program convenient. We appreciate your business and your commitment to recycling. We look forward to serving you again.
Sincerely,
The Cartridge World Team
Would be 4 stars if PayPal didn't hang
The first time I tried to place this order, PayPal hung AFTER the hold on my account went through, and I hat to initiate a chat with customer service. Eventually the hold came off and I was able to order it again.
So perhaps on a timeout you should send PayPal a cancel request so the card hold comes off.
24 April 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi Christine,
Thank you for your review and for your incredible patience. We know how aggravating it is when payment gateways glitch, especially when it results in a temporary hold on your funds.
We are so grateful that you took the time to work with our customer service team and place your order again. We are actively looking into this PayPal timeout issue to ensure a smoother checkout experience moving forward.
Cheers,
The Cartridge World Team
They are always proactive about…
They are always proactive about checking in and making sure I have enough ink for my printer. I had a leaking cartridge once and they sent me a replacement immediately. Prices are reasonable. Very satisfied. Thank you!
24 April 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi Alexia,
Thanks for the awesome shout-out! We love being the team that checks in so you don't have to. We’re sorry again about that messy cartridge, but we’re so glad we could get the replacement out to you immediately.
Providing a reliable product at a reasonable price is our goal every single day. Thanks for choosing Cartridge World!
Happy Printing,
The Team at Cartridge World
A+ for Cartridge World
Cartridge World is super easy to use and navigate. The website made it easy to identify my printer type and compatible toner types. The prices beat the box stores and manufactures quite significantly. Plus customer service is accessible. Carolyn picked the phone right up when I called and showed me everything I needed to know. Definitely recommend.
23 April 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi Evan,
Thank you for the high praise! Our goal is to provide a superior alternative to big-box retailers by combining competitive pricing with personalized service.
It’s wonderful to know that our printer identification tools worked well for you and that our team provided the accessible support we strive for every day. We truly appreciate the recommendation and are proud to be your new go-to for printing supplies.
Sincerely,
The Cartridge World Team
The wrong cartridges were sent, but . . .
The wrong cartridges were sent, but Cartridge World gave me a refund without having to fight for it. I appreciate good customer service. Thank you, Cartridge World!
3 April 2026
Reply from CW Outlet & Supplies
Hi Janis,
Thank you for your feedback. While we strive for 100% accuracy on every shipment, we know that how a company handles a mistake is the true test of their service.
We are pleased to hear that you appreciated our no-hassle refund process. Providing a stress-free experience—from purchase to potential returns—is a core part of our mission. Thank you for recognizing our efforts and for your kind words!
Sincerely,
The Cartridge World Team
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