Up & Running Reviews 

Recommend the shop highly... knowledgeable staff with a great range of trainers. In particular Lucy was kind and patient, nothing was too much trouble. Fabulous service.

I went here as a brand new runner looking for advice on footwear choices and had a excellent experience. I had my gait analysed and was provided with multiple options of trainers to try on and test out on the treadmill. Staff member Chris was really helpful and answered any questions I had and provided me with the best information to make an informed decision. Highly recommend to anyone looking for advice and helpful tips on where to get started!

Highly recommend for expertise and a welcoming atmosphere. Sarah at the Chester shop is amazing !!

Thank you to the very helpful and knowledgable staff member Thomas at Up & Running Bristol, for helping me pick out the best running shoes for me. I had the chance to try out multiple shoes on th treadmill and take the time to find the best fit for me.
I would definitely recommend getting running shoes and advice from here.

Best shop in Nottingham. Excellent range of gear supported by friendly, knowledgeable staff.

I telephoned Up & Running on Fri 24/07/26 & spoke to a delightful lady by the name of Elena (BARNET10), who was so helpful & understanding regarding my quest to purchase a pair of Walking Trainers.

Ultimately, I took a drive to the store & tried on 3 pairs of Walking Trainers. Elena even recorded me with all 3 trainers walking on a treadmill to determine the best fit, that suits my walking style etc. Absolutely EXCELLENT 👏👏👏 Customer Service. E Langley

I went to the Nottingham store to get a gait analysis done and SallyAnn was amazing and so helpful. She showed me how my right foot was collapsing with my normal trainers and advised I needed trainers with more structure on the inside. We tried multiple different pairs and compared how I ran in each of them and found the perfect pair, the difference in support was incredible, I could see my right foot was no longer collapsing. I never once felt rushed and SallyAnn was super thorough and so kind! I’ll definitely be going back in future when I need more running stuff.

Sally-Anne was fantastic. Really knowledgeable and gave me lots of choice with no pressure to buy. Ended up buying the most expensive pair of running shoes as she was so nice and I love the shop! Highly recommended.

Superb. I’m an experienced runner coming back from ACL reconstruction, so wanted to check my gait for any changes / get the best shoes for my build and running style. Richard from the Basingstoke store team was incredibly knowledgeable and passionate about all things running and has guided me towards an excellent pair of running shoes which are perfect. Thanks very much!

emma was amazing at helping me find my running shoes!! good luck for the 10k!

Helpful and knowledgeable advice from Sallyann.

Given opportunity to use treadmill to check the comfort of the shoes.

Sue was incredibly helpful. I went in to the Milton Keynes branch for some running trainers. I didn’t know what I needed and I have really small feet so it’s usually impossible to find shoes that fit correctly. Sue managed to find me 2 pairs! She spent so much time with me going through not just the trainers but the accessories I would need to go with them. She is an experienced runner so I really appreciated her knowledge and input. She answered all my questions. I would highly recommend Sue and her colleagues for their expertise and helpfulness. I’m really happy with my purchases.

Went into the Milton Keynes Branch for a gait analysis and cannot thank Richard enough. He was very polite, helpful and couldn’t do enough to teach me and explain what I need in order to start racking up my miles before my two half marathons this year.

Thank you!

Can’t rave about this shop enough! Incredibly helpful, knowledgeable, courteous, professional. I needed new running shoes and Ricky at Up & Running in Sheen offered a full gait analysis, first with my old running shoes and then with each new pair I tried on. There was a wide selection and I found the pair that best suited my aging feet … and they were on sale! Truly the whole experience harkened back to a bygone era when personalised professional service was available locally. Thank you Up & Running in Sheen!

I visited the Barnet store to have a free gait analysis as recommended by my physio in treating Plantar fasciitis. I had an exceptional service all round. Max was very knowledgeable, professional as well as patient and helpful in carrying out the gait analysis and went that extra mile in giving great advice for my condition based on his knowledge and personal experience. I also tried a few shoes based on his recommendation for my condition and there was no pressure to purchase.
Both Max and Tom were friendly as well as good listeners helping me fulfil the main reason for visiting the shop. I left the shop feeling good, I had learnt a lot about my condition, shoe types and the type of specific shoes to consider for my health. I would definitely return to purchase shoes from the shop.
I highly recommend this shop which opened only 3 months ago (with many vegan options), and wish them every success.
The AI summary of the reviews on this site sums it well!

I had a brilliant experience at Up & Running in Barnet. Tom was excellent from the very first contact by email and just as helpful in person.

The service was thorough, friendly and never rushed. There was a great selection of running shoes to try, and every suitable pair was properly tested on the treadmill. My running was recorded and clearly explained, so I could understand exactly what they were looking at and why certain shoes worked better for me.

It’s obvious that the team really know their stuff and genuinely want to help you find the right shoe rather than simply make a sale. A fantastic shop in Barnet with knowledgeable staff and a very professional approach.
Highly recommended!

Ordered and paid for 6th July. Sent 7th July, but never received. Now waiting for paperwork from courier (DPD) being sent by post, in order to proceed with resend. Another order from different supplier, lost at same time, already been sent out. Not the best service.

I needed new running shoes for my upcoming half marathon so made a spontaneous decision to go to Up & Running in Chester… I’m so glad I did! The staff were amazing, knowledgeable and patient (and the shop was full!). I came away with the Brooks Glycerin GTS23s and am super happy. I’ll definitely go back for my next running shoes 👟

Sue was so helpful in finding me suitable supportive trainers with arch support for my flat feet. She was really efficient and helpful and I am really relieved to have good footwear to help reduce any further damage to my ligaments from ill fitting and less supportive shoes. Thanks so much Sue :)

Really well looked after and very pleased with advice and shoes. Thoroughly recommend.