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UnitedSupportAnimals Reviews 

8,748
•
TrustScore 4.5 out of 5

4.6

Animals & Pets
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Review summary

Created with AI, based on recent reviews

Evaluating 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and kind demeanor, making the process straightforward and pleasant. The service is frequently described as excellent, efficient, and quick, with many appreciating the prompt response times and the ease of the overall user experience. Reviewers highlight that the customer service team is knowledgeable and supportive, guiding them through the certification process effectively. However, some people were dissatisfied with customer support, mentioning issues like unresponsiveness, incorrect information, or impolite interactions.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers describing employees as patient, kind, helpful,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the quick, easy, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, knowledge,... See more

Response time

Users describe positive interactions with response time, frequently highlighting the quick and easy... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication was great from everyone. Customer support was spectacular and answered any questions I had. There was a second fee I had to pay after my initial one, but I believe that was a payment o... See more

Rated 5 out of 5 stars

United Support Animals is a wonderful service. It was so easy to extend my dog Button's credentials for another year. Knowing that I can take her in the cabin on a plane is so reassuring. I am also ab... See more

Rated 5 out of 5 stars

I need to get ESA letter done asap. United support animals worked efficient and professional . I was able to talk to a doctor in less than an hour and receive a letter within a few hours. Super helpfu... See more

Rated 5 out of 5 stars

All your support team members were knowledgeable about United support animals. They made it very simple by staying with you while you do what you have to get done for your dog to become a for your dog... See more

Company details

  1. Animals & Pets

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(8,748)

216 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I only received an email letter and…

I only received an email letter and nothing else. What a rip-off

3 October 2025
UnitedSupportAnimals logo

Reply from UnitedSupportAnimals

Thank you for your feedback. We understand your concern, and we’d like to clarify how the process works under current law.

Due to HIPAA privacy regulations and federal telehealth laws, we are only permitted to deliver official Emotional Support Animal (ESA) and Psychiatric Service Dog (PSD) letters electronically via secure email. This ensures your confidential health information and therapist’s signature remain protected.

Physical copies, ID cards, or certificates are optional add-ons that can be ordered separately if desired, but the legally valid document is the PDF letter sent to your email. That letter can be printed and used for housing or travel purposes as needed.

If you did not receive your email or need help downloading or printing your letter, please contact our support team at 800-918-3151 or reply to your confirmation email — we’ll be happy to assist right away.

Thank you for choosing United Support Animals and for allowing us to clarify this important compliance requirement.

Rated 2 out of 5 stars

I received no follow up regarding a…

I received no follow up regarding a form I asked to be sent to my landlord. Additionally I was made to pay an extra $50 for a signature. This is a racket!!!

30 September 2025
UnitedSupportAnimals logo

Reply from UnitedSupportAnimals

We’re sorry to hear about your frustration, and we’d like to clarify how our process works.

All landlord and housing forms must be completed and signed by a licensed mental health provider, which is why an additional provider-signature fee applies. This ensures full compliance with the Fair Housing Act (FHA) and HIPAA privacy laws — the same laws that prohibit us from sending forms directly to landlords without your written consent.

Our team can absolutely assist in having your landlord form completed once your authorization is received. Please contact our support team at 800-918-3151 or reply to your confirmation email so we can finalize it promptly.

We take compliance and customer care very seriously, and we want to make sure your housing documentation is handled quickly and correctly.

Rated 5 out of 5 stars

Made everything super easy and quick

Made everything super easy and quick, from guiding me through the airline’s requirements to the interview with the psychiatrist. Even helped me out to ship the package out of the country to south america. Highly recommended

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience! They were able to help me get by fur baby to be able to live with my kids and I. They were available immediately when I needed them.

23 September 2025
Unprompted review

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