UnitedSupportAnimals Reviews 

8,747
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, who are described as patient, kind, and knowledgeable, making interactions pleasant. The service is frequently highlighted as efficient and straightforward, with many appreciating the quick turnaround times for paperwork and certifications. People found the overall process easy and seamless, often receiving prompt responses and support. However, some customers also noted issues with receiving paperwork, with some experiencing long delays or never having documents issued. A few other people also felt that customer service was unhelpful or displayed a negative attitude, including instances of uninformed responses, impatience, or rudeness.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their professionalism, kindness, and... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the caring, friendly, and... See more

Response time

People report positive experiences with response time, highlighting quick and easy interactions for texts,... See more

User experience

Clients share positive opinions on user experience, consistently describing it as easy, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication was great from everyone. Customer support was spectacular and answered any questions I had. There was a second fee I had to pay after my initial one, but I believe that was a payment o... See more

Rated 5 out of 5 stars

United Support Animals is a wonderful service. It was so easy to extend my dog Button's credentials for another year. Knowing that I can take her in the cabin on a plane is so reassuring. I am also ab... See more

Rated 5 out of 5 stars

I need to get ESA letter done asap. United support animals worked efficient and professional . I was able to talk to a doctor in less than an hour and receive a letter within a few hours. Super helpfu... See more

Rated 5 out of 5 stars

All your support team members were knowledgeable about United support animals. They made it very simple by staying with you while you do what you have to get done for your dog to become a for your dog... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(8,747)

215 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Keeping families together

They are so helpful.. I am 68 and have had my fur baby for ten yrs.. I recently became one of the many old folks who lost her home… I have found places to live but it is costly because of how much rent has gone up… I have been paying 400 a month… it was my own home.. this is the first time I have had to rent a place and you see the prices…I live on just a little over 2000 a month so it has been overwhelming for me ….every place I can afford says no dogs… Maggie is my only family and I just can’t give her up… they are making my life a little brighter by providing this great service… I wish every where I needed help was as great as they are…thank you for helping us we so greatly appreciated you and what you do.,. With love…Terri and Maggie

3 September 2025
Unprompted review
Rated 5 out of 5 stars

People are very professional

People are very professional, and they help me a lot. I felt lost trying to find a way so I can have my best friend by my side at any time do to my condition and they make this possible, thanks for everything. They work with you to find the best possible solution according to your needs.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Kind and caring people

Kind and caring people talking you thru the process over the phone. Was able to connect with a provider over the phone answered all of my questions. Within a week I had everything I need to travel safely with my PSA

8 August 2025

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